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“Stay as far from here as you can” 1 of 5 stars
Review of BEST WESTERN Jaco Beach All Inclusive Resort

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BEST WESTERN Jaco Beach All Inclusive Resort
3.5 of 5 Resort   |   Pastor Diaz Ave, Jaco, Costa Rica   |  
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25% off room rate
Ranked #23 of 43 Hotels in Jaco
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
“Stay as far from here as you can”
1 of 5 stars Reviewed August 29, 2013

This was the worst hotel or "resort" as they call it, that I have ever stayed at in my life. It is 99% locals which is fine, except that they are the rudest people you could ever meet. And they open their doors to day passes so they entire place fills up with families. The adult pool is over run with children and the locals look at us "Tourists" as though we should be somewhere else. The staff was no better. In fact at dinner, the waiters would ask every local if they wanted a drink or wine or whatever, and not once did they ask us in 5 days. The buffet is disgusting and we paid for an all inclusive yet ate our meals off the resort. 95% of the staff does not speak a word of English. The omelette stations chef only speaks Spanish, so we couldn't even order a fried egg because he looked at us in confusion like we were stupid. The bar is closed from 5-10 pm on busy nights yet they leave it open all night long when its slow. Their nightly "entertainment" consists of Spanish music videos and Spanish karaoke. There is NOTHING to do during the day. My husband was playing volleyball with some other tourists and he went to the bar to ask if anyone wanted to play, and all the locals laughed in his face. Like I said, rudest people you'll ever meet. It is dirty and old and their "under construction" signs is a joke. The maid stole my husbands Lulu lemon pants. She also took our tv remote the first day she cleaned and then magically it reappeared on the night table 2 days later. Maybe one of the locals didn't have a remote so she "borrowed" ours. I have never felt so unwelcome on vacation as I did at the Best Western. Thank God we had rented a gorgeous villa for the first 10 nights and then went to the Marriott for our last night because we couldn't stand to stay at this place a second longer. It is also the most unsafe place in Costa Rica and you don't want to take your chances. My husband and I were severely drugged, I was unconscious and my husband and an American tourist who we didn't know had to carry me back to the hotel. At the security gate at the front, they are supposed to check your bracelets and find out who you are before letting you in to the resort. Well two very large men carried an unconscious woman into the resort at 1am and the security just let them go right on through. No questions asked. The American man was not staying at this resort and thus did not have a bracelet. They didn't care. Those men could of been anyone. Once inside and upstairs we didn't have a room key so the American went to the front desk to get one, and they gave him one! He wasn't a guest of this hotel and they gave him a key to our room. I fell and cracked open my head and the staff did nothing to help us. My husband asked where the hospital was and they didn't help us. We spent the entire next day in our room, where I almost died, because the staff is negligent and useless. We ended up checking out 24 hours early and received no refund, no apology no nothing. Just a horrible experience on top of a horrible resort. Do your self a favour and never stay at this resort. At this point, I will never stay at a Best Western again.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, September 2, 2013
Dear Catherine T, we appreciate that you took the time to share your review. These reviews are very important to us since we use them as feedback to evaluate the hotel´s performance in both, accommodations and service so we can always continue improving.
We are very sorry about all the shortcomings that you experienced during your stay and we are going to give them a very thoroughly investigation because of their serious nature. We have to know exactly what happened, the dates of each event and the exact time. We are also going to need the names of both, you and your husband and the room number in which you stayed. We are going to send you a private message with our General Manager´s e-mail so you can send her your phone number and e-mail so she may reach you as soon as possible to start this investigation.
The personnel searched for the hotel´s reports regarding some of the experiences you had, but nobody found anything, and as I wrote to you before, we need to know exactly every single detail to start with the investigations. So we really need to communicate with you as soon as possible.
Once again, we are very sorry about the shortcomings you experienced. Thank you for staying with us.
Sincerely, Ana J.
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288 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 25, 2013

If you are looking for a place in Jaco that is a good value, this is it. There is really no reason to leave the property after you check in. There are enough activities an d things to do between meals that the days go by pretty fast. There also is enough space to relax and read or do nothing. The staff was quite helpful and friendly.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, August 28, 2013
Dear JohnV54, we appreciate that you took your time to post this review since your feedback is extremely important to us. We are delighted that you enjoyed your stay with us so much and that you found our staff so helpful and friendly.
We strive to provide all of our guests with the highest standards of accommodations and service, so it makes us very happy every time they leave our hotel feeling so satisfied and relaxed.
Once again, thank you for posting such a candid review and we hope that you visit us again soon.
Sincerely, Ana J.
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1 review
5 of 5 stars Reviewed August 15, 2013

