I have traveled to CR frequently over the last 10 years and stayed at most of the better hotels throughout the country. The basic problem most every place has in CR is that there is no proper school to train management, so service is awkward. Many people are well intentioned but things are run in a nonsensical, impractical way that is not always geared towards comfort. This is true of Villa Caletas as well.
First about Jaco: A tourist trap. Avoid if you can-you will always feel like people just want your money. Exorbitant prices for bad food abound. Better to go to Manuel Antonio if you want beach.
About Vila Caletas:
Unlike many, I actually thought the restaurant was excellent. Consistently, this is some of the best food I have had in CR and the service was spot on (and I am a NYC foodie). Great sunset. Come for the food, not the hotel. Meal prices are decent and fair, not a bargain but worth it.
In terms of the rooms, I had rented several rooms for family, but mine was a Master Suite (the largest room available). In short, the whole place is like a Hollywood set trying to exude luxury but not actually luxurious. No one who designed the rooms has actually stayed there-it is not live-able. Let me summarize:
1) Bathroom for such a room is way too small and cramped. When you put soap on soap dish by sink, the soap slides off and falls into garbage.
2) Nice private pool-enjoyed it and pool guy was very good about preparing it. Bugs abound, so it is important to close the patio door-except there is no door handle on the outside, so no way to close it. Even if you do manage to close it, there is no latch or spring to keep it closed (I had to wedge a pad of papers underneath it).
3) The suite is composed of a Garden with an outer door and the villa inside the garden. You enter the villa with an electronic card key. You must enter the outside garden through a metal door with a regular metal key. Problem is that if someone comes (e.g. room service), you must leave the villa walk a fair distance over the Lilly Pond to open the garden door and escort them back. No way to buzz people in. It gets old quickly.
4) Nice desk but no plugs at all nearby to plug in laptop-so not practical. In fact very few plugs throughout the room.
5) Steps abound everywhere in circuitous fashion to get rooms. Often it is a maze to get from one room to another (as it was since we had several rooms). No handrails often, so if it is dark and you are tipsy - potential for harm, particularly as frogs may line the steps at night.
6) Bell hop carried bags into room but really showed us nothing about the room-struggled to figure out how to lower the mechanical TV, work the AC etc,
7) Except for reception, English proficiency much less than in most other hotels-getting room service or making restaurant reservations proved to be difficult.
8) Internet spotty throughout the place but my room was good as the router was in the closet.
The rest of our family had similar complaints with our other two rooms.
So overall, you could do worse in Jaco; room not worth the price point but restaurant is.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
Dear Friend, thank you very much for your constructive review. We are paying close attention to your comments and will make changes in order to give our guests the best service and room possible. We are happy to know that you have enjoyed our restaurant and the view from it.
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We hope you visit us again. Best regards. firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.