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“One hotel to avoid for US Citizens” 1 of 5 stars
Review of DoceLunas Hotel, Restaurant & Spa

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DoceLunas Hotel, Restaurant & Spa
Quebrada Seca | 400 M Este from Costanera, Jaco 4132, Costa Rica   |  
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Hotel website
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Hotel amenities
Ranked #4 of 42 Hotels in Jaco
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
“One hotel to avoid for US Citizens”
1 of 5 stars Reviewed November 19, 2013

I have traveled to many places and stayed in many hotels and this one is by far the worst I've been to in way of customer service and cleanliness. We are frequent travelers and have several hotel memberships. When we arrived into our hotel room, at first it looked decent, but then we noticed roach on the bed and eggs on the bedspread. The room also smelled like it had been sprayed with pesticide.

We thought well ok, this does happen and felt we could stay the night. Then I saw some other bugs including a spider, my lady said that's enough. The bed stand lamp was broken as well and the TV channels were of poor quality. The odor of the room was getting to us and we decided to leave. This was later that evening and there was no one working at the front desk (past 9 PM). There were Security guys there though which was a plus. We're accustomed to at least someone being at the front desk though in case of need. The Security guys barely spoke English.

The next day we came back and spoke with Brian the Manager. When we tried to explain what happened, he became very angry and would not listen at all. He acted very insulted by our comments. We were not being irate about the issues, just trying to explain so he could know what to do to prevent this from happening again to other guests. He wouldn't let us finish and was hostile to the fact the we brought up the bug situation. We had to calm ourselves down (my blood pressure was rising) and we were stunned by his behavior. I have never in 20+ years of traveling been so insulted by a Hotel Manager. If I was the owner, I would seriously consider firing him. Very unprofessional.

He did settle with us on the no charge for the stay and we paid for the dinner which was good (to their credit). The outside areas and pool was nice, also to their credit.

Again though, we will never return and would highly recommend finding another hotel in the area. We did find one that was outstanding.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
solana beach ca
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

I just returned from 4 nights at Docelunas. My experience was incredible and we received the best personal service from co-owner Brian Sam. I traveled with my 88yr old father and his wheelchair and my Aunt. Due to my dad's limited mobility we required special trip planning. From the minute I emailed Brian, he called me and set up a trip that would fit our needs. The room and grounds were beautiful and perfect for the wheelchair. He picked us up late at night at the airport and then drove us around for the next 4 days! We were able to relax and truly feel like we were on vacation. The rooms were spacious and fit 3 beds comfortable. The pool water was so clean and the drinking water was delicious. Each night we ate the freshest fish, salad and fruit at the open air restaurant. We had special dietary restrictions and they were easily able to accommodate. The hotel even hosts the local kids for a Halloween party and we joined in the fun. A cluster of butterflys surrounded our room each morning. On our trip we saw Crocs, birds, monkeys, licking toads, cutting ants , sloughs, etc. Also, we took great yoga classes in their studio on property. The staff was kind and helpful. But the best was Brian's personal attention to detail and his high level of quality service and professionalism. He even woke up at 530am to drive us to see the Turtle hatching in Jaco. I am looking forward to returning.....

Stayed November 2013, traveled with family
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San Jose, Costa Rica
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2013

I am a return guest at Doce Lunas and the reasons are that it has everything that I need and still delights.
Jaco is fun to visit and shop, go to the beach, see attractions but the best base is five minutes from the town center at Doce Lunas where you have the stunning grounds and amazing pool.
The rooms are big and the bathrooms clean and spacious.
The restaurant busts out great meals and I really feel like I am in a tropical paradise.
Love the place.
Oh, they have a cool yoga studio too.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 13, 2013

My wife and I just spent the night at the DoceLunas near Jaco. What a delight to stay here! The grounds are beautiful, serene and relaxing. When we got here they upgraded us to a larger suite with a king bed. The room is spacious and very comfortable!
Even though we were one of two guests staying here, they kept the restaurant open for us. The food was amazing. The staff here are very courteous and go out of their way to assist you. The owner Brian came over and introduced himself and was very gracious in talking to us about the area.
We will stay here again. Try it. You will not be disappointed!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Unionville, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

Doce Lunas was recommended to me by my nephew who has lived in Jaco the past two summers. He said of all the hotels in the area, Doce Lunas has the friendliest staff, most lush courtyard and the best restaurant and bar. His advice was spot on. I stayed four nights at Doce Lunas. The room was spacious and very comfortable. The location is safe, secure and convenient. One morning I walked to the beach, but cab service is excellent in Jaco with vehicles arriving just five minutes after being called. The staff went overboard to welcome me, providing the best service I have ever experienced at a hotel. I highly recommend Doce Lunas to anyone staying in Jaco.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 15, 2013 via mobile

A tropical haven that is undeniably the BEST hotel and grounds with amazing staff. The rooms and bathrooms are huge. You can sleep so well, nature watch and Jaco is a cheap taxi ride away. About five minutes...I keep coming back because it always delights.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 15, 2013 via mobile

Doce Lunas is my favourite thing about coming to Jaco. It is the perfect place to chill out and escape from the madness of town, but near enough to get to it when you need. Brian and Chris are amazing and so accomodating, it really does feel like a home away from home. The pool is beautiful and a perfect place to relax during the day. The rooms and bathrooms are huge and spotlessly clean and the food is delicious. It's absolute luxury but at an affordable price! The nicest place to stay in Jaco by far!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoceLunas Hotel, Restaurant & Spa

Address: Quebrada Seca | 400 M Este from Costanera, Jaco 4132, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Jaco
#1 Top resorts Hotel in Jaco
#2 Spa Hotel in Jaco
#5 Romantic Hotel in Jaco
#7 Family Hotel in Jaco
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
DoceLunas is a spectacular Four Star hotel with five acres of tropical gardens at the base of a cool jungle covered mountain. Coatimundi, kinkajou, anteaters, toucans, and scarlet macaws can be seen here. We have a lovely mosaic lined pool with a waterfall cave, a full services spa, and daily yoga classes. Check out our excellent reviews and come join us in paradise! ... more   less 
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Also Known As:
Docelunas Hotel, Restaurant Hotel Jaco
Docelunas Hotel, Restaurant And Spa
Doce Lunas Hotel
Doce Lunas Resort
DoceLunas Hotel, Restaurant & Spa Costa Rica/Jaco

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