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Hotel Arenal Pacifico: Traveler Reviews

Jaco Beach | Jacó Beach Municipal Palace 800 mts south, Jaco 1139-1250, Costa Rica
Hotel amenities
Hotel Arenal Pacifico
Ranked #21 of 40 hotels in Jaco
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30 reviews from our community

    Trip type
Traveler rating
    7
    14
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Date Rating
Tulsa, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Sweet Oasis on The South Beach in Jaco!”
5 of 5 stars Reviewed July 25, 2012

THIS HOTEL IS NOW CALLED- SOUTH BEACH HOTEL. We LOVED this place! The location, the cleanliness, the staff, the food, all was amazing! We have been bringing teams to Jaco every July for the last 8 years to serve the community there. This hotel has by far been the BEST place we have ever stayed!!
The hotel from my understanding has had new management come in the last year and revamp the place and it shows.
Don't let the entrance fool you! From the road it looks like ... that's the hotel.. but it's not. It's just the offices and a small convenience store with apartments above. Once you enter the gates you cross the guest parking lot then over a beautiful footbridge were there is tropical foliage and iguanas sunning themselves during the day. This is really where the hotel begins! The grounds are meticulously kept. There you will find their garden view rooms with a rancho and hammock to rest on as well as small fish ponds with waterfalls and tropical flowers. As you walk closer to the beach you will come to the larger restaurant rancho that served us AMAZING meals. Thank you Reece! The large hotel building on the beach houses the bulk of the rooms. This building has the beautiful pool to the left and the beach straight ahead which you may enter through a coded gate. These rooms are clean and comfortable with newer bedding and mattresses. Every room had a balcony or beautiful porch area. Some faced the beach directly. The entire hotel has wifi that never went out. The first time for that as well in Jaco.

This hotel was a step above many of the other Jaco hotels in my book. It is great for families, groups, or couples that don't want a huge party hotel. I felt VERY safe here. Safe bringing a group of people from all over the U.S. many which were under 18. These people cared for us like family. Thank you Isaac, Julio, Daniella, Juan Carlos and the beautiful women who cooked or meals and cleaned our rooms. We will be back!!!
Side note: "If" there is a slight bit of language confusion or takes a phone call or two to get through... don't give up!! Its well worth pushing thru any language barriers. They do speak English, just don't be a speed talker... like me :). The hotel and their staff are gems!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Debbie T about Hotel Arenal Pacifico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Bang for the Buck!”
4 of 5 stars Reviewed June 7, 2012

I stayed at Hotel Arenal Pacifico (now renamed South Beach Hotel) in room #3, not by the pool and it was very reasonably priced. A BIG plus? Its off the strip - very quiet. You wanna party? Drive or take a very short cab ride. Fresh, warm, clean towels.... floor was immaculate, bathroom was typical Tico style (not a bad thing) and mattress/bedding was just fine. Had breakfast by the pool - very good. All in all, I'd go back. I even met the owners - very nice people.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bee-radster about Hotel Arenal Pacifico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Very poor costumer service”
1 of 5 stars Reviewed January 29, 2012 via mobile

I call to make a reservation and they confirm it. When I arrived the hotel at night i realized they didnt have room for me. The reservation was made 4 days previously.
They couldnt solve my problem

  • Stayed January 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ldmatag about Hotel Arenal Pacifico
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“Total Refurbishment required!”
2 of 5 stars Reviewed September 9, 2011

My Boyfriend and I stayed here for 1 night in Sept 11. So glad it as only for the night. We were the only ones at the hotel (low season) yet that did not help budge the price down from the Hotel Manager. The hotel was in dire need of complete refurbishment. The bathroom had seen better days as there was cracked tiles/shower door and dirty lime scale everywhere. There was even plaster work on the bathroom floor where some repairs had been made. The dinning area was crumbling and the pool was half empty.
On the plus side the waitress provided us with a decent breakfast and the bed sheets were clean.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask travel-lover1974 about Hotel Arenal Pacifico
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Sallisaw, OK
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
56 helpful votes 56 helpful votes
“Arenal Pacifico”
4 of 5 stars Reviewed July 28, 2011

It's been a few years since we visited, but we thoroughly enjoyed our stay. We were there in early June, and had excellent weather, excellent surf and an overall excellent time. We had the room closest to the ocean. Admittedly it was small, and lacking many amenities, but this suits our needs. We don't really need several rooms, turned down beds, and all the other five star comforts. We can fend for ourselves, thank you. The property was clean, and quiet, easy to find and had extremely easy access to downtown. Clean pool. Well kept yards. Excellent little restaurant. Friendly iguana about the size of my wife. Of course, the beach was only about 10 yards from the front door. Excellent security, everpresent guards, friendly staff. The electricity went out one night during a thunderstorm, but we had an astounding natural light shown from the porch overlooking the pacific. If you really must have a full luxury resort where you are catered to at all times, this is not for you. But if you are looking for a decent and safe bed and a central base of operations, this is a very good deal. We stayed in 2007. --Chuck

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Hotel Arenal Pacifico

Also Known As:
Arenal Pacifico Hotel
Hotel Arenal Pacifico Costa Rica/Jaco
Address: Jaco Beach | Jacó Beach Municipal Palace 800 mts south, Jaco 1139-1250, Costa Rica
Region: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #21 of 40 hotels in Jaco
Price Range: $

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