“The Guantanomo Bay of Costa Rica... WORST HOTEL EVER!”
I am not sure where to begin with the Cocal beach resort, but let me first say this. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! Out of all of the hotels in over 30 countries I have been to, THIS IS THE WORST HOTEL IN THE WORLD. Management is unavailable at most times of the day. I believe the general managers name is Alan, I had asked to speak with him many times but whenever I ask for him he is out at lunch, running errands, taking his fourth day off of the week, etc. The staff told me the best way to reach him is by email. Yes, the general manager of the hotel is never around and if you want to speak with him, email him. Even better is the night manager who's name is carlos. Ive actually met him. You can spot him pretty easily, he is drunk most of the day drinking at the bar while flirting with the bartenders, smoking cigarettes on the beach, or hanging out in the casino. I asked to speak to him the first day I arrived because I had paid for two beach front rooms and I the rooms didn't have WIFI. I asked to be moved to another room that had WIFI and he told me that WIFI was only available around the pool and that NO room had WIFI access. I asked how is this possible and he yelled at me said he had other things to deal with and walked away. The front desk clerk apologized for his behavior and said this is how Carlos always acts. He went on to tell me that the American owner is always in the USA so management knows they can do whatever they want. That is the general theme of the resort, it's the inmates running the asylum, because there is no accountability. If you show up for the free breakfast you maybe waiting awhile, because nobody is watching the waiters to make sure the tables are being served. If you are at the bar trying to get a drink you also might wait half an hour because the night time manager is busy talking to the staff. Ive never been to an insane asylum or a prison, but I think that Cocal Resort provided me with a pretty good idea of what goes on in those types of places. Inmates running the asylum is a gross understatement for what goes on at this resort. The tour desk located in front of the resort is the one good thing about Cocal. They are a separate company and are really friendly and helpful for setting up tours and providing information about the area. I spoke with them about my problems at the resort and they said that many other guests had problems as well. I feel bad that they had to run a tour company at such a terrible resort. But that's what cocal is, the worst hotel/ in the world. I wouldn't recommend this resort to my worst enemy. On top of it all, I realized that the hotel charged my credit card for charges I did not authorize. DO NOT STAY HERE. You will regret it
Stay at another hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.