My husband and I went there to stay for our Honeymoon as a gift from his parents. His parents set it up so the only thing we would have to pay for were the tours we wanted to take and food and drinks. Upon arrival we were told we had to pay a 50 dollar charge for something or other. (my hubby didn't tell me what it was for.) So he paid it with his debt card no problems. We were told we had the honeymoon suit with an ocean view. Considering Los Suenos is the most expensive resort in CR I had high expectations in my mind... At least a nice big jetted tub! All we got was a standard room with a great view. Considering the stay was "Free" for us I didn't complan about it. We did get a free breakfast that was Amazing! All the food was great... A little over priced for most. I had the baked shrimp at the bar overlooking the pool and ocean and it was great. The Shrimp were big, but I thought the price of 25 dollars was a bit much for 5 shrimp. However, the lastnight we were there we ate at two of their more expensive restaurants. The one by the marina, and the smaller one down stairs. We found the service at the marina was the best at the hotel, the food was priced better and we got complamentary champane. We went to the other one for desert. I was Extemly disappointed not only in the service but in the portions!!! At all the other restaurants the portions were good... My desert was the Banana Flan. It was the size of a half dollar and about an inch and a half! All for 10 dollars!!! My husband got what looked to be a small cake, about 3x3inches and also about an inch and a half! For another 10 dollars! We also order hot chocolate and coffee they both were good and big. The total price with out the tip was 25 dollars... A bit of a rip off on the deserts. I didn't leave much of a tip since when we told the waiter that we were only having desert he literaly turned his noise up at us most likely thinking that we were on the cheap side. Then it felt like we were being ignored the whole time. Now I'm a server, and I know how some servers think and if they don't feel they will get a "good tip" or they just don't like you they will ignor you! So, since they already had a 3 dollar gratuity added on I was nice enough to leave another 3 dollars... When I was planning on leaving about 10 dollars to start off with, but the service and the food where not worth even the total 6 dollar tip!
When we were to check out we had to leave the hotel at 4am due to the time our plane was leaving. We were checking out and got our bill which had everything on it! The room charges, room tax, massage(that was included in the honeymoon package), everything that my in-laws were supposed to be billed for ended up on out tab... Well, my husband told them to take off the massage and since we had to get going he gave them his credit card to put the bill on. Well, since he put the first 50 dollar charge on his debt card the man at the front desk for whatever reason charged 2,000 something dollars to the debt card when my husband said clearly to put everything on his other credit card!
It has just become such a mess that we are not happy about the resort. The things that were good was the overpriced food and drinks, the view, the pool and the hotel is very beautiful! But, the service was slow, you seemed to isolated, the honeymoon room was way to standard, and it was so overpriced! We wouldn't stay there again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine