I recently stayed at the Jaco Beach Best Western. I immediatley booked a room for week along with the meal package. I quickly learned that I had made a mistake. The food was terrible and the selection was poor. I then ended up deciding to change my travel arrangements and after I had a administrator ok staying three nights instead of five I left the hotel to find much better accomadations. I checked out and was assured that two nights would be put back on my credit card. It is almost a month later and still no money on the card. I've spoken to multiple representatives of the hotel and have made no head way on my dilema. I've been confronted with poor customer service and staff that are less than willing to help me with a clear mistake. I've gotten the impression that no one wants to help resolve this affair and I've been treated like I was trying to take advantage of the hotel and had been told over and over that the the money was put back on the card. I've visited my bank several times and there is no history of any attempt or even returned funding. This hotel is horrible. It is is a disgrace to other establishments in Costa Rica and even the area. I will never stay at this hotel again and will continue to hound their offices until my money is returned,
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- Also Known As:
- Best Western Jaco Beach Hotel Jaco
- Jaco Best Western
- Jaco Beach
- BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica