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“Good location and value.” 4 of 5 stars
Review of BEST WESTERN Jaco Beach All Inclusive Resort

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BEST WESTERN Jaco Beach All Inclusive Resort
3.0 of 5 Resort   |   Pastor Diaz Ave, Jaco, Costa Rica   |  
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$69 (USD)
Ranked #23 of 39 hotels in Jaco
Live Oak
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good location and value.”
4 of 5 stars Reviewed 1 week ago

The hotel staff was friendly and helpful. The food was good with lots of variety. The food alone was a great value as I had 5 people to feed. The all inclusive also includes the bar. You can even book your tours and pay the airport tax at the hotel. One negative is that on at least 2 of the nights the music was too loud and could be heard in the room. The billiards table and the swimming pool was used a lot by my family. I also liked that someone was posted to watch both entrances ( beach and front of hotel). Overall every person working at the hotel was friendly and attentive.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, 1 week ago
Dear Rebecca M, we really appreciate your delightful review.

It makes us very proud to learn that you liked everything about our hotel, its great location (being right infront of the beach and only a couple of blocks from the town of Jacó, that you can even walk there), our very convenient services which only makes life easier for guests such as the airport tax payment, the booking of different tours, the free wifi ect, and our super friendly and helpful staff who are always willing to go the extra mile for our guests complete satisfaction. It is very nice to hear how much you liked our buffets and snacks, we are going to make sure that our Food and Beverage Staff learns about it because it is going to be a great source of motivation for them.

Remember that we are totally committed to make our guests feel happy and satisfied and that we really do thrive on that. It has been a pleasure being of your service, we will look forward to you and your family´s next visit.

Best regards.
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259 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 28, 2014 via mobile

This hotel awful. For the area, it is expensive, especially for the quality.

To begin, they CHARGE to use the room safe. Some story about the safes being contracted out. You can put your stuff in a safe deposit box at the desk, but who wants to go to the desk for access to your stuff especially when there is a safe in your room. We have stayed at 3 other hotels in Costa Rica and none of them charged to use your safe.

The room is dirty. The door knobs and plates are grimy, the floor along the walls are stained and dirty. No hand soap at the sink. The AC unit sounds like a truck idling in your room. So loud you can't hear the tv unless it is blasting.

The outside sign is not lit. Bad impression for customers. Shows lack of upkeep or care.

The dining room was bright and family friendly. Picked up the large pepper grinder next to the oil and vinegar salad pitchers. It was so dirty and sticky. So gross! Apparently it has never been wiped or cleaned. Why is it sticky, anyway!?!

We also checked in around 1:30. They weren't going to check us in until 3pm but made an "exception" without the wristband. Understandable but cheap.

The pool area is nice. The beach is pretty but very rocky. Can't walk without water shoes. Jaco beach has beautiful, walkable sand elsewhere. Just not at this specific spot.

Would not recommend.

Stayed February 2014, traveled as a couple
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Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, March 11, 2014
Dear Ricanfield7, our guests´ comments are very important for us because we use them as feedback to know of how they perceive our hotel, the staff and the services we provide. Sometimes the guests´ reviews also offer advise on how we can improve for their complete satisfaction so we really thank you for sharing them.

We are a hotel whose priority is the satisfaction of our guests, and we really do strive to make them feel happy about staying with us. Our staff always goes the extra mile to comply with every need and request our guests might have, and we also try to make them feel more than welcome by surrounding them with a warm and friendly atmosphere, so we are really sorry to learn that we were not up to your expectations and we would like to apologize for any inconvenience you might had experienced.

Our cleaning staff works very hard to make sure that our guests find everything in our hotel clean and spotless and this is the first time we have been told that a room or a an implement of the restaurant has not been up to our standards, so we really appreciate you telling us about and we will immediately share your review with our General Manager so she can see to it that these issues are promptly resolved so that they never happen again in the future.

We are a certified eco friendly hotel that is always looking for ways to protect the environment as much as possible so all the things we use at the hotel are biodegradable and environmentally friendly. We have a soap and shampoo dispenser in every room´s shower because that way, we are sure that our guests are going to use only what they need and there is not going to be any waste that will hurt the environment.

We are very pleased to inform you that the hotel is actually undergoing complete renovations, unfortunately, we are doing one part of its infrastructure first and then we will do the other part. We assure you that when the renovations and remodelations are done each and every room in the hotel are going to be more comfortable and are going to have the most modern furniture and electrical appliances available for the total convenience of our guests.

Once again, our most sincere thanks for sharing your comments and for staying with us. It was a pleasure being of your service.

