We emailed the email on the website twice with no response at all. Luckily we met one of the yoga teachers who was able to call and book a room for us 2 days before we were ready to go there.
The resort is gated and well secured. The property is maintained perfectly! It's a beautiful property with lush landscaping. The pool is very clean and lots of chairs for lounging with a couple of tables for shade. The pool is about 4 feet deep for the whole length of the pool. It was fine for taking a dip and my husband used it to swim laps.
The restaurant was not good. The food was ok at best. The chicken was very dry. It's not worth the price that they charge. The main problem is that the customer service at the restaurant was VERY poor. I had to ask for a water refill 3 times before I got one. I The waitress would stand there and wait for you to order which was a bit annoying. We asked for pizza at dinner and got told that "you can only order that at lunch", however someone was sitting there eating a pizza that they said they ordered 10 mins before!
They say they have a "hot water on demand" system that is eco safe which sounds fabulous. Problem was that for 7 nights/days we had hot water for 5 mins out of the ENTIRE staff. I couldn't even shave my legs because the water was ice cold in the shower. We talked to the front desk several times, they sent someone to look at it once and said "it's fixed" but it wasn't. We told them again and they ignored it.
The room was clean and there was an ipod player which was nice. There were TONS of bugs though and my husband killed about 100 little bugs each night. Not to mention all of the giant beatles that were in our room. Our remote control wouldn't work and we took it to the office 4 times to try to correct it. Needless to say, we ended up asking a housekeeper to see if she could figure out the problem. She was able to discover that they had given us the wrong remote for the TV that was in our room. There was a safe in the room but no one gave us the code or told us how to use it, even after we were asked.
Overall, I would NOT recommend this place for the price that they charge!