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Best Western Jaco Beach Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 44 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
17
3.0 of 5 stars
10
2.0 of 5 stars
8
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#27 of 42 hotels in Jaco
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 100
  • Address: Pastor Diaz Ave Jaco Costa Rica
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Self-contained Resort located on scenic beach fringed with palm trees. This description is based on information provided by the hotel.
Fitness Center Free Parking Restaurant Room Service Swimming Pool
Check Rates: $130 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Jaco Beach Resort

( 5-9 of 44 )
“Ignore the other reviews, this place is OK”

Best Western Jaco Beach Resort

Apr 24, 2008
0/1 found this review helpful

Lets call a spade a spade. This is an average 3 star hotel. If you're used to staying in 4/5 star hotels this will not seem very nice, well duh ! it doesn't claim to be. If you are however looking for a cheap decent hotel, then this is just the ticket.

I found my room to be perfectly adequate. A decent size and always clean. TV has all the american networks and a few movie channels. Bathroom is ok.

Service is on Tica time. Nothing is done in a hurry, but that is the case everywhere, so just reset your expectations. I would say the food is a little poor, limited choice and if you are on the all inclusive paln you'll get fairly sick of it pretty quickly.

The pool area is fine, decent size and lots of chairs. Though limited shade and the water isn't really cold enough to be considered refreshing. The beach has some of the most amazing sunsets you will see, the sun sets just in front of the headland and is spectacular. There is shade available on the beach but the sand is a dirty brown and the ocean isn't really for swimming.

The town itself is pretty grotty, it's interesting to me that there seems to be lots of new development planned. I'm really not sure why, though I understand this is one off the hotspots for Costa tourism and for other local countries too. (On that point I would guess 70+ percent of the guests at the hotel are Spanish speakers) To continue on with the town, if you don't surf then there is not a lot of reason to stay here. Sure there are lots of attractions close by, but I imagine there are better places to stay in Costa Rica.

In other reviews I've read a lot of nonsense about the town not being safe. I have to disagree with all that. I felt perfectly safe walking around at night. As a gringo ,will you be offered drugs every 20 paces ?, yes, but you can just ignore them, the people never press you. Are there lots of prostitutes in town ?, yes, but again they won't hassle you (and btw the hotel has signs saying it's a family hotel and their presence won't be tolerated, and i saw that enforced a couple of times). Keep your eyes open, use the hotel safe for peace of mind, and keep your wits about you and you'll be fine.

  • This TripAdvisor Member:
    • Liked — Good value for money
    • Disliked — Lack of shade at the pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCmid30s's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: December 10, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Older travelers, Families with young children
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best Western Jaco Beach- OK”

Best Western Jaco Beach Resort

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3 of 5 stars
Thunder Bay, Ontario
Apr 7, 2008

BEST WESTERN JACO BEACH RESORT
Stayed before in Mexico, Cuba, and Dominican Republic.
I'll start by saying that if you're used to 4/5* resorts in the above, you will be surprised. BW Jaco is an okay place to stay. I'll make sure to say that my trip was really good, but the hotel needs improvements. I stayed all inclusive.

SERVICE: Excellent, friendly, quick, and efficient. The front desk staff is very knowledgable, and it is easy to communicate with them. Staff in the restaurants and bars are also wonderful. Overall, I can't say anything bad about the service.

RESTAURANTS: The food was good. Breakfasts, lunch, and dinner were great. The variety is lacking after about 3/4 days, but the food is edible and in most cases tasty. You will be very sick of chicken and rice by the end of your stay. There is only one restaurant and it is always a buffet, a small snack bar exists by the beach, but it is not very good. I missed the usual variety of restaurants because it gets very boring after a while. There is also no bar in the main buffet, there is wine available, it is good.

BARS: The beach bar is awesome, there is a good variety and service is quick. Try the Guaro Sour. There is a little bar in the lobby with your basic pina coladas and strawberry daiquiris.

GROUNDS: Beautiful, they were very well kept and pretty.

POOL: Not cold enough, small, and the weather in March is +35- +38. Plenty of lounge chairs.

BEACH: Dark brown sand. Not very pleasing to the eye. If you're used to white sand and turquoise water, you will be dissappointed. I knew this before I went, I would imagine most people do. The waves are fun to play in, don't go past thigh deep. Plenty of shade, lots of umbrellas. I saw two prostitutes being sold to old American men. I just wouldn't bring my kids to Jaco, and it's nothing like Punta Cana, for example.

ROOMS: Pretty disgusting. So old, the whole hotel is old, but it shows in the rooms the most. Floors are cracking all over the place, lots of rust, mold under the sink. etc. I was unimpressed, but it is a 3*. TV is all in Spanish, one channel in English sometimes. The resort caters to locals a lot.

