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“Good Facilities but management and location - not so hot” 2 of 5 stars
Review of Club del Sol

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Club del Sol
3.5 of 5 Condominium   |   1 Madrigal Costanera Highway, Jaco 4023, Costa Rica   |  
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Reading, PA
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Good Facilities but management and location - not so hot”
2 of 5 stars Reviewed July 24, 2011

I spent Friday to Monday here.
Pros: Price and building. $120 for 2 bedrooms, living room, kitchen, laundry, patio and everything nicely decorated. While everything was clean, some of the furniture was a bit run down.

Cons: 1) Far enough from the town center that we need to taxi to and fro at $4 a trip to get to shops, restaurants and bus station. 2) Management: when we first checked in, the young man took our credit card and gave us our keys. That was it, no welcome, no offers of help, not even pointing us in the right direction to get to our rooms. 3) The henhouses immediately next door - we had #3 and outside our back window was a path and a fence and a property which had henhouses and at least 2 roosters. Every 40 seconds at least one of them crowed, starting at 5:30 am! Also the hotel is adjacent to the main roadway traveling down the pacific coast, so we heard every semi and dilapidated truck struggling up the hill or braking down the hill. I am not sure whether the other units would have suffered from these noises based on their location but at least half of them would share either our roosters or our highway noise since we all circled the central pool.

When we arrived, I thought it was odd that we had only one bathroom. Since there was only two of us, I was not concerned but there were only 2 bath towels, 2 beach towels and a bath mat. Not really enough for 2 women. But there was a locked door in the master bedroom which I thought could have been a master bath but since it was locked, I assumed it was the condo owner's storage area. Day 2 and now we are down to one towel to share and the door is still locked. Day 3 and we have no towels at all so while my daughter is taking her shower, I walk over to the office and ask for more towels and get an argument! Same young man tells me that it is impossible for me to have no towels! I then asked him where they could be hidden since they are obviously not in the bathroom. He stomps over to the laundry/storage room next door to ungraciously give me more towels but there aren't any clean towels there either. So he tells me to go back to my room and he will send housekeeping over. She arrives shortly and walks past me to the master bedroom opens the door that has been locked for two days and shows me two towels in the master bath. It was nice to have a master bath one night but we still only had two towels and by the way, they are very thin and worn towels.

Last bright note: the security/valet that was usually in the parking lot was a doll. A tall gentlemen with little English in his 40-50's. He always called our taxi, gave me his folding chair or umbrella, gave us directions or warned us non-verbally of unsafe walks or activities and most especially gave a us a warm welcoming smile. I wish I knew his name - he could teach management about customer service.

Room Tip: Try to get rooms away from the highway and the roosters meaning get a room near the entrance road an...
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Club del Sol, responded to this review, August 9, 2011
Good morning,

I reviewed the deficiencies you noticed on the property and listed in your comments about Club del Sol.

As you may have noticed during your stay, Costa Rica is a friendly and very noisy country, where nature, forest, beach and animals live happily together, it is hard then to eliminate noises from roosters, dogs, geckos, and other species. Most people like this semicivilised wilderness!

You are right, the noises from the highway are sometimes: Jaco is a small beach town and most of it is within 4 blocks of this same highway.

With regards to the master bathroom and the towels, Club del Sol unfailingly provides daily maid service, wich includes replacement of towels and amenities, so it could not be that towels were not replaced during your three night stay, unless you placed the Do not disturb sign outside the door. The maids would also have to open the bathroom door in order to clean it.

In addition, all condos have a phone with instructions and extension numbers for the office, security, etc, and it would have been easier and more convenient for you to call us and ask for additional towels and if the bathroom door was indeed locked, to have it opened.

We are very sorry to know that your stay with us was not 100% satisfying.

This, fortunately, is an isolated happening, and proof of it is the fact, that your valid negative review, about our stablishment, is the first one received here in Trip Advisor or by any other mean; we are very sorry about that too...

Cordially,
Management of Club del Sol Condominiums.





