I recently stayed at the Jaco Beach Best Western. I immediatley booked a room for week along with the meal package. I quickly learned that I had made a mistake. The food was terrible and the selection was poor. I then ended up deciding to change my travel arrangements and after I had a administrator ok staying three nights instead of five I left the hotel to find much better accomadations. I checked out and was assured that two nights would be put back on my credit card. It is almost a month later and still no money on the card. I've spoken to multiple representatives of the hotel and have made no head way on my dilema. I've been confronted with poor customer service and staff that are less than willing to help me with a clear mistake. I've gotten the impression that no one wants to help resolve this affair and I've been treated like I was trying to take advantage of the hotel and had been told over and over that the the money was put back on the card. I've visited my bank several times and there is no history of any attempt or even returned funding. This hotel is horrible. It is is a disgrace to other establishments in Costa Rica and even the area. I will never stay at this hotel again and will continue to hound their offices until my money is returned,

I came to Jaco for a day trip, and got a deal with the Best Western to use their facilities for the day -- 2 meals, 5 drinks, 4 snacks, access to the changing room, etc. Sounded like a great deal, and I was very excited for the day. What they failed to let my group know was that they were going to be hosting a cheerleading competition the day we would be there, so our nice, relaxing day at the beach was anything but. The snacks offered were cold french fries, half a sandwich, fish tenders, or nachos. Definitely not appetizing. The worst part of the day came at the end, when a group of girl friends and I were in the changing rooms, changing out of our wet bathing suits, and in walks a male cleaner. He stayed the entire time we were changing. I left to complain to the front desk, and the man at the front desk shrugged and made an excuse about not enough workers showing up. I pointed out that there was a woman cleaning the rest room area, so clearly there was someone that could have cleaned the changing room area. The front desk did not care, and did not apologize. I later found out that there was a woman cleaning the changing area of the men's room. I could've gotten past the poor facilities and food and given this place 3 stars, but the inappropriateness of the man in the changing room and the horrendous customer service warrants 1 star.

I have stayed here 3 time now and each time it was a good value for the money. This hotel is clean and has AC and internet in all of the rooms. The staff was very friendly and accomodating. The hotel grounds are nice and right on the beach with lots of activities for the whole family. The free breakfast in the morning is great and has a mix of recognizable dishes as well as some local Costa Rican favorites. It is worth mentioning that there is no fridge in the rooms and the double bed rooms had one twin bed and one queen size bed which I thought was interesting.
Jaco is know for its night life and prostitutes who frequent many of the area hotels, all except the Best Western which does not allow it on their grounds. I highly recommend this hotel for couples and family's.

My experience at that hotel was awful, the rooms are VERY OLD. I went there twice because everybody needs a second chance but that place DON'T. The first time I went with my husband, we told the receptionist 2 nights and they locked us out of our bedroom the first day after we came back from the beach and we had to ask the maid for help, then we went to the front desk and they over charge us for the ''extra time we stayed'' we didn't. The second time I went there I did it with a cousin everything was going good till the time we went to bed at midnight, we lift the covers they all were cover with cockroaches and some kind of insects and my cousin didn't notice and she lay down and got bitten every where, there were hundreds of them. I had to get up at 1:00am to have them change our bedroom we went to a different one, but still I had to check the beds again.... I found a couple of them but I kill them and the TV SUCKS!!! That hotel is so OUTDATED!!!