We arrived early for our reserved room and were greeted warmly by the manager and staff. Every employee that we met was friendly and made sure that we were made to feel comfortable. The two pools were always well maintained as was the hot tub. The grounds are kept very clean and well maintained. The room that we had (#209) was a good size with a queen bed. The mattress was not the most comfortable and the pillows were very old and thin. We were given new pillows but again they were not the most comfortable. The breakfast that was served as part of the room fee was better than expected. Fresh fruits and selections of eggs, pancakes and a fruit plate. Good coffee. I would highly reccommend this place for families as the palce is kid friendly. Right in the center of Jaco but well removed from the noise of the main street. Wi-Fi connection is available throughout the hotel although the signal does get very weak the farther you go from the reception area.