The Management
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44 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
Newport, Michigan
Top Contributor
73 reviews 73 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 3, 2011

Loved this place. We randomly chose it using the Expedia app for our iPhone. Stayed here two nights while visiting and looking at property in Jaco. The condo was beautiful and huge. The reception and staff were super friendly and helpful. The room had laundry machine/.dryer in it which was awesome, since we could do some of our laundry that needed to be washed. Location was perfect. Away from the hustle and bustle of downtown Jaco, but only about 3 minutes away. Room was quiet and clean and there was room for us to have others in the room too if necessary. Would def stay here again and highly recommend.

Room Tip: try to stay away from the pool
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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, Manager at Club del Sol, responded to this review, July 5, 2011
Dear Lawgirl,

Thank you for your wonderful review, we are glad you enjoyed your stay and hope to see you again!

Warm regards,

Julieta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 5, 2010

My family and I just got home from nearly three weeks at Club del Sol in Jaco, Costa Rica. It was a great base for us to explore the various sights and attractions of the Central Pacific Coast of Costa Rica. The condo was spacious. The master bedroom had a king sized bed and ample closet space. It also had its own spacious full bathroom. The second bedroom had two twin sized beds, which were great for our kids who are 8 and 5. The condo also had a full washer and dryer, which came in really handy for us. The pool and the grounds are immaculate. Julietta and the staff are warm, welcoming and very helpful with arranging to see sights, tours, etc. Club del Sol is located on the south/quiet end of Jaco, away from the craziness of the main drag through town. The beach is just a block away. Our kids loved boogie boarding at the beach. Manuel Antonio is just an hour and a half away. Club del Sol has its own 24 hour security guard to keep things safe. We loved our weeks of "Pura Vida" - pure living at Club del Sol. We will definitely go back!

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto Alegre, RS
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2010

We went to Costa Rica to celebrate our 15th anniversary (marriage) and the first place we visited was Jacó Beach , in the Pacific Central coast , the reviews we checked about CLUB DEL SOL in TRIPADVISOR made us sure where to stay for the first 03 days of our trip , and as soon as we get there ,we realized that it was way beyond our expectations!
The place is very clean , cozy, well furnished,with a full kitchen and laundry,the bedrooms equiped with LCD's TVs and DVDs, powerfull A/Cs units,etc... has a beautifull garden in the pool area ,we felt at home and will come back for sure , with our kids !
We went to the north pacific afterwards and Julieta (owner) suggested that we should go to Playa Flamingo instead of Tamarindo , and it saved us some really precious time finding a place that would fit our standards , at a very reasonable price!
Thanks Julieta and Club del Sol staff for the good days at Jacó!

Robinson and Flórence

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2010

Driving into Jaco Beach, I was concerned we may have not selected a good hotel over the Internet.
But, we were very pleased to see the inside of Club del Sol.
It is a guarded hotel and the rooms are the best we have seen (under $300/night) and the price was around $115USD/night.
The staff and service was excellent and we slept very well.
It doesn't have a restaurant but there are quite a few in Jaco Beach.
The pool is very nice and we really enjoyed our two night stay.
I included a few pics but the other bedroom (2 queen size beds), laundry facility and second bathroom are not included. Nor is the large patio with doors from the living room and master bedroom.
It is slightly outside Jaco Beach proper (away from the younger night life people) and about a three minute walk to the beach.
If you aren't driving, it is advisable to take a taxi to town for meals at night (about $3 USD), as the approx 1 kilometre walk is on a dark street with few houses and has potential for encounters you would not prefer (as in most poorer areas).
If you arrived in San Jose, Jaco Beach is a good location to stay overnight if you are going to Manuel Antonio NP and is about 2-3 hours drive from San Jose.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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South Bend, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2010

My wife and 2 young daughters (1.5 and 3.5 yrs) just returned last Wednesday from a week long trip to Club del Sol. We stayed in unit #7, and booked through Expedia.

Our condo was on the ground floor, steps from the shallow end of the pool. We could not have asked for a better location. The sliding doors all have locks that are up high, preventing little ones from letting themselves out. That was a big plus for us.

The condo was very clean. We have absolutely no complaints - it was all great - with the exception that the dishwasher didn't work. That wasn't a big deal, as the cleaning staff washed the dishes that were not clean every day.

We asked for a crib for our 18 month old, and it was in the room when we arrived.