ENTERTAINMENT: Non-existent. I really missed the shows at night, nothing was going on after dinner. I went to town once to the Toucan Jam. It is run by two guys from Canada. Did not feel safe in town at night, so I had some early nights. You will get offered crack and other various stuff outside of the seedy bars. Make your own decisions, but I would not recommend Jaco at night.

SAFETY: Never carry lots of money, watch your stuff on the beach, use your safe, don't carry a purse, don't go anywhere with locals, don't use the prostitutes please, you may have the illusion of safety, but you really aren't safe.

TOURS: The highlight for me! Went to Manuel Antonio, Monteverde Rainforest, and Tortuga Island. All excellent, booked through Nolitours. Great guides, very knowledgable. You go to Costa Rica to see stuff, not to lay on the beach, if you are interested in a relaxing holiday don't go to Costa Rica. Tours all leave at 7am. Lots of beautiful stuff to see. Bus rides made me feel sick.

SHOPPING: No shortage in Jaco and on tours. It's expensive and they aren't as open to bardering, like Mexico for example.

CONCLUSION: Would I stay in Jaco again...no. The area just wasn't up to my standards, and neither was the resort. My trip was awesome, but I like luxury, if you're like me, stay in a more upscale area of Costa Rica. Costa Rica is gorgeous, and the people are really friendly, but I don't think I would return to the country, as I have seen what I wanted to see. They are building many high rises on Jaco Beach...unfortunate. If you're already booked at BW Jaco, just relax, you will have a great time, just keep in mind that it is 3* and you will be OK. If you're not booked yet, shop around, though the BW Jaco is cheap. Enjoy Costa Rica, and don't sweat the small stuff. I don't want to give Costa Rica any kind of bad name, because it was an awesome trip!

  • This TripAdvisor Member:
    • Liked — Sun, Weather
    • Disliked — Rooms, lack of food variety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThunderBayReviewer's Summary
Date of Stay: March 2008
Traveled with: Large group or tour
Visit was for: Hobbies / interest / culture
Age group: 18-24
Member since: August 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Do Not Go To Jaco”

Best Western Jaco Beach Resort

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1 of 5 stars
California
Mar 31, 2008
1/1 found this review helpful

Writing to recommend that you NOT travel here. Jaco, Costa Rica is a [--] hole. This place is so unbelievably hot - It is 95 degrees and 100 percent humidity. Got heatstroke yesterday and AC is broken (staying at the Best Western which is not worth it at all even though paid a very reasonable $80 a night - would not do it again). Hotel is like a cave, literally. The room is so dark and small and the bathrooms are dingy, dirty and worn. There are not enough hangers or space for clothes, though you should bring as little in the way of clothing as possible, the ice machine has been broken for four days, there is no refrigerator and the beds are horrible to sleep on. The sheets are so old they are see through and they don't look like they are regularly laundered. I have been dripping wet 100 percent of the time because of the heat here. Jaco is infested with drugs, prostitutes and thieves and its not safe to go out at night but it is so hot during the day that the only refuge available is in the [--]hotel room. But at least the wireless internet is working so the word can be spread. Oh and also, the pool is 85 degrees warm - like bath water and almost always FILLED with people. The pool also closes at 7pm so just when the temperature becomes somewhat bearable - you can no longer swim. Sitting by the beach is not an option either - it is too hot, there are no umbrellas to sit under nor shade trees and the ocean is also incredibly warm - not refreshing at all, more like taking a bath. But there are bigger issues with the beaches here. They are filthy and warnings are issued daily about the ocean being super dangerous to be in because of wicked rip tides. The tap water in the hotel doesn't get very cold nor does it get very hot. But while you shower it fluctuates like crazy. We had to take ice baths to get our core temperature down. And then the ice machine broke. Also the food is inedible in Jaco - absolutely terrible and the price of it is outrageous. The only exception is the hotel buffet breakfast. That is quite reasonable. Broke down finally to eat at Pizza Hut and the bill was $75 USA dollars for four people - no beers or cocktails, just sodas. Have never had such a horrible holiday. Since there is no way demand money and time back, a warning to others will have to suffice. It is so so so so hot here. Even wearing practically nothing and it is unbearably hot. One cannot believe how hot it is here, and it is not beautiful at all. It is just hot, dirty, poor and gross (was there a mention that it is unbearably hot?). This is probably not how the whole country is. Certainly this is like coming to some crappy rundown small town of California and having that be the California experience - but goodness people - do your homework before wasting away your precious holiday time and money. This place is a total joke - perhaps it is, perhaps it is an episode of candid camera and someone is going to pop out and tell us to smile, but I don't think so...speaking of cameras....DO NOT forget your camera if you decide to come here - and the ONLY place within 50 miles that sells cameras is ridiculously overpriced. 600 american dollars for a crap digital camera from fuji - yea, that is another thing, everything here is WAY overpriced. Beers are a minimum $2 each (for a can), the water (even bottled) has chlorine in it and is super expensive. Had a suitcase of food and water from our home country that has totally saved everyone from jumping off the hotel roof. A small can of bug spray is $10 and it doesn't work well - got bit up by mosquitoes - which are vicious here - bring excellent repellent and some itch spray for when it doesn't work. The cocktails they make at the bars here in Jaco and at the Best Western are terrible, the liquor is WAY overpriced and really crap quality. Even the trinkets they sell on the streets are right up there with the same price as the USA and the majority of the trinkets are worthless crap. The Best Western gift shop is total rip off - if you want to buy the crap trinkets then walk down the high street about half a mile and pay half the price for the same exact stuff.

