We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasantly surprised” 3 of 5 stars
Review of BEST WESTERN Jaco Beach All Inclusive Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added BEST WESTERN Jaco Beach All Inclusive Resort to your Saves list
BEST WESTERN Jaco Beach All Inclusive Resort
4.0 of 5 Hotel   |   Pastor Diaz Ave, Jaco, Costa Rica   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Announcement
All Inclusive Resort
Ranked #25 of 44 Hotels in Jaco
Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Pleasantly surprised”
3 of 5 stars Reviewed January 11, 2013

I had low expectations for both the town of Jaco and this hotel given the other reviews I read. It turned out the town wasn't that bad.... But it was too hot to really spend anytime exploring,,,, so we spent all our time at the hotel... I would give this place a solid 3 stars... My kids loved it, there was lots of tico families with kids of all ages for my kids to play with. The pools were clean, and the food was good.....

Why only a 3 star? The room was adequate but nothing special, the music was too loud and went on to about 1am... (bring ear plugs). Keep your expectations at about a 3 star hotel level and you should have a good experience...

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

328 reviews from our community

Traveler rating
    49
    114
    86
    49
    30
See reviews for
84
114
19
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Lafayette, Indiana, United States
Contributor
17 reviews 17 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 15, 2012

in the lack of customer service from Jaco Beach Hotel. Apparently somewhere in between the time we booked this vacation and before actually arriving the hotel had become an all inclusive. We were asked if we wanted the all inclusive pkg for $70 per night pp and we said no. No problem until we wanted to get a drink at the bar after traveling for 15 hrs and were told we would not be able to purchase even a bottle of water on the property since we were not all inclusive. Anytime we wanted a drink we had to leave the property. I found this to be insane and the worst way to treat guests at your hotel... Luckily there are plenty of restaurants and bars within walking distance because we had to go to a grocery store that night to get food and drinks to keep in our room. When we wanted to go to the beach, we put our drinks and ice in a trash bag from the room and hauled them to the beach. And don't expect anyone to help you with your beach chair, I was told I could clean my own chair after a night of rain and wet sand all over the chairs.

Room Tip: We had two hotel rooms that joined with a small kitchen in one of them. Each bedroom had two beds...
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 27, 2012

by the name of this hotel, and what I had seen in the past, I expected much more from the hotel, and I mean everything, the bedrooms, bathrooms, food and the services, which was not so bad, but I expected more.

i don't think I am going back there

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 22, 2012

We arrived after a 3 hour flight and a 2 hour drive at the resort only to be told we had to wait over an hour to check in and that it would cost us an additional $25 each to eat and drink prior to checking in. This was book as an all inclusive and was to a certain extent where food and alcohol was concerned, no activities during the week, no pool bar :-(, beach wasn't exactly what we were expecting. I would not recommend this resort for anyone and will also be letting Cheap Caribbean know what we experienced since that is where we booked our trip from.

Room Tip: Don't bother staying here..find another resort.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Viejo de Sarapiqui, Costa Rica
1 review
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 20, 2012

the hotel is ok, but no many activities to do, difficulties at lunch, was very slow, we lost 35 minutes waiting, and the food was cold, The play area has insufficient space, bartenders and staff are very good, they always immediately attended and facilitated our requirements. We are group of 75 people, and this review is just my opinion and not that of all

Room Tip: room facing the sea
See more room tips
  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 27, 2012

We stayed for a few days for surfing and other activities in the area. The rooms were large and although showing their age there was plenty of space. Bathrooms were good as were the showers (we had a double). My main complaint is the kitchen area. We stay in timeshares because we like to make breakfast from local fruits, bread and cheese. The "kitchen" had no work space. I could not cut fruit and have any dish for placement in this miniscule area. If a property is a timeshare, it must have some prep space! As I recall only a toaster and coffeepot, no other cooking equipment. Probably a microwave in the unit. The pool was very nice and the beach was likewise. Location was good although at the very end of the main drag. The night deskperson was very helpful also.

Room Tip: Rooms face either the garden or the beach.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 13, 2012 via mobile

While in costa rica, we stayed at 4 hotels and this was by far the worst. The outside is quite nice, good pool, nice outdoor restaurant, and direct beach access. The problem with this hotel is the rooms, which is the most important part. The rooms are tiny, lack any sort of comfort, and smell horribly. The king size bed was a queen and a twin with was odd, but the smell is what made us leave after one night. In the bathroom, you could see the mold in the grout. This is not because it's on the beach. We stayed at a different hotel, and it was great. Do not stay here.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Jaco Beach All Inclusive Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#6 Luxury Hotel in Jaco
#16 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Jaco Beach All Inclusive Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Cheap Tickets, Orbitz, Caribbean Online Mgt Corp., Hotels.com, Priceline, Odigeo and Tingo so you can book your BEST WESTERN Jaco Beach All Inclusive Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Jaco Beach Hotel Jaco
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica

Owners: What's your side of the story?

If you own or manage BEST WESTERN Jaco Beach All Inclusive Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.