When we first arrived I was pretty disappointed. I began thinking we would be booking somewhere for part of our stay, but the hotel grew on me. The staff is excellent. Hardworking, friendly, and helpful. I bumped into the manager and told him our bed was very uncomfortable. Unfortunately, his response was to agree and we all had a great laugh. They are all like that. He said maybe he can do something. I believe they replaced the bed with another one, but we're not sure.
Beach is nice. Strong waves, not a lot of people. It's not white sand, but that doesn't matter much. It would have been nice if they have put some umbrellas out for shade.
Food was decent. Much better than anything I've had in multiple trips to Cuba. When all else fails at lunch, they have hotdogs, burgers, fries, nachos, and wings by the pool bar. I never felt like food and drinks where unavailable.
Location is good. A short walk into the busy part of the strip, but far enough where you don't have excess noise.
The staff really was excellent, but with the beds the way they were, I would not stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your message zjc2000! It is always good to hear that guests feel welcomed at our hotel. This motivates us and pushes us to do better everyday.
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We are happy to tell you that we've recently bought new beach umbrellas which are located in front of the beach. They are inside the hotel grounds given that the local government doesn't allow us to place any furniture on the actual beach. Yet, from where they are you can get good shade, ocean breeze, and drinks from the bar to stay hydrated.
About our beds, we truly appreciate the comment. We'll make sure to evaluate the investment during our next budget season.
We hope that you enjoyed the rest of your trip in Costa Rica. Thanks again for choosing to stay at the Best Western Jacó Beach All Inclusive Resort and for sending us your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.