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“Go To Villa Caletas!” 5 of 5 stars
Review of Villa Caletas

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Villa Caletas
4.0 of 5 Hotel   |   2 km after Punta Leona | Herradura, Jaco 12358-1000, Costa Rica   |  
Hotel amenities
Ranked #5 of 42 hotels in Jaco
New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Go To Villa Caletas!”
5 of 5 stars Reviewed August 30, 2012

My husband, son and I spent 6 nights at this beautiful hotel. From Aug. 22-Aug 27. I can not say enough great things about the place. After just reading the review before mine, I feel that the person had a compleatly different "outlook" then my family. Yes, you may be paying a little more to eat, But look where you are!!! If you also want to save some money on food, go to the market in Jaco and get stuff to keep in the room. We also ate many great meals in Jaco. If you are on such a strict budget, stay someplace cheaper. I met so many great people who were also staying at the hotel, I didn't want to leave! The staff were all very nice, even with my very limited Spanish. The way I feel is that a place is what you make of it. Some people focus on the negative aspects of a trip. I am more positive and didn't let every little thing bother me. If you want things "perfect" then stay home. My family can't wait to come back!! It is hard to find a better view or more beautiful place to stay.

Room Tip: 117 steps to our room (27) but my legs are great for it!!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, September 7, 2012
Dear Friends thank you so much for your nice words. We are very happy to know that you had such a great time with us. We hope to see you back soon with us.
Best regards. manager@villacaletas.com
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666 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 29, 2012

I really don't want to write a bad review about this place. When I first arrived to Villa Caletas and drove up the long road to get to the property, and walked into my room and saw how amazing the view was and how beautifully the room was decorated, I was floored. