We did this tour with Mario and he was ok, but not great. He was knowledgable about the different species of wildlife we saw, and spotted different insects etc. However we found him very impatient and definitely not as open and generous as other guides we have had during our trip to Costa Rica, who were fantastic. The main problem was that Mario did not seem to want to show us where anything was to see with our own eyes. He set his periscope up for us - which is great to see things up close, but it is also important to see things with your own eyes and take photos! When we asked him to point the insect/bird etc out, he would say 'it's in there' and gesture at the bushes. It seemed as though he could not be bothered to explain to us how to spot it. Other guides we had took the time to explain to each person where to spot the wildlife and make sure we could all see it.
He also wasn't very patient waiting for us when we were looking at an animal - for example a sloth we saw in the trees. I understand that we have limited time, but a friendly comment would have been nice rather than just storming off without us.
Still, it's hard not to see a lot of wildlife in MA, so it is definitely a great experience regardless - I just wouldn't choose this tour provider again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello dear friend,
Report response as inappropriate
I still remember you very well because you were the person who made a comment during the group tour of the park, you told me that using the telescope to see the animals was like looking to the TV. I respected your way of thinking and I stayed quiet avoiding a confrontation because the other people were really enjoying the telescope and the tour as well.
During a nature tour a good guide must think about many things such as comfort of the client during walk, that the information provided is clear, professional and fun, the guide tries to take his people away from the crowds, help the client to take photographs trough the telescope, ensure that the client's health status remains optimal for the activity and much more.
I am a guide with 13 years experience, after so many years I've learn that there will be always uncomfortable people to deal with. Personally I am a naturalist full of interesting information in every tour and your tour wasn't the exception at all. I really take my work SERIOUS because I also want my company to have the best rating in tripadvisor. When I told you to skip the sloth is because it was too crowded and we had already seen other sloths before wich I gave you a lot of information about it too, but it seems that you did not understand that part. When you asked me where the lizard was located "the lizard was really obvious and very visible to see it" I told you that it was in front of us right on the leaves, I was also guiding the other people and I did not realize that you were having problems to see it. You should have told me that you did not see it and explain to you more. When I usually set up the telescope for showing the animals to the people I also point out the place where the animal is located and I tell everyone to have a look through the scope so it will be highly easier to find them after looking in the telescope, if the person has problems to see it then I think there's nothing wrong in telling the guide that the information for finding the animal was not enough, if you don't tell me anything how could I know that you are having problems to see the animal.
I am never impatient, my passion is to have the feeling of being succesfull in my nature tours, I totally enjoy my work and teach everyone from my knowledge and experience this is also the reason of why I usually provide a longer tour than the accustomed in the park.
I still can't believe how you can say that I am "impatient" after having almost a four hours tour with me in the park. All the other guides and companys usually only do 2 1/2 hours.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.