This hotel is steps from the beach. Amazing food and great service. Hotel is very clean also. Would definitely recommend this hotel. Perfect for families and couples. Definitely surpassed my expectations.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, August 16, 2013
Dear Jes289, thank you for taking the time to write such a wonderful review. We are very happy to know that you found the services and accommodations we provide were beyond your expectations. It is our goal to provide all our costumers with the highest quality of service in order to make their stay an unforgettable experience.
It is very rewarding for our staff to know how all our efforts were appreciated and that we made a difference in making your stay with us the best.
Once again, thank you for staying with us and the entire team looks forward welcoming you back soon.
Sincerely, Ana J.
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Parkville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2013

I stayed at the Best Western Jaco Beach Resort, July 22-28. I always want to start with the positives, the negatives are too easy
Staff is friendly and helpful, and had a good sense of humor
Cleaning staff is always cleaning
The beach cannot get any closer to the resort-very convenient
Security is there on the premises, I felt safe, (important as I traveled alone)
As it relates to the food items, the fresh fruit and desserts were fab-u-lous
Room is comfortable, yes a bit dated
I loved the music, which was played throughout the day

Negatives
Not enough English speaking staff, considering that 40% of Costa Rica income comes from tourist. There should be at least one English speaking staff at front desk, the restaurant, the bar, security, housekeepers etc.
I was very disappointed with the minimal food choices. A very HIGH carb menu, lunch and dinner seems to consist of pasta and rice (of some sort) EVERY DAY! Not a huge selection of foods, and I was fearful of eating the "so called" meat. It all appeared to look the same whether it was chicken, pork fish etc.
There is no Gym or Golf course as posted on website.
No beach umbrellas (at least I didn't see any, and was there 1 week)
The beach, although beautiful its none like I've ever seen. It's not clean, I saw old furniture on the beach. It's full of pebbles, so it hard to walk on parts of the beach without sandles, or other type of shoe. no white sand, it's brown). Interestingly enough (outside of surfers) you don't see that many people on the beach. Not sure why, unless their reasons for not being out there are similar to mine. Anyway, that's all for now. My overall satisfaction is three stars.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, July 30, 2013
Dear sharonorPenny, we really appreciate that you took your time to write this review about your stay with us. We take the comments from our guests very seriously because it is from their feedback where we evaluate our performance in providing them with the highest quality of service.
We are very happy that you found our accommodations and facilities of your liking. It also makes us feel very proud when guests such as yourself, appreciate the work and services that our staff provides.
We are very sorry that our lunch and dinner menus were not up to your expectations. Your comments have already been shared with our brand standard team and they will promptly get to work on that.
Regarding the beach, it is cleaned every single morning. What happens is, that since here in Costa Rica this is the rainy season, and eventhough the debris is cleaned every day, in the afternoon, when it rains, more debris is washed ashore from the ocean.
We take the comfort and satisfaction of our guests very seriously, and any problems we are made aware of are always dealt with as soon as possible.
Thank you for choosing us and we hope that you visit us again soon.
Yours Truly, Ana J.
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Ossining, New York, United States
1 review
3 of 5 stars Reviewed July 25, 2013

Our two adjoining rooms were nice. The maid kept them very clean. Would have liked tissues and other usual supplies in the bathroom. The food in the buffet restaurant was mediocre. Was surprised the fruit and dessert quality was poor. The policy of making reservations at the restaurant only from 7-9 in the morning did not make sense. Some days we remembered this after 9 and were not able to make a reservation. The times we did get to eat there we enjoyed it, but noticed very few tables were in use. If we had known the buffet food was not that good, we wouldn't have paid for it for our entire stay. We did like that the resort was a short walking distance from the downtown area.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, July 29, 2013
Dear Samuel B, we really appreciate your comments, thank you for sharing them. It is a pleasure to know that you enjoyed your stay with us and that you found your accommodations comfortable: also that you did really appreciate our staffs´efforts in providing you the the best experience possible.
We are very sorry that you found that the quality of our buffets did not meet your expectations. Since our goal is to provide our guests with the best experience possible, we will gladly forward your review to our Food and Beverages Staff so they can take it into account in order to improve the quality of service to achieve our guests´ expectations.
Thank you for choosing us and we hope that you stay with us the next time you visit Costa Rica.
Yours Truly, Ana J.
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Boca Raton, Florida
2 reviews
4 of 5 stars Reviewed July 24, 2013

me and my boyfriend just got back from our vacation to costa on saturday we stayed for 11 days 10 nights at the best western jaco beach, overall it was a pretty nice stay but with some failures.