Best regards.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 23, 2014

At first, I was apprehensive to stay at this hotel after reading the reviews about the monotony of the food options and the hotel conditions. But after staying at the Best Western in Jaco for six days, I have very few complaints. There is one restaurant that serves three meals per day, and there was variety in the food options. Everything was fresh and tasted great. There is also a bar down by the pool that serves snacks and other foods (burgers, hot dogs, nachos, etc.) throughout the day. Everyone is extremely friendly and hospitable. As for our room, perhaps it's because we were on the top floor (fifth floor), but our room was in excellent condition. None of the walls were peeling, and everything was in working order. Our room - like all rooms - had a balcony, and ours overlooked the pool and bar area as well as the ocean. It's true that if you are looking to go to sleep early, you might be disturbed by the evening events at the bar (karaoke was the only night where it was quite loud). Even then, it's quiet by 11 pm or midnight. The hotel is in a great location that is just a few minutes walking distance to the main town of Jaco. I would definitely stay here again and recommend it to family and friends.

Be advised that there is a $3 per night fee for using the safe in the room, and that you cannot check in or receive your all-inclusive wristbands until 3pm.

Room Tip: Rooms not facing pool are probably quieter at night; top floor rooms in excellent condition.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, March 4, 2014
Dear robz32x, that you for sharing such wonderful comments, we really appreciate them. It is very rewarding for us that your stay was not only comfortable but also very fun and that you found our location so convenient, being not only a couple of blocks from the town but also being right infront of the beach.

Each and every member of our staff wants our guests to feel more than welcome, they want them to be sure that they can always count on them for their convenience and well being, for helping them get all their needs and requests to make their stay with us a super comfortable hotel experience.

Our Food and Beverage Staff are very happy to learn of how much you liked the food and snacks of the hotel, they feel very proud because they are always looking for new dishes and recipes to try so our guests can always have new and exciting things and not get bored with the same food. We really do thrive on our guests´ happiness and satisfaction so we are thrilled to know that when you left our hotel you had a big smile on your face.

It was a pleasure having you stay with us, we will be expecting you back real soon.

Best regards.
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Sacramento, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2014

Spent 5 days and every single night the music was blasting from 10pm -1pm. I do not understand why the music has to be played so loud when there are only a few people in the bar area. This is not a nightclub its a hotel. I called the front desk to ask if they could lower the music and staff was not very friendly and nothing changed. So inconsiderate of their guests.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, February 21, 2014
Dear Cindy S, thank you so much for sharing your comments.

We take our guests´ comments very seriously since they help us see what really needs to be done to improve our services everyday to achieve their complete satisfaction. We take the comfort of our guests very seriously and any problems that we are made aware of are always dealt with as quickly as possible.

We are very sorry about how to volume of the music at the bar bothered you and we will share your comments with our General Manager to see if it would be possible to lower it down so this can be avoided in the future. We apologize about the shortcomings in the service you received from the front desk, you can rest assure that that issue will promptly be resolve so that it never happens again. It is very important for us to maintain the highests standards of service to all our guests so once again, we apologize for not providing you the satisfaction you expected. You can be sure that all your comments are going to be taken into account.

It was a pleasure having you stay with us.

Best regards.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2014 via mobile

Arrived at 2 and received a room but was told we couldn't get our wristbands till 3. Kind of silly in my mind. The room was a real joke. Plastic furniture in a hotel room, no fridge, bottle of water, etc. While showering it felt like the floor was going to collapse at any moment. AC is the loudest I have ever heard.

Pool: only one and unlike most pools you can't drink in this one. Snack bar sucked! I would like a lil more option. And where's the guacamole, salsa and chips?

Food: only one buffet. Gets boring fast when three times a day you're at the same place. Food itself was ok; it's an all-inclusive so what do you expect?

Cons: location, beach was clean, Iggy the iguana is pretty funny and there's beautiful parrots that have taken up residency.

No complaints about the staff. They're great.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, February 21, 2014
Dear HollyC_08, we really appreciate your comments since they help us see how our guests see our hotel and its services and what we can do to improve them.

We are very happy to learn how much you like Iggy and the parrots, how clean you found the beach and specially how much you liked our staff and the way they treated you. We want our guests to feel comfortable not only with the accommodations but also by providing them with all they need so their vacation can be a very fun and relaxing experience.

We will like to inform you that the hotel is actually undergoing major renovations to update its infrastructure so our guests can expect some big and beautiful changes, specially in the rooms and the area around the pool. We will definately take into account your comments regarding buffet and snacks and will gladly forward them to our Food and Beverages Staff so that we can continue improving our services until we achieve your expectations.

