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“Disappointed” 2 of 5 stars
Review of BEST WESTERN Jaco Beach All Inclusive Resort

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BEST WESTERN Jaco Beach All Inclusive Resort
3.0 of 5 Resort   |   Pastor Diaz Ave, Jaco, Costa Rica   |  
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$69 (USD)
Ranked #23 of 39 hotels in Jaco
Lafayette, Indiana, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Disappointed”
2 of 5 stars Reviewed December 15, 2012

in the lack of customer service from Jaco Beach Hotel. Apparently somewhere in between the time we booked this vacation and before actually arriving the hotel had become an all inclusive. We were asked if we wanted the all inclusive pkg for $70 per night pp and we said no. No problem until we wanted to get a drink at the bar after traveling for 15 hrs and were told we would not be able to purchase even a bottle of water on the property since we were not all inclusive. Anytime we wanted a drink we had to leave the property. I found this to be insane and the worst way to treat guests at your hotel... Luckily there are plenty of restaurants and bars within walking distance because we had to go to a grocery store that night to get food and drinks to keep in our room. When we wanted to go to the beach, we put our drinks and ice in a trash bag from the room and hauled them to the beach. And don't expect anyone to help you with your beach chair, I was told I could clean my own chair after a night of rain and wet sand all over the chairs.

Room Tip: We had two hotel rooms that joined with a small kitchen in one of them. Each bedroom had two beds...
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Costa Rica
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 27, 2012

by the name of this hotel, and what I had seen in the past, I expected much more from the hotel, and I mean everything, the bedrooms, bathrooms, food and the services, which was not so bad, but I expected more.

i don't think I am going back there

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 22, 2012

We arrived after a 3 hour flight and a 2 hour drive at the resort only to be told we had to wait over an hour to check in and that it would cost us an additional $25 each to eat and drink prior to checking in. This was book as an all inclusive and was to a certain extent where food and alcohol was concerned, no activities during the week, no pool bar :-(, beach wasn't exactly what we were expecting. I would not recommend this resort for anyone and will also be letting Cheap Caribbean know what we experienced since that is where we booked our trip from.

Room Tip: Don't bother staying here..find another resort.
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Puerto Viejo de Sarapiqui, Costa Rica
1 review
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 20, 2012

the hotel is ok, but no many activities to do, difficulties at lunch, was very slow, we lost 35 minutes waiting, and the food was cold, The play area has insufficient space, bartenders and staff are very good, they always immediately attended and facilitated our requirements. We are group of 75 people, and this review is just my opinion and not that of all

Room Tip: room facing the sea
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NY
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 27, 2012

We stayed for a few days for surfing and other activities in the area. The rooms were large and although showing their age there was plenty of space. Bathrooms were good as were the showers (we had a double). My main complaint is the kitchen area. We stay in timeshares because we like to make breakfast from local fruits, bread and cheese. The "kitchen" had no work space. I could not cut fruit and have any dish for placement in this miniscule area. If a property is a timeshare, it must have some prep space! As I recall only a toaster and coffeepot, no other cooking equipment. Probably a microwave in the unit. The pool was very nice and the beach was likewise. Location was good although at the very end of the main drag. The night deskperson was very helpful also.

Room Tip: Rooms face either the garden or the beach.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 13, 2012 via mobile

While in costa rica, we stayed at 4 hotels and this was by far the worst. The outside is quite nice, good pool, nice outdoor restaurant, and direct beach access. The problem with this hotel is the rooms, which is the most important part. The rooms are tiny, lack any sort of comfort, and smell horribly. The king size bed was a queen and a twin with was odd, but the smell is what made us leave after one night. In the bathroom, you could see the mold in the grout. This is not because it's on the beach. We stayed at a different hotel, and it was great. Do not stay here.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Fortuna de San Carlos, Costa Rica
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 12, 2012

Stayed in Jaco for one night at the best western. The hotel is old...but, you can tell they try to keep it as pristine as possible. Asked for a king sized bed, but received a twin and a queen (weird), toilet would not stop running, though it would flush the contents, beds were as hard as rocks, but doable. The beach is nothing great. Would I come back? Probably not.

Room Tip: Ask for ONE bed in the room.
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Also Known As:
Best Western Jaco Beach Hotel Jaco
Best Western Jaco
Best Western Jaco Beach
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica
Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Jaco
#12 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Jaco Beach All Inclusive Resort 3*
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