If you must come here, though the highest recommendation here is to not, then you must at least follow this advice: If you are an AVID surfer and care only about catching the next wave, you will have a good time here so feel free to disregard my advice. If not, plan excursions everyday to get out of Jaco. Go on the tours, bite the bullet and spend the cash. Go on the canopy tour, go to Arenal Volcano (even though it is almost six hours each way - spend the night there and have a good time), go on the Crocodile tour, do a nature walk and stay at either the Marriot or Villa Caletas which are not right in Jaco but a quick cab ride away. You will not miss out on anything staying at these places because as mentioned before, Jaco is a filthy, hot town with not much to do other than sweat, get sunburned and spend tons of money on crap. While in Jaco, eat at Jaco Taco, go out at the Monkey Bar and beware of theives, prostitutes and drug dealers. Do not walk on the beach at night. Do not go to the Beetle Bar. Do not take drinks from anyone. Watch the bartender pour your drink and do not leave it anywhere. If for some reason you decide to use the services of a prostitute - beware they will drug you and take everything. Do not chat it up with anyone and have them lead you around a dark corner or ally - they will rob you or worse. Do not leave your belongings in your car EVER - they will get stolen! Do not keep a lot of cash on you or lots of credit cards, keep most everything hidden in your room. Take just one card and a small amount of cash with you when you go out in Jaco. Do not walk down side streets at night alone. Do get a massage or two at the Serenity Day Spa on the high street of Jaco (the one and only street with shops and restaurants). It is expensive though - plan to spend about $100 on a massage for 80 minutes but you won't regret it. Do bring (from your home country) a camera, batteries, sunscreen, bug spray, your own favourite foods and an adventurous spirit. This is going to be a very expensive holiday - but if you do not follow this advice it will be a waste of money. If you must come here to this god forsaken place, follow this advice and you may salvage some of your precious holiday time and money. (Written in Jaco during the "high season" - late March).

  • This TripAdvisor Member:
    • Liked — internet access
    • Disliked — everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peacewalker's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: March 31, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“would not recomend”

Best Western Jaco Beach Resort

Save Review
2 of 5 stars
Hampton, NH
Mar 29, 2008

When I was looking for a hotel in Jaco this did seem to be the only one on the beach which is why we picked it. We were not expecting much due to other reviews and it was pretty much what we expected. It is a very tired property on a black sand beach in a seedy town. There are so many other beautiful places in Costa Rica - Jaco was at the bottom of my list. The staff does try hard and the breakfast was nice. There is little or no shade at the pool area and very few umbrellas on the beach.
There was free internet access. Unfortunatley it seems like Jaco will be a very high rise beach area very soon - I am not sure why they think it is attractive but it is too bad they are not in keeping with the beauty of the area but trying to make everything look like Miami Beach. I would not recommend this hotel or this area. Any questions I would be happy to answer them

  • This TripAdvisor Member:
    • Liked — nothing
    • Disliked — pretty much everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flycatcher06's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: February 04, 2004
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Just OK”

Best Western Jaco Beach Resort

Mar 16, 2008

My friend swapped RCI timeshare points for the room so the price was right, $400 for 7 nights ( I paid his maintenance fee) the hotel is getting long in the tooth (old) but they keep it clean and the grounds are well maintained. Security is very good. I witnessed them "escort " a shady looking dude off the property early one morning. I was glad they were there, the guy was coming down the stairs just behind me.
The food is very good and the staff is excellent. I heard they are going to tear it down and build a tower hotel on the site. In a few years this entire beach will be towers.
It's a good value, do not expect the Ritz. Enjoy it while you can.

  • This TripAdvisor Member:
    • Liked — excellant staff
    • Disliked — hotel is getting old
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmedster's Summary
Date of Stay: March 2008
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: August 30, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Best Western Jaco Beach Resort

( 5-9 of 44 )
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Best Western Jaco Beach Resort Also Known As

Address: Pastor Diaz Ave, Jaco, Costa Rica