Called and was quoted a price of $79 for a two-bed room. Arrived and we were shown a windowless prison cell with 2 cots. They told us could upgrade to a 2 queen suite for an additional $56. Since my buddy recently had a titanium rod placed in his leg and we had lugged all of our luggage in, we reluctantly agreed. In the 5 minutes it took to show us the prison cells, two prostitutes had miraculously appeared and sat on a bench next to the reception desk. We were propositioned and declined. We were then shown the "suite" and were told it wouldn't be ready for a while because they had to put in the second queen bed. 1 hour later our "suite' was ready, with the second queen bed placed right in the kitchen. The hotel had 6 rooms, maybe less, occupied. There were 4 cars in the lot, and two may have been employees' cars. Monday was advertised as 70's Disco night, but obviously there were no guests to participate. "Stayin Alive" by gouging customers was the only disco going on. Next morning we went down for breakfast, and it was nice. Upon checkout, they informed us breakfast was not included and was an additional $40. I have stayed in 20 hotels in Costa Rica, from family run to the Wyndam, and breakfast is always included. I had dinner at the #1 rated Falls Restaurant in Manuel Antonio, and the bill was less than $40. The only saving grace to this disgrace was its location. Beachfront and secluded, right off the main strip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As hoteliers, we often recognize that consumers can and will write anything on this site, regardless of the effect. It also seems that having correct facts is not important. We would like to thank this reviewer for his post; however, we would like to address his subject raised. First, our hotel is located on the beach. Our 1-bedroom suites with balcony are oceanfront and we also have hotel rooms. Our rooms are not windowless prison cells as this reviewer claim. We do not have any cots in our hotel. We have normal beds with box springs. In the twelve years we have been involved there has not been a bench at the reception area as alleged.
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This reviewer upgraded to a One Bedroom suite with a Queen Bed but wanted 2 Queen beds instead; there was not enough room in the bedroom for another queen-sized bed so it had to be set up in the kitchen area that the reviewer approved.
Our prices do not include breakfast, unless one purchases the all-inclusive package. At breakfast, they were given a menu with prices. They ordered 3 breakfasts and freshly squeezed orange juice, their receipt before taxes and tip was 11,500 colonies or $23.00 US dollars, not $40.00 as alleged.
Each of our room types with pictures is on the Internet. This guest used the Internet to make his inquiry to book the hotel room and would have seen the rooms he booked.
A staff member from our Head Office in Toronto/Canada was at the hotel at the time they checked in and do not remember any ladies walking in off the street and propositioning them. Another made up story.
We always want our guests to have a great experience and for that reason we go out of our way to please our guests and to take care of any issues they may have, but when guests lie and make up stories in an attempt to get something for nothing, we cannot help them. This site calls it blackmail. This customer wanted us to apologize for charging them for a breakfast they ordered from a regularly priced menu that they enjoyed. We do not believe we should apologize for charging our regular prices for a breakfast and because of that, they are now posting a bad review.
We are sorry this reviewer did not enjoy his stay and hope to welcome him back someday in the future.
Copacabana Hotel and Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.