First the good, and there is a lot of that. the room was quite large, pretty clean (a little musty, but not criminally so), had a nice little patio off the pool area which was great for evening socializing, the A/C was very strong, TV signal included at least on english station (CNN, I think, but who is here to watch TV?). Breakfast was worth the price of the hotel. Not in the sense that the food was over the moon, although it was delicious. What clinched breakfast as classic for us was that breakfast is served outdoors on a spacious patio with about a 25 foot tall ceiling. Surrounding the space is jungle, and during each breakfast, troupes of monkeys came to visit the area, which was wonderful and entertaining. Sometimes, monkeys can be a bit naughty, and steal stuff and basically be a bit of a headache. Not these guys. The roughly 20 of them played together, and checked out the humans, but not too close by to be worrisome.
Now, the bad. The rooms have a big sliding glass door. It has a lock on it. the latch can appear to keep the door locked, but if anyone simply pushes on the middle of the glass of the door and attempts to slide the door open, the door comes open. We mentioned it to the manager (who speaks very good english, so it was not a communication problem) and also showed him how easy it is to break in, and while he smiled a lot and reassured us nobody would break in, and then, while he promised he'd have it fixed right away, he did nothing to resolve the security problem any of the days we stayed there. While there is a small safe in the room, be aware that all of your other stuff is totally vulnerable.
Of course, now anybody can read this review and know how to break in to any room with a sliding glass door at that hotel (I tried it on numerous vacant rooms, and they all opened), so don't say you didn't know when your stuff is stolen. Sorry, but my hope is that management actually gets off their chair and makes the rooms safe. Theft is Costa Rica's biggest problem.
CHECK the room's sliding glass door...PUSH in the middle of the glass AND SEE if the door slides...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your compliments during your stay at Hotel Plaza Yara. The suites are indeed spacious and the breakfast area is lovely. In addition to CNN the cable service also provides access to NBC, CBS, ABC, FOX, HBO, Sony and several other stations in english. Monkeys do frequent the breakfast area but have never been involved in any criminal activities.
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We are very confused concerning your comments on the safety of the suites. Plaza Yara has been open for over ten years and has NEVER experienced a robbery. The lock on the sliding door was reinforced after your concerns. We are in AWE that you tried several sliding doors as only four of our twelve suites have sliding glass doors and only the room that you stayed in is located on the first floor. The other three suites with sliding glass doors are located on the second floor with no exterior access to the balcony. The only possibility of checking the doors would be through the room (which has a deadbolt or scaling the wall). Also the hotel was at 100% occupancy during your stay.
We are committed to providing all guests at Hotel Yara an amazing, safe, and enjoyable stay. Hotel Yara will proudly offer any guests a tour of the property. Our hotel enjoys a near 100% occupancy rate and has received 100's of reviews on many websites without one question of safety at the hotel. We have never had any issue with the security of our guests.
Manager Hotel Yara
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.