My wife and I booked a room over the telephone at the Plaza Yara. When we arrived after very long drive we were informed they did not have our reservation and the hotel was full. We were, of course, unhappy to hear this. Nelson, the manager, immediately got on the phone to locate a comparable or better room at a similar rate. He called several hotels in order to give us a range if choices. He found us a great room at a great rate. We thanked him for taking care of the situation and we were on our way. About 20 minutes after checking into our room we received a call from the front desk telling us we had a delivery from Plaza Yara. Nelson had sent a nice piece of artwork from their gallery along with an apology note for the mixup and wishes for a great stay in Manuel Antonio. Now we've lived in Costa Rica for 5 years and have to say that this was the best customer service experience we have had in our travels throughout Central America. Thank you Nelson for solving the issue in a very professional as well as personal manner and to the owners........Give the man a raise!
- Official Description (provided by the hotel):
- Hotel Plaza Yara is located only five minutes to Manuel Antonio National Park. Hotel Plaza Yara offers all suites feature custom made bamboo furniture,queen size beds,kichenettes and spacious baths. relax on the balcony and enjoy the jungle views with variety of wildlife with passes daily including monkeys,sloths,iguanas and exotic birds. Hotel Plaza Yara offers the possibility for you to enjoy your stay in comfort,casual elegance and in tune with nature. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Plaza Yara Costa Rica/Manuel Antonio National Park