I am not much of a reviewer. As long as the good outweighs the bad as is the case with most luxury hotels we're happy. I have never felt compelled to review a place until I had the unfortunate experience of staying at the Villa Caletas. This was by far the most unpleasant "luxury" hotel experience we have ever had. From the second we arrived, the staff was rude and acted like we were there for them and not the other way around. The vibe was pretentious, gaudy, and snobbish. The staff also seemed completely indifferent – no pleasantries or welcoming. This is not the place you stay at if you enjoy/appreciate the little things nice hotels usually like to do for you. We never felt or were made to feel very comfortable.
Hotel – not the ideal location to get around if you don’t rent a car. The hotel will charge you $20 (one-way) to go into Jaco, which is about a 15 minute ride. Do not exchange currency here as their exchange rate was the lowest we experienced while in the country. We had a mishap while exchanging too. The guy at the front desk could not compute the rate and shorted our change. Luckily, we caught it, and naturally, he did not apologize for the mistake.
Rooms - the room itself was fine (Jr. Suite Superior), but located in an isolated building outside the main security gate, which we did not like because we felt removed, nor the walk back to our room at night in the dark. One of the managers did offer us an upgrade and let us check out the room before deciding to move or not. The upgraded room was much smaller than what we were in and considered it to be a downgrade, so decided to stay put. Even though the problem wasn’t resolved, the hotel did not try to reconcile any further.
Food – only has one restaurant that’s open regularly – overly expensive with poor value and quality.
(On Saturday night, they held a concert in the amphitheatre. We thought it might be fun and looked into going only to find out they charge their own guests $15pp to attend which also gained you access to the main restaurant. Since we didn’t pay the only dinning option was their really expensive place that’s only open every once in a while. After spending a lot to stay here in the first place, I was surprised they would charge for such a thing)
Beach – just a heads-up this is not really a beach. It’s a rock cliff with some beach chairs on it. There’s a shuttle that takes you from the main hotel to the cliff that leaves every hour and picks up on the :30 to bring you back. Both times we went down (once to the beach and once after an activity which dropped us off there) the shuttle was more than 20 minutes late picking us up. No apology from the driver, just a scowl. I have read numerous reviews telling similar stories about their shuttle service being late and the hotel doesn’t want to take responsibility for offering a service if cannot fulfill.
Overall, this was just a huge disappointment. We did not feel this place was worth was cost and that the value was poor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 22, 2012
Dear Friends, thank you for your review. We are sad to know that you did not enjoyed your stay with us. It is true that the hotel is at the top of a mountain and far from the noise of the city, but being in the middle of the rain forest and only 15 minutes away from town is ( we believe) not that bad.
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We are glad to know that you loved your Junior Suite Superior that are conveniently situated 100 meters from the main gate and where our bells boys can pick you up with our golf carts at any time just after calling them. I am very happy that you are talking about our Concerts, i would like guests to know that we do have an annual festival at the hotel, and we are very proud to say that the main idea of these concerts is to promote arts and help young guitarists in their career with part of the proceedings. (that explain why we do charge guests and non guests). We are sorry that you had to wait for the shuttle after your tour with the Hotel's private
boat. As you will understand these are two different activities. The shuttle goes up and down every 30 minutes to and from the beach, tours from the Gulf of Nicoya can come back at different time due to tide, current or just because guests are enjoying it to much !!.
On a final note we hope that you will keep an overall "good vibe " of your trip to Costa Rica.
Best regards. email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.