The accommodations at Los Altos and friendly staff made our first trip to Costa Rica very special. The great views and high-end condo exceeded our expectations, and all of the staff from the front desk to the Karolas bar and restaurant to housekeeping, made us feel welcome each day. At our first breakfast, my daughter mentioned that she had a strawberry allergy, and the Karolas staff remembered this small but crucial detail for the remainder of our stay. The front desk staff arranged all of our excursions including the canopy and ATV tours and was very willing to assist us in our other activities. Caesar in particular was very helpful and should be recognized as a excellent ambassador for Los Altos. Very happy with all of the staff members. Looking forward to our next visit.