Thank you for staying with us, it was a pleasure to be of your service.

Best regards.
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Saint Thomas, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2014

Hey everyone, we just got back from a trip to Jaco and found our accommodations that were set up to be less than desirable. We decided to suck it up, walk down the street to this all inclusive little place and got a room. I love this place and would definately go back. The staff were wonderful, the rooms were great, clean, cute, only a double and a single bed tho which is odd, but we flipped to get the double, both were comfortable. Great balcony, pool was awesome. Two bars, beach and lobby, they dont open till 10 but stay open late, beach bar later. The food is great too, one restaurant but thats all you need. This place is right on the beach, beautiful sunsets, watching the surfers, great local. The cool thing about this place is its right in Jaco Beach. A booming little beach town, very safe, lots of canadians and americans young and old have come there and either never left or came back to retire. You can walk around and feel very safe here. If you go, there is a great little bar across the street Jaco Taco, amazing food, which you will find everywhere in Jaco. The food is healthy, fresh and awesome!

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, February 21, 2014
Dear Janis P, thank you for such a wonderful review. It makes us very proud that you called our hotel a jewel because that is how we try to make it in the eyes of our guests.
This is a hotel that thrives on our guests´ satisfaction, comfort and enjoyment, so it is only natural that our personnel will try to make them feel extra welcome and comply to meet their every need so we can be sure that they stay will be nothing less than perfect.

Our location is also very convenient because we are not only a few blocks away from the town but we are also right infront of the beach, so while you´re staying with us, you are going to have the beach right in your backyard. We are also very happy that you like our buffets so much, we will be more than happy to share this with our Food and Beverages Staff, I´m sure that they are going to be delighted.

Thank you so much for staying with us, it was a pleasure having you with us.

Best regards.
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Barrington, New Hampshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2014

We just got back from a week's vacation at the Best Western in Jaco Costa Rica. Stayed in room 216 (non-pool side which actually was nice and quiet).

Overall review is fair: Comfortable, clean, very polite staff, excellent service. Pool is very nice and the beach is your backyard. There is always someone there to guard and protect both the entrance and the area coming up from the beach. They are super nice to their customers. Most of the staff spoke English very well.
They did a great job with the meals, trying different variations of things each day. Anyone should be able to find something that they will like.
Very close walking distance into town (there's really only one main strip).

Suggestions for improvement that I did give them:
- Room needed a refrigerator.
- Complimentary bottled water.
- Pillows were too hard.
- No info packet in the room - there is nothing letting you know what time meals are served, how long the pool is open, what the wi-fi password is, what the hours of the bar are, taxi/shuttle info. You have to physically ask downstairs.
- No face/wash clothes
- No tissues
- No bar of soap (only hand gel in a dispenser)
- Showers were either 3rd degree burn or ice cold and the water pressure was so light that it took about 1/2 hour just to rinse the shampoo out of your head.

Other than those suggestions, the place was a good find for the price. Again the staff and service are the main reason for my positive review. Also, the resident Iguana was really cool. He likes to sun himself mid-morning on the patio by the pool!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, February 4, 2014
Dear Tebbett, thank you for writing such a thorough review.

We are delighted to learn how much you enjoyed stayin with us and how much you liked our location, the services we provide and the way our entire personnel treats our guests. The goal we have is to provide our guests with the best services available, and the most comfortable accommodations so they can enjoy themselves as much as they can and have all the fun they deserve.
We try to make each guest happy by tending to their every need, complying with them in the friendliest way so they can be sure that they can always trust us with their complete satisfaction and well being.

We are very sorry that we do not have any refrigerators in the rooms When our guests check in, we give them a small plastic folder which has the schedule of the pool, the schedules for the buffets and bar and the wi-fi password since we do not have an information packet in the room . We really do not know why you didn´t get it and we apologize for it.

We are very proud to be a very eco friendly hotel, we are even certified as a CST hotel ( the letters stand for Certificado de Sostenibilidad Turistica or Turistic Sustainability Certification) which means that we do and use everything biodegradable and eco friendly in the hotel, that is why we don´t have solid soaps, instead we have dispensers with biodegradable liquid soap, that way, our guests use what they need to and there is never any waste.

Thank you for the other suggestions, we will keep them in mind, we really appreciate them. It was a pleasure having you stay with us, thank you for choosing us.

Best regards.
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Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Also Known As:
Best Western Jaco Beach Hotel Jaco
Best Western Jaco
Best Western Jaco Beach
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica
Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Jaco
#12 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Jaco Beach All Inclusive Resort 3*
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