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“Great hotel, service poor” 3 of 5 stars
Review of Hotel Si Como No

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Hotel Si Como No
3.5 of 5 Hotel   |   Manuel Antonio, Quepos, Manuel Antonio National Park, Costa Rica   |  
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Burlington, Vermont
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great hotel, service poor”
3 of 5 stars Reviewed November 23, 2012

We just returned from a two night stay at Si Como No. The hotel itself was lovely, lots of tropical plants, spacious rooms, and a pool with a slide which the kids loved. The restaurants serve mediocre food and must be the only resto in Costa Rica that does not have avocado. The spa was disappointing- I walked in to an empty spa and asked for an appointment. Two employees were there doing nothing and truly seemed bothered that I asked. They did grudgingly agree to an appointment and the massage was good. Upon checkout we were grossly overcharged. When I pointed it out the employee seemed very annoyed that he needed to redo the bill. In short, this place has great potential but the staff are in desparate need of some traiing.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_QCostaRica, Manager at Hotel Si Como No, responded to this review, November 28, 2012
Dear AprilinVT:
We always pride ourselves on the fact our brand is consistently recognized for “exceptional” service and very “friendly experiences” by long standing customer referrals, year after year, since we open our doors in 1992. We immediately shared your observations with managers to try and understand how we missed the opportunity to deliver that same level of Si Como No Customer Service we’re noted for. We hope you’ll come back some day as our guests to see why you were an exception to the rule and trust we’ll deliver on our reputation of Exceptional Costa Rica Experiences”!
Dennys Quiros
Operations Manager
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760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
Charlestown, Rhode Island
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 22, 2012

Si Como No is a fantastic compound. Something for everyone, kids & adult pool. bar & restaurant, activities close by or by arrangement. And the views are wonderful. Lot's of Howler monkey's in the tree tops!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_QCostaRica, Manager at Hotel Si Como No, responded to this review, November 28, 2012
Dear Craig M:
Thank you for your review on Trip Advisor and to share your experiences with us and to many other former and future hotel guests Feedback like yours assure us that we are to delivering the exceptional Costa Rica experience you expect from a Greentique Hotel. Thank you for being our guest and we hope to see you again.
Dennys Quiros
Operations Manager
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gardenergrl
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2012

My husband and I stayed here as we celebrated our anniversary. We stayed at another hotel 11 years ago for our honeymoon but remembered having dinner at Si Como No- so we decided to stay here this time. Great hotel, great location. We took a tour of the park, took an evening tour across the street from the hotel, got a massage, went to the beach, visited the butterfly garden and had time to relax. My only advice is to make sure NOT to follow apple maps here - it put us on a dirt road for the trip from San Jose. There is a much easier way.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_QCostaRica, Manager at Hotel Si Como No, responded to this review, November 28, 2012
Dear Gardenergrl:
We are very glad that a visit for dinner turn into an Anniversary Celebration 11 years after and that you enjoyed all the Hotel facilities to enhance an "exceptional Costa Rican Experience". Hopefully Si Como No will be part of many other of your anniversary celebrations for many years to come !
Pura Vida!
Dennys Quiros
Operations Manager
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sun_n_fun_mom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 30, 2012

We arrived in November at the end of the rainy season and stayed in the honeymoon suite. It was wonderful to hear the rain beat down on the tin roof at night. The pool wateer was freezing, but I can't handle anything below 85 anyway (Florida native). The margaritas were the best I have ever had. The property was absolutely beautiful.The bath tub (outside) had scalded my hand. I guess I accidentally turned on a jet of steam instead of the water first. Weird. Also, when we were there we didn't have any TV. If it hotel is in a region that has a rainy season, a TV would be a nice touch.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_QCostaRica, Manager at Hotel Si Como No, responded to this review, November 28, 2012
Dear guest:

Thank you very much for your kindest review. The rainy season is a very enjoyable time of the year and we are glad that you took advantage of the soothing sound of the rain. We are sorry about the incident at the Jacuzzy but we will be sure to put instructions so it won´t happen again to another hotel guest. From behalf of the management of Si Como No Resort Spa & Wildlife Refuge thank you for staying with us and we look forward to have you as a repeat customer in the near future
Dennys Quiros
Operations Manager
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Raleigh, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2012 via mobile

We stayed at Si Como No in the 'off-season' - great prices, very peaceful, full staff and service, wonderful weather - early September is perfect!