FOOD- okay the breakfast now this is the biggest meal i usually eat so those of you who have a big appetite in the morning they have a pretty good selection what i was surprised about was that they had pancakes every morning which i had to eat everyday they had some weird things like they had beans and rice for the am/lunch/pm but i guess that costa rican style. Now lunch and dinner were pretty much the same thing just a few changes were made but still a pretty good selection but if your a picky eater beware.

HOTEL APPEARANCE- the hotel is pretty dated, they do need to update the place a little bit especially the ROOMS. For the price you pay it isnt that bad but they need an update no matter what... first of all there is tile floor in the whole room and its a beach hotel so i understand its easier for them to clean but its way to slippery and that could be dangerous for kids or older people, and i mean everything in the room is old nothing looks "new" in them but like i said for the price its decent. The hotel itself seems to have a little updating into it but can still use a scrub down on the walls.

POOL- now the pool was probably the worst part, we stayed for 11 days and only like 2 out of the 10 was there pool chairs available its pretty limited and most people just lay there towels down on the chairs while there in the pool for hours..its also FULL of kids...were in our early 20s and to us it just seemed gross. We did see them clean the pool every morning though so at least that kept us from thinking it was trashed and dirty everyday.

EMPLOYEES- were awesome... the front desk people were helpful and solved our problems if we had any or answered our questions when we needed help or advice. The restaurant staff were also nice theres always one cook cooking either your eggs in the morning or your beat in the afternoon and night they did an excellent job. The bar staff were hilarious they were very friendly and we liked hanging out there. KEEP IN MIND me and my bf are ONLY english speakers... thats the only downfall i have about the employees, although they were helpful and friendly we probably only found about 3 that could understand and speak somewhat english back and 1 young employee that could understand and speak english pretty well, now i know im in costa rica but i mean they should have more employees that speak english WELL ENOUGH to make the americans feel welcomed and not awkward.

So overall the hotel was decent enough for me and my bf's liking. We had a blast and enjoyed are stay in costa rica and at the best western.



some tips for best western jaco beach:
On your property you have a huge lot that you don't use for anything and connected to that is a little volleyball court that i didn't see one person use while we stayed the 11 days. about my comment about the pool situation i think it might be a good idea for you to consider building an "ADULT ONLY" pool for people 18+. That would give the adult guests more relaxation without having the kids around.

Room Tip: Higher the floor better the view Get a room away from the beach bar the music at night might bother...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, July 28, 2013
Dear Morganfl, thank you for posting your review on Tripadvisor.com. It is our endeavor to provide our guests with the highest quality of services and accommodations and the best way to achieve this is to learn from their reviews what they really want and expect.
We are very glad that you enjoyed your stay with us so much; we are happy to inform you that hotel is currently undergoing some major renovations which will give the building and rooms a modern make-over. Also all the rooms´ appliances and furniture are going to be change when the renovations are completed.
Here in Costa Rica, is a costum to eat gallo pinto (rice mixed with beans) everyday for breakfast, so our national guests staying with us expect us to serve it daily. For guests who are not use to or don´t like the gallo pinto, we offer an assortment of dishes to choose from such as hash browns, different types of breakfast sausages, bacon, eggs prepared the way that you choose, pancakes, french toasts, ect. We also offer different kinds of seasonal fruits, assorted cereals, yogurts, cheeses, cold cuts, different kinds of breads and muffins, toasts, ect.
We kindly inform you that the pool is cleaned every morning each day of the week, so you can be sure that it is always clean. The reason there were so many children during your stay is that you came during the country´s schools half year vacation and most families take their children to the beach.
It is a great source of motivation for all the staff when guests leave feeling so satisfied with the services that we provide. We are very happy that our efforts were appreciated.
You can be sure that your comments are very valuable to us and that they are going to be taken into consideration since we are always working to excel in every service that we provide.
Thank you for staying with us and the entire team looks forward to welcoming you back.
Sincerely, Ana J.
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Jaco, Costa Rica
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

The Best Western was a surprisingly good value. We really enjoyed our stay. The service was great and the rooms were basic but VERY clean. The food was also very impressive for an all inclusive buffet. The only downside was if you're not traveling with kids it may not be the right place for you. The pool is overrun with family's with kids so just beware.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review, July 17, 2013
Dear Tspivey85, we appreciate your comments and are very happy that you enjoyed our services and accommodations so much.
It is our goal to provide all our guests with everything they expect from our hotel and staff. We are also very glad that you found our all inclusive buffet of your liking since we strive in catering dishes to all tastes available.
Thank you for staying with us and the entire team looks forward to welcoming you back.
Yours Truly, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Jaco
#14 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Jaco Beach All Inclusive Resort 3.5*
Number of rooms: 100
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Also Known As:
Best Western Jaco Beach Hotel Jaco
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica

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