I would have rated the sleep quality at 5 stars, with the exception that there is a highway that is a hundred feet or so from the back bedrooms. The trucks with engine brakes got a little annoying on the first night, but after that we didn't notice them. I was told that there was a rooster that woke up residents on the other side of the condo. Give me the trucks any day!

We spent most of our days in the pool. We only went to the beach once, and it was HOT. The sand has a muddy consistency, and we just chose to stay close to the pool.

We did go to Neo Fauna one day (the butterfly farm). Cab ride each way was $10, and entry fee was $15/adults - our kids were free. Our guide was nice, and seemed educated about the animals. Not a bad way to spend a few hours.

The last full day, we arranged for a van to take us and two other families to Manuel Antonio. We paid for a "guide" to show us the animals at the park, but he turned out to be a dud. The only benefit of getting a guide is that if the line is long, you get to go in first... Wear your suit into the park if you go. We mistakingly left ours in the van, and had to swim in our clothes. There are fresh water showers to rinse off with just steps up from the beach.

On our way back, we ate at a restaurant called El Avion in Quepos. I would highly recommend it!

Speaking of restaurants, Los Amigos in Jaco was pretty good. There is also a pizza place on the west side of the road between Jaco and Club del Sol - I can't recall the name, but it is an outdoor restaurant - that was really good.

We bought a lot of groceries at Mas x Menos. Cab rides home were around 1200-1500 colones (a little over $2 US). The most we paid was 1,800 colones, and that was when we called a cab to the hotel to take us in for dinner.

There are better deals to be found than what Expedia offers. We got into a discussion one night with a few other guests, and the rates paid ranged from $1,800 for a month, to $700/week for 2-1/2 weeks, to the $1,300 or so that we paid for one week. I didn't see these all in writing, but I did want to highlight that you can shop around, and try to find how these are being managed/rented. Contacting the office (Julietta) is probably the best bet for pricing on extended stays....

We booked Juan Carlos, the driver recommended by Club del Sol to take people to and from the airport, for the whole day when we went to Manuel Antonio. He was awesome. I think that the 10 passenger van cost us $210 for the day (we tipped up to $240).

The walk into town is about 15-20 minutes. It gets really hot in the middle of the day, so I would encourage you to go early, or to go late if you want to walk.

Credit cards are taken, with a photo ID. I was told that restaurants charged a surcharge for credit card use, but we always paid cash. Dollars work, too, just about everywhere.

We ate dinner at Club del Mar, Club del Sol's sister property on the beach, on the first night we were in Jaco. I would not recommend it. The food was overpriced for the quality that it was. Take a cab, and head into town!

There is a new highway (opened this year) between San Jose and Jaco. The drive is about 1.5 hours, versus the 2.5 hours that it took before the highway opened. For those brave enough, the drive looks manageable if you wanted to try it on your own. We chose for a shuttle (arranged elsewhere) to get us to and from the airport.

My wife and I have already discussed returning next year. We had an awesome time, and met some really great people. If you are looking for a party place, there are probably better ones closer to town. But for just about anyone else, this is a great place.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milford, Ct
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2010

The 3 of us stayed here this past July 2009 from Sat-Sat. The photos do not do this quaint hideout any justice. The rooms were large and furnishing newer. We had a 2 bedroom condo 30' from crytal clear. pool water. The condo comes with full kitchen, wireless internet, large living room and our own washer & dryer in a smaller room. The staffs (all of them) were extremely pleasant and always help. The location of the condo is approx 300 yards to the beach which has nice waves for surfing and a beautiful sunset every evening around 6pm. Costa Rica was an experience of a lifetime with Club Del Sol being our perfect home away from home. Tom (Milford, CT USA).

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Club del Sol

Also Known As:
Club Del Sol Hotel Jaco
Club Del Sol Hotel
Club Del Sol Costa Rica/Jaco
Address: 1 Madrigal Costanera Highway, Jaco 4023, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
Ranked #6 of 48 Specialty lodging in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Club del Sol 3.5*
Official Description (provided by the hotel):
Luxurious condominiums rest idyllically between a juncture of rain forest and Pacific Ocean, where sun and sunsets will warm every inch of you. ... more   less 
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