The ambiance was nice, as was the pizza maker who told us we could pick a table as we turned to leave, after standing there un-greeted for 5 minutes; that should have been our first red flag. The pizza maker was the only one friendly and who seemed to hustle. We waited 20 minutes at the table to even be acknowledged, then another 30 to get our drinks, then another 45 to get our food. They only seemed to have one server for the entire building, with what seemed like a busboy helping out here and there. However, what really ticked us off was the table next to us (same size party) was seated, had immediate drinks, and ordered/was served their pizzas before we even got our drinks! They were in and out in half the time, but seemed to be locals and seemed to have preferential treatment (the same was also witnessed at some other places). The pizza maker was the one who questioned our wait, and then the waiter came back and said "you had 4 pizzas?", and we corrected him to 3. They seemed to be searching for the ticket, and once found, the pizza guy made a gesture to my daughter with his fingers to indicate "a little more time" - he was the only one with class. Our waiter never apologized, and I see other writers here were comped a pizza, we were not. The pizzas, though good-tasting, were ultra-thin but not crispy, had very little toppings and were small (about 10") for about $13 USD. We probably should have ordered 1 per person, but ordered 3 for 4 of us. For essentially a personal pizza, I thought the price was too high, or the pizzas too small/not filling. I am surprised to see the owner is American - he should know what service expectations are, and needs to hire more staff (and give the pizza maker a raise - he is the only person who seems to care).
If you own or manage El Wagon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.