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“Ultra-slow service, pizza small or overpriced” 2 of 5 stars
Review of El Wagon

El Wagon
Parque Nacional Manuel Antonio, km. 5, Manuel Antonio National Park 0, Costa Rica
4000-1540
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Price range: $5 - $10
Dining options: Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Delivery, Late Night, Reservations
Fort Wayne, IN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Ultra-slow service, pizza small or overpriced”
2 of 5 stars Reviewed January 4, 2014

The ambiance was nice, as was the pizza maker who told us we could pick a table as we turned to leave, after standing there un-greeted for 5 minutes; that should have been our first red flag. The pizza maker was the only one friendly and who seemed to hustle. We waited 20 minutes at the table to even be acknowledged, then another 30 to get our drinks, then another 45 to get our food. They only seemed to have one server for the entire building, with what seemed like a busboy helping out here and there. However, what really ticked us off was the table next to us (same size party) was seated, had immediate drinks, and ordered/was served their pizzas before we even got our drinks! They were in and out in half the time, but seemed to be locals and seemed to have preferential treatment (the same was also witnessed at some other places). The pizza maker was the one who questioned our wait, and then the waiter came back and said "you had 4 pizzas?", and we corrected him to 3. They seemed to be searching for the ticket, and once found, the pizza guy made a gesture to my daughter with his fingers to indicate "a little more time" - he was the only one with class. Our waiter never apologized, and I see other writers here were comped a pizza, we were not. The pizzas, though good-tasting, were ultra-thin but not crispy, had very little toppings and were small (about 10") for about $13 USD. We probably should have ordered 1 per person, but ordered 3 for 4 of us. For essentially a personal pizza, I thought the price was too high, or the pizzas too small/not filling. I am surprised to see the owner is American - he should know what service expectations are, and needs to hire more staff (and give the pizza maker a raise - he is the only person who seems to care).

  • Visited December 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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629 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
2 reviews
“Worst experience eve, stay away!”
1 of 5 stars Reviewed January 3, 2014

1st there was a line outside, wehre we had to wait, while others just marched in. Then finally seated you wait 25 minutes for a waiter, while some girl with a guitar yells Alanis Morriset songs in you ear. Then the waiter tells you that you can only order pizza, soft drinks and beer, everything else on the menu is unavailable. After the waiters finally figure out which pizza belongs to what table you get your pizza after another 15 minutes, without having prior received beverages or plates. To get napkins, you have to fetch them yourself. One girl in our company asked for the bathroom and she hAd to look for it herself as the person asked did bigger speak English nor Spanish.

  • Visited January 2014
    • 4 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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Cranford, New Jersey
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great Pizza (thin crust)”
5 of 5 stars Reviewed December 31, 2013

That is how pizza should be made! Very close to real italian thin crust pizza! Loved it - highly recommend

Visited December 2013
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Wilmette, IL
Top Contributor
63 reviews 63 reviews
33 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“Hit the spot one afternoon”
5 of 5 stars Reviewed December 29, 2013

Tries of Costa Rican food? We were so we stopped by El Wagon. Loved it for a change of pace. Good table under the huge canopy. My 10 year old enjoyed a real (USA) hot dog and we had pizza and beverages. Good service and a nice change of pace.

Visited December 2013
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Berkeley, California
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Not impressed”
3 of 5 stars Reviewed December 28, 2013

This place has a beautiful location and building, but we weren't impressed by the food. We came here for lunch and the pizza oven was turned off, so we ordered a wrap and a chili dog. The wrap was really small. Overpriced for what we got. Based on the other reviews, it seems wise to go with the pizza.

Visited December 2013
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