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“Nice weekend” 4 of 5 stars
Review of BEST WESTERN Jaco Beach All Inclusive Resort

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BEST WESTERN Jaco Beach All Inclusive Resort
4.0 of 5 Hotel   |   Pastor Diaz Ave, Jaco, Costa Rica   |  
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Ranked #24 of 44 Hotels in Jaco
San Pedro, Belize
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Nice weekend”
4 of 5 stars Reviewed 2 days ago NEW

I had a nice time at this hotel when it comes to a weekend getaway from the city. The rooms were great and service was great. The Building needs a bit of renovation but the swimming pool was great! Awesome view of the pacific ocean and wonderful grounds.
I recommend it for sure!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
    47
    105
    79
    48
    30
See reviews for
78
105
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great family resort with plenty of things to keep the kiddies busy. Good bar staff for the Adults and a great choice of foods everyday. Drinks where made very well and where very tasty. The property is very nice and they seem to work hard at it and it shows. The rooms are very modern clean and simple. Nice flat screen TVs and plenty of channels (most of them in spanish but a few in english) Check in and Check out was a little more efficient than a lot of places I've been too. Now I always like to point out a bad point and I've thought about it and I guess I would say the beach isn't the greatest, but thats not up to the resort.

Room Tip: if you like to sleep in, get a room NOT facing the Pool area. but then you're not looking at the...
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
69 reviews 69 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our stay at Best Western Jaco Beach was quite enjoyable. It's important to know that it is a family oriented hotel with comfortable amenities. The rooms are on the smaller side. are clean and basic. ***Bring your own soap, shampoo and conditioner as it is not supplied***. There is a safe ($3/per day) in each room. Food is fairly good and staff is excellent - very accommodating. Long walks along the open beach are beautiful.

  • Stayed January 2015
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago NEW

The Best Western, Jaco Beach is a nice, safe, 24/7 guard duty front and beach entrances. Say HI to Valdamer, a great guy and hotel ambassadore!! Check in lady was greart, did not gert her name. No construction going on excet a little maintenance, painting and tile work. I was Just there from Januiary 13 to the 19, 2015. yes there is music until 1:00 am, get over it, your on vacation!! Staff was very helpful. Food and dinning room staff were good. Those 3 local homemade salads every meal were my favorite. Mangos on EVERYTHING? Good thing i like them. My only complaint about the food was there was not any BACON served at breakfast. Ever. Bananas and bacon were served hot one night and it was excellent, so I know they have bacon available.
The room was new and pretty sterile. Bed was a little hard but I got used to it. My only complaint about the room, NO TISSUES! Come on how much does a box of kleenix cost? Oh and one more you should advertise that it is a totaly non smoking resort.

Over all good job, glad I could read threw those bad reviews.

Room Tip: away from the music and bar if you go to bed early
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  • Stayed January 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apopka, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

we are currently staying at this hotel. The hotel is okay, but the staff is arrogant, nasty and not at all interested in pleasing their customers! First, we understood that if we wanted to check in early there would be a $50.00 extra fee, but we did not realize that it did not include early checkin. It only included a mediocre lunch. We still had to wait until 3:00 p.m. to check in. Then today, I thought that one of our towels was stolen from the pool, so I went to the front desk to get another. The manager was nasty and basically said "tough luck", you owe us $40.00. You should be watching your things at all times. How can you swim and keep your eyes on their towels? He supposedly called his manager and she also said it was our fault. It is their policy to charge customers if something is stolen from THEIR hotel. They take NO responsibility for security.

My husband went back to the pool and there was a towel 4 chairs over from ours with nothing else on the chair. The manager said someone must have moved it. Who would move it from under our tote bag?

Another day a whole group was waiting to go to lunch (at least 40 people). Apparently lunch is not served until 12:15. Staff members kept walking by them. Apparently feeding their staff is more important than feeding their customers.

I would never advise anyone go go anywhere near this hotel. The staff has no concern for their customers -- their policies are much more important than their customer's satisfaction.

Stayed January 2015, traveled as a couple
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Herkimer, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Best Western in Jaco Beach is popular among the Costa Rican people. While there are a few Americans, Canadians and Europeans staying there, the majority are Costa Ricans. The food is typical of what is served in Costa Rican homes and there is a wide variety of choices at each meal. Service is great in the dining room, the bars, room cleaning, grounds keepers, and security. This is a very safe place to stay and it is right on the beach and a short walk to the village.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, 2 days ago
Dear David D, thank you so much for sharing such nice comments about your experience in our hotel.

We are delighted to learn that your stay with us was a complete success and that you were totally satisfied with everything we had to offer like our accommodations, our complete all inclusive services (especially our food and snacks) and the way our wonderful staff always go out of their way to make our guests feel comfortable and extra welcome.

Our very convenient location is also a great bonus because we are right infront of the beach with direct access and we are a very short walking distance from the town of Jacó.

It was a pleasure being at your service. We will all look forward to your next visit.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach
1 review
2 of 5 stars Reviewed 1 week ago

If you like volcanic sand, lots of noise, so so food, and being one of the only Americans go to this hotel. The saving grace was that the people who work at the hotel are really lovely. If you are a surfer, Costa RIca is for you. I am not surfer and will never return to this country.

  • Stayed January 2015, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, 2 days ago
Dear Lisa K, thank you for posting your comments, we really appreciate them because ithey serve us as feedback to see where can we improve on a daily basis for making our guests feel completely satisfied.

We are very sorry to learn that your stay with us was not to your expectations and not satisfactory enough. Our entire staff is always striving to make our guests feel comfortable and satisfied not only with our accommodations but with all the services we offer because we really want them to feel comfortable and have lots of fun. It is very rewarding to know that you as a guest really did appreciate everything our personnel do for our guests because for us, making our guests happy is not only a job but a true pleasure.

Thank you for staying with us. It was a pleasure having you here.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Luxury Hotel in Jaco
#15 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Jaco Beach All Inclusive Resort 4*
Number of rooms: 100
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Also Known As:
Best Western Jaco Beach Hotel Jaco
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica

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