I was so excited to stay at the place... a feeling that changed from the moment that we walked onto the hotel grounds. I should have known, from when we booked online and they refused to give us an offical conformation of our booking. Although decorated very well with an almost "africon" feeling, i was immediatly overwhelmed by the stench comming from the kitchen area. I guess it was all for the best, as we were informed as we checked in that a surf camp had rented out most of the hotel (i guess this is a regular occurance) We would only be allowed to have breakfast there, and have no use to the yoga or massage (which was a huge reason for booking The Place).
We were shown up to the bungalow, pushing through plants and jumping chains. There is NO clear way to the main area from the bungalow. Inside we were greeted with another noxious stench. The doors on the closets were broken, the lock almost comming of the hinges for the front door. the Hammock was ripped to shreds. I was in a total state of disbelief. When contacting management about all the problems we were told that things would be repaired. NOTHING WAS REPAIRED. NOT ONE.
We decided to check out the pool, which had to be the best part of the hotel. It is very beautiful, made with green tiles... making it feel tropical. Then my boyfriend stepped in. and almost fell. The entire bottom was slimey. In the 4 days i stayed here, i saw them clean it only once, the last day i was there. God knows what is growing in that pool.
The last and worst thing that happened at THE PLACE happened as we were leaving. We asked the day before that they secure us taxi service to Tambor airport. The next morning we spoke to Andrea the owner who assured us our cab would be there at 330. At 330 a very nice gentleman named miguel showed up and said he was the taxi to the airport. So we climbed in his official national taxi. Not 15 min later, he gets a call from Andrea SCREAMING (i could hear her through the phone) at him that she had asked one of her friends to drive us and that he had picked us up instead. threatening bodily harm if he did not pay her for our fair. I could hear her yelling through the phone. Apparently the guys at the desk had set us up with an official taxi, and she has a whole racket going where she has people to drice and she gets a cut of the money. We ended up paying an extra $20 american to miguel to get to the airport, because he was so afraid of her wrath. Please, it is in your own best interest not to stay At the PLACE. there are so many other AMAZING hotels in this area. Milerapa, Vista del orcha, the blue jay, all for the same or less the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Sporting event, Other
Management Response
turgut, owner
(Management representative)
Apr 8, 2007
dear client
after reading your critic on our hotel i checked right back with our manager andrea and she cleared up the situation that happend with you. first of all i would like to say, that andrea our manager has no special deals with taxi drivers or other people to have an extra comission in her pocket, the surfcamp, that is staying at our hotel has an agreement with miguel the taxi driver and not with the hotel. also i checked the site myself for reasons like you mentioned of dirty pool and unclean bungalows, i myself am swiss and believe me i would not appreciate myself to find an hotel in this condition. i do appreciate writings that help us to inproof and give better service to our guests, but writings that are only distructive without understanding the language of what is realy going on are not helpful critics. we will thoug try our best to give always a better service and make the place a realy pleasent stay for our clients. hotel the place
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.