My wife and I spent 5 nights here. We found it to be in the perfect location. We had a rental car with us but left it parked often because it's a short walk into Santa Teresa where all the action is: the Bakery, the ice cream, playa carmen, las piedras, the markets etc. It was super nice to be close but outside of the bumpy chaotic whimsical little town.
We had the safari themed bungalow, which was more tastefully decorated then it sounds. A small fridge, two fans, AC, a few friendly creatures outside our door (and occasionally inside), hot showers, high cieling, comfortable bed, shelves to unpack, rustic chairs, and a few cheetah pillows.
This Carmen person we read about in previous posts was not present during our stay except on the very last day. But Guilliam and Lisa kept an eye on the place and gave us fantastic tips on where to go and what to see around Mal Pais and Santa Teresa. They were pleasant to see, and really seemed to enjoy jack johnson. I should buy them some new music.
Two small points of criticism, it was nice to chill at the pool, but we felt like we had to leave for meals or a bar because the scene was dead... Or some may call this pleasantly quiet. I think because this Carmen was out of town, the restaurant at the place was closed. 2, the lock on our door was tricky making it a pain every time we left the room to lock up. It seems very secluded and safe and I don't think we even needed to lock up really, but we're Americans from a big city and locking our door is a point of comfort.
It's a beautiful place... Hope to come back... Soon