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“Do you remember Customer Service?” 5 of 5 stars
Review of Hotel Pochote Grande

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Hotel Pochote Grande
3.0 of 5 Hotel   |   Jaco, Costa Rica   |  
Hotel amenities
Ranked #27 of 42 hotels in Jaco
San Jose, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Do you remember Customer Service?”
5 of 5 stars Reviewed November 8, 2011

If you remember old fashioned customer service and yearn for genuine guest care, this is the place for you. I am not talking about the rehearsed training the majority of the staff gets at big name places; I am talking about truly caring for you but not being overwhelmed type place. Excellent food, I mean yummy good and good prices. Although we didn't get a chance to try it, other guests raved about the Bar-B-Q. At arrival, we were greeted and offered dinner. Manfred (the manager) recommended the fish -FRESH- we jumped at the opportunity and were presented with what I can described as the best fillet of fish I have ever tasted. Perfect seasoning, beautiful golden crust on the outside and buttery-melt on your mouth inside. Just superb. The French fries were identically good, golden brown and delicious. You can tell they change the fryer oil often. The veggies were wonderful, too. Jaco has many options for food, and we try some of them, but none of them compared to the great quality of the Pochote Grande kitchen.
The Hotel is quite charming. Rooms are basic but comfy; A/C works great, it has a couple of beds, small closet, small fridge, and 1 bathroom/shower. You didn't come to the beach to stay in the room, right? But don't get me wrong, they are clean and nice. They all have a patio or balcony, ask for the 2nd floor, they have a bit more privacy and they are a good place to hang out with your fav mag or book or some friends and a couple of cold ones. The staff keeps the rooms super clean. The grounds are awesome, very lush with vegetation and trees. Talking about the trees, the Pochote (700 yr old tree) is something to admire. Hotel is right on the beach on the quiet side of the town, we can hear the parties going on in the distance at night, but not loud enough to disturb the peacefulness of the place. Many families here, and some couples. The pool is large enough to allow some playing time, but small enough to be cozy and make new friends.
My son left his Teddy Bear behind. We just called Manfred; he found it and immediately sent it in a package via bus the next day. We picked it up at the bus stop in San Jose. We wanted to pay him for the cost and trouble but he just said that next time we come we can take care of it. When is the last time that happened to you? He bent over backwards to accommodate us and his easy going style made us feel at home and relaxed. Manfred, you betcha we will be coming here again and again, and we will be spreading the word around to everyone we know. My dad also loved the place and he belongs to AGECO, I am pretty sure he will be coming back and spreading the word as well.
We came with friends and we all think this is the perfect place for the family, or couples looking for some "me" time. Or maybe a group of old friends. In any case, if you're looking for something good, nice, and not expensive, this is the place for you.
So, if you were like me, reading all the reviews and making sense of it all, take it to heart, you will not be disappointed if you choose Pochote Grande. And if you surf like us, walk to gate and you're in the beach, a few more yards and you're in front of a peak that breaks both ways. What else can you ask for? Loved this place. Old charming customer service, clean and top notch food. You guys rock! Keep it up!

Room Tip: 2nd floor rooms have more privacy and you can't beat the balcony.
See more room tips
  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Eau Claire, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2011

Super clean rooms. North end of beach away from busy area. Beautiful plants, trees and flowers on grounds. Restaurant has good food and a great bartender. Not a large resort hotel and a nice mixture of people from all over stay there. Each room has a patio or a balcony/deck area. We could see the ocean from ours through the palms.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinian, Mariana Islands
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 10, 2011

We loved not being in the middle of Jaco and still had an ocean view from our room. The AC works well, the shower is relaxing and stays at a constant temperature, and the room was spotless. Very nice little place. Yay for German efficiency!! :)

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lunenburg, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 27, 2011

Average size rooms w table and fridge, luggage closet, pleasant balcony.
Hearty breakfasts in open air, clean pool, casual. Good security. Hotel is well maintained.
Beautiful location on a quiet section of beach, on north end of town. There is a feeling of seclusion here even though it's close to town. While sunsets are not viewable from the hotel, beautiful views by the water or just around the adjacent point of land. Walking distance into town (about 1/2 mile) by beach or by street, but more convenient by taxi or car, for nightlife & shops.
German is definitely spoken here! English and Spanish are also fine.
By the way, Pochote is the enormous tree in the middle of the property.
Definitely would stay here again.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, Costa Rica
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2011

Close to beach, rooms are nice but the owner is German and acted like he did not like Americans. he needs to be more friendly..

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prevost
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2011

We stayed two nights and we will stay more nights next time. They are located very close to the beach and they have the best location in Jaco for the beach sand quality and cleanliness.
The room was clean, we had two double beds, air conditioning, hot shower and the breakfast (not included) very good. A large pool was front of our room with an impressive garden and a 700 years old tree (pochote is the name of the tree).
If you come by car, there is a safety guard always on duty around the property.
We recommend this place for several days.

Daniel & Celine

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaves, Portugal
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2010

nice clean rooms, located on the beach, delicious food and beautiful flowers! just a bit far from the center (to walk with heavy rain;)

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Pochote Grande

Address: Jaco, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool
Hotel Style:
#16 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Pochote Grande 3*
Also Known As:
Pochote Grande Hotel
Hotel Pochote Grande Costa Rica/Jaco

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