The Cocal is actually a beautiful property with nice rooms and an amazing view right on the Pacific Ocean. I had an ocean front room which was amazing. Although the pool area is loud until about midnight if you are away from the pool that is not an issue really. What I found amazing was the lack of decent service and the total lack of any leadership at all. Even when I asked for a manager I was told there isn't one.
On our first day we got some food at the restaurant, which was very good, however they let the dirty dishes sit on the table outside for a full day even though several of the staff were standing nearby all day. Nobody had the initiative to clean. The staff arrived every day at 6am. I know what time they arrived because they would stand over at the restaurant area drinking coffee and talking loudly enough to wake us up every day.
On Thursday I was the only one at the bar in the casino. There was soccer on one TV and the PGA first round on another. The sound was on for soccer. I asked one of the 2 girls working there to pelase switch the sound to the golf. I was just told no. I asked to change the channel of the TV with sound to the golf and was again told no. Also, if I wanted t a Coke I was told to go outside to that bar for one.
When I went to the front desk to see if I could get my floor swept in the room they just handed me a broom. I swept the room however one of the 4 people standing there could have offered to clean. I was the guest after all.
There is absolutely no smoking anywhere on their property, even if I was the only one outside I couldn't have a cigar out there and was directed to a smoking area which was a small paved spot about 3 feet by 10 feet just off property. If you like to have a good cigar and watch the sunset I would recommend a different place to stay.
The food at the restaurant was excellent and the view breathtaking. Getting somebody to wait on you at the restaurant was the only challenge. Once again hard to understand since we were the only ones eating there at the time.
It was clear to see what impact the complete lack of leadership, training or accountability has on that operation. With just a little bit of friendly service this place would be a jewel of a location for vacation. As it is I will be more careful next time I go to find someplace that is not just cigar friendly but just plain friendly and polite. This is such a waste of a great hotel and location. A manager or leader who cared would make all the difference in the world here.
- Official Description (provided by the hotel):
- At Hotel Cocal and Casino, we know the importance of understanding the needs of our guests and we make every effort to insure your stay with us is a memorable one. ... more less
- Also Known As:
- Hotel Cocal And Casino
- Hotel Cocal Jaco
- Hotel El Cocal
- El Cocal Hotel
- Hotel Cocal & Casino Costa Rica/Jaco