Hotel was very clean, pools were peaceful (especially the adult pool - fantastic for those looking to relax).

The first room wasn't one we particularly enjoyed - air conditioner needed repair (which they did immediately) but bathroom had windows with a view that was a little too uncomfortable for us (only one on the property). They allowed us to change rooms and we were very pleased.

Views from the rooms are breathtaking. Hotel is a short distance from the beach, and a shuttle is available. We are pretty active, and walked to the beach and back (twice). Going down is fine...but the hill is very steep so we wouldn't recommend walking back unless you want a good workout.

Cafe Milagro is a short walk up the hill - highly recommend for all meals!

Overall it was a wonderful location, great staff and peaceful visit - by far the best choice in that area!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_QCostaRica, Manager at Hotel Si Como No, responded to this review, October 10, 2012
Dear Beckysmith 25:

We appreciate the review you posted on Trip Advisor. When a guest takes the time to share their experiences with us, we want you to know that we take it to heart. We share all guests comments with our managers and staff every week, because good or bad, they are an important indication of our performance in meeting your expectations. Your feedback helps all of us to improve our service and facilities, as we strengthen our commitment to delivering the exceptional Costa Rica experience you expect from a Greentique Hotel. So from all your friends at Si Como No, thank you for being our guest. We hope to see you again.

Warmest regards,

Jim Damalas
General Manager
Greentique Hotels of Costa Rica
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San Francisco, California
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 2, 2012

When we first arrived to the hotel, there were a bunch of white face monkeys jumping around tree to tree in front of the hotel and through the hotel lobby. It was a great start. The view was beautiful and service was nice. They upgraded us to a deluxe room and it seemed quaint. However, the rooms need some upgrading. You need keys to open the doors. There is no tv inside the rooms. The bathroom and showers seems like dorm room quality. I understand the ecotourism bit that Costa Rica is using. However, I expected a little better. Both the hotel pools are nice. The water is pretty warm and the water slide and pool bar are a plus. I enjoyed the massage I received at the spa. Overall, I had a good time and would stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Fortuna de San Carlos, Costa Rica
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 21, 2012

The view, the service, the food....the pool for kids and then the pool for adults...this beautiful hotel was my favorite I stayed at. It is clean, the location is perfect! And the spa treatment I had was the best I have ever had, and I am a spa person...The restaurant Rico Tico has a fabulous breakfast buffet, and the other restaurant Claro Que Si has a magical ambiance and delicious food! Also the animal refuge that is across the street from the hotel is amazing. They have a night hike that I highly recommend. I will be back, and will always stay at this magical spot overlooking the rainforest and ocean!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Si Como No

Address: Manuel Antonio, Quepos, Manuel Antonio National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Si Como No 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Si Como No Resort Spa & Wildlife Refuge is a central-Pacific coast resort in the jungle-covered hills just above Manuel Antonio National Park. It’s barefoot luxury with a pura vida vibe, perfect for families and couples who love the beach, tropical adventures, spa, pools, superb dining and four-star accommodations. This award-winning eco-design nature resort & spa offers its guest its own signature version of "barefoot luxury." Panoramic views are yours to enjoy from beautiful balconies looking down from the most idyllic hilltop in the area. Enjoy nearby beaches, Manuel Antonio National Park and the hotel’s private Wildlife Refuge and Butterfly Atrium, adjacent to the property. Renown for warm, friendly service, guests can choose from two excellent restaurants, guided nature and adventure tours plus shopping, fabulous nightlife and our own private cinema. And for Costa Rica weddings and honeymoons, this is where life memories are made, one tropical sunset at a time. ... more   less 
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Also Known As:
Si Como No Hotel
Si Como No Costa Rica
Hotel Si Como No Costa Rica/Manuel Antonio National Park

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