We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Hotel Surf The Place and Mal Pais?

We'll send you updates with the latest deals, reviews and articles for Hotel Surf The Place and Mal Pais each week.

Hotel Surf The Place: Traveler Reviews

TripAdvisor Traveler Reviews

Reviews of Hotel Surf The Place

( 6-10 of 10 )
“Please overlook the other reviews and read this one”

Hotel Surf The Place

Save Review
2 of 5 stars
montanagirlie
Dec 27, 2006
3/5 found this review helpful

I was so excited to stay at the place... a feeling that changed from the moment that we walked onto the hotel grounds. I should have known, from when we booked online and they refused to give us an offical conformation of our booking. Although decorated very well with an almost "africon" feeling, i was immediatly overwhelmed by the stench comming from the kitchen area. I guess it was all for the best, as we were informed as we checked in that a surf camp had rented out most of the hotel (i guess this is a regular occurance) We would only be allowed to have breakfast there, and have no use to the yoga or massage (which was a huge reason for booking The Place).

We were shown up to the bungalow, pushing through plants and jumping chains. There is NO clear way to the main area from the bungalow. Inside we were greeted with another noxious stench. The doors on the closets were broken, the lock almost comming of the hinges for the front door. the Hammock was ripped to shreds. I was in a total state of disbelief. When contacting management about all the problems we were told that things would be repaired. NOTHING WAS REPAIRED. NOT ONE.

We decided to check out the pool, which had to be the best part of the hotel. It is very beautiful, made with green tiles... making it feel tropical. Then my boyfriend stepped in. and almost fell. The entire bottom was slimey. In the 4 days i stayed here, i saw them clean it only once, the last day i was there. God knows what is growing in that pool.

The last and worst thing that happened at THE PLACE happened as we were leaving. We asked the day before that they secure us taxi service to Tambor airport. The next morning we spoke to Andrea the owner who assured us our cab would be there at 330. At 330 a very nice gentleman named miguel showed up and said he was the taxi to the airport. So we climbed in his official national taxi. Not 15 min later, he gets a call from Andrea SCREAMING (i could hear her through the phone) at him that she had asked one of her friends to drive us and that he had picked us up instead. threatening bodily harm if he did not pay her for our fair. I could hear her yelling through the phone. Apparently the guys at the desk had set us up with an official taxi, and she has a whole racket going where she has people to drice and she gets a cut of the money. We ended up paying an extra $20 american to miguel to get to the airport, because he was so afraid of her wrath. Please, it is in your own best interest not to stay At the PLACE. there are so many other AMAZING hotels in this area. Milerapa, Vista del orcha, the blue jay, all for the same or less the price.

  • This TripAdvisor Member:
    • Liked — the location to town
    • Disliked — everything else
    • Tips/Secrets: — organize your own taxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montanagirlie's Summary
Date of Stay: November 2006
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: December 27, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Sporting event, Other
Was this review helpful? Yes No
Management Response
turgut, owner
(Management representative)
Apr 8, 2007
dear client
after reading your critic on our hotel i checked right back with our manager andrea and she cleared up the situation that happend with you. first of all i would like to say, that andrea our manager has no special deals with taxi drivers or other people to have an extra comission in her pocket, the surfcamp, that is staying at our hotel has an agreement with miguel the taxi driver and not with the hotel. also i checked the site myself for reasons like you mentioned of dirty pool and unclean bungalows, i myself am swiss and believe me i would not appreciate myself to find an hotel in this condition. i do appreciate writings that help us to inproof and give better service to our guests, but writings that are only distructive without understanding the language of what is realy going on are not helpful critics. we will thoug try our best to give always a better service and make the place a realy pleasent stay for our clients. hotel the place
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
“Pass on The Place”

