First the good. This hotel literally butts up to Manuel Antonio National Park entrance. The walk to the beach takes only 2 minutes. Shops are nearby to buy souveniers. Hotel restaurant has excellent food, lots of it, for a small price. But it is the employees here that make this hotel what it is. Elias is the most incredible waiter; humble, kind, enthusiastic, helpful and just a really, really hard worker. He is superior! Maykel always has a smile and is truly accommodating, as is Enrique and Leo. These guys bring the stay up to average instead of just so, so.
Now the bad. Our room, although very nicely decorated, looked out onto impoverished locals' back yards where their laundry is hung and the landscape is unkempt. Our room did not have a clock or an alarm and no bedside lamps. Only one of the two lights in the room worked. We asked for a 5:00 a.m. wake up call, and when we received it, I got up, took a shower (in the tub that drained so slowly that it filled while the water was heating), got dressed only to discover it was 3:45 when the phone rang. UGH!!!! Although there is an adult area with pool and bar, don't get excited! The bar is only open 2 hours out of the day and the pool could be one you'd find in a house built in the 1960s. The seating area has worn upolstery that was faded and had holes in it. Very uninviting. The wet bar in the main pool is only randomly staffed.
Although this hotel has great potential, it lacks sorely in management vision.
Get a room above the 3rd floor or you're not going to be liking the view.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
Report response as inappropriate
Thank you for taking your time and sharing your experience!
Your review left us with mixed feelings; first of all we greatly appreciate your stay at our Resort, your kind comment towards our unbeatable location, how nice you found the food served at our Restaurant, and what made the difference the service provided from our staff.
However there are some other points reviewed that we do not concur; first of all we remind other tripadvisor readers that we would like this issues to be addressed during your stay so we can accommodate and know how to make the rest of your stay memorable; in addition, something important to clarify and what is not clear in your review is that our Perezoso Bar located at the sixth floor is open everyday from 10am to 6pm (30 min after the sunset which is the highlight for many guests that visits it daily) however we do not share the comment stated that it is open only for 2 hours. But we will certainly consider extending the working hours since the demand of the guest for this amazing spot has been increasing, with stunning ocean and sunset views. As part of the room amenities there is a guest directory in each room informing the working hours and extension phone numbers of all the restaurants, bars, and other facilities of the Hotel.
Moreover, there are other points that we are surprised since they are far from reality, all of our rooms are equipped with radio alarm clock in standard rooms and ipod dock alarm clock in superior and deluxe rooms, we consider this part of your comment suspicious from a guest that said to have stayed at our Hotel.
In conclusion, we take all reviews here on Tripadvisor seriously and strive every day to consider the content each review and make any necessary changes, we do feel proud of having the opportunity to host everyday wonderful people at our Resort, thank you again this space for letting us to respond to your review.
We apologize for the inconveniences mentioned and we do hope to have another opportunity in the future to make your vacation memorable with us!
Your friends at Hotel San Bada
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.