Hotel Surf The Place

Dec 5, 2006
2/4 found this review helpful

Our experience with this property was very different from the others I've read on this site. We called the property directly to book a bungalow over the Thanksgiving holiday. They advised us that they were booked, but offered us their Villa at a discounted rate of $150 CASH per night. This was above our budge but we were desperate. They said they were 5 minutes from the beach and misled us to believe that we would find comfort there. Quite the contrary: the maid service was un-thorough and pretentious (they wouldn't even wash the few glasses we left in the sink), the property's pool is small and looks green, the landscaping is retarded - there is no clear path for walking from the Villa to the dining area, so you have to duck under chains and leap over plants, and neither lunch nor dinner is served here. Also, the property is not 5 minutes from the beach, but 10, down 2 rocky roads. And the roads to get to Malpais are so bad that it doesn't seem worth it unless you like to surf. If you are looking for groovy streets filled with interesting travelers, head to Montezuma. The only great thing about Malpais in general was a little restaurant called Las Piedras which serves chicken and pork ribs grilled to perfection on an open flame all night long. Oh, and we never met the famed Antonio spoken about in other posts. Andrea was the manager in charge while we stayed and she was a giant exception to the otherwise cordial Costa Rican hospitality we found in the rest of the country. She and The Place are trying to imitate the chic boutique hotels of Miami, but only achieve the pretense without any of the service or charm. We'll pass on The Place, next time.

  • This TripAdvisor Member:
    • Liked — The hammock
    • Disliked — The Price vs. Value Ratio
    • Tips/Secrets: — Montezuma Instead, but if in Malpais, go to Las Piedras restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Butterflies_and_Sand's Summary
Date of Stay: November 2006
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: December 05, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
“Wonderful Staff, Gorgeous Grounds”

Hotel Surf The Place

Save Review
4 of 5 stars
San Francisco
Sep 29, 2006
2/2 found this review helpful

My boyfriend and I ended our trip here. When we arrived at "The Place" we took a look at the bungalows and immediately upgraded from our original budget room. We stayed in the Mexican themed bungalow, it was so cute. The staff was very friendly and the pool was amazing. The grounds had a great night atmosphere, although it was very quiet at night, as we were the only ones there (went during rainy season). I would return here again in a heartbeat, it was one of our top highlights of the trip! The only downside is that the bungalows let a lot of bugs in at night, due to spaces in the walls.

  • This TripAdvisor Member:
    • Liked — The atmosphere, bungalows, nearby beach
    • Disliked — bugs on the floor at night
    • Tips/Secrets: — Go now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAtravelGIRL's Summary
Date of Stay: July 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 29, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Beautiful hotel, very romantic”

Hotel Surf The Place

Save Review
5 of 5 stars
Manhattan Beach, CA
Sep 7, 2006
1/1 found this review helpful

We adored this hotel and would have liked to stay longer. The honeymoon cabin was great, the pool, bar and dinning areas are amazing. You have to eat there if Antonio and Sophia are cooking, the food was delicious. Mal Pais was a beautiful, quite town with great surf. We enjoyed it so much we are planning our next trip.

  • This TripAdvisor Member:
    • Liked — The pool area
    • Disliked — The open air bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynn25usc's Summary
Date of Stay: August 2006
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 21, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
“Surf The Place-Fantastic”

Hotel Surf The Place

Jul 7, 2006
8/8 found this review helpful

We went here not knowing what to expect as there is little to no information other than the property's own website. Based on that alone we chose to stay here for four nights- June 26- June 29. We are glad we did.
The location is great, just left of the cross road entering MP/ST about 1/2 mile. The grounds are very attractive, the pool is perfect, the rooms, even the least expensive, were more than adequate.
The best part to our stay was meeting the people that run it, especially Antonio, a jack of all trades. We went fishing, he created a gourmet meal. This included running to the market for fabulous side dishes he put together from scratch! We wanted to get surfing lessons, he instructs. Anything and everything we asked for he was more than accommodating--and pleasantly so! The same can be said for the others, we just interacted more with Antonio, as he was always around.
I don't know how this place has gone unnoticed for so long but I highly recommend this property.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No

Reviews of Hotel Surf The Place

( 6-10 of 10 )
Travelers Who Viewed This Property Also Viewed
Location: Mal Pais, Province of Puntarenas
$91*
Check Rates
Location: Mal Pais, Province of Puntarenas
$235*
Location: Mal Pais, Province of Puntarenas
$105*
*Average price
Write Your Own Hotel Review
Been to Hotel Surf The Place? Share your experiences!

Do You Own Hotel Surf The Place?

Hotel Surf The Place Address

Mal Pais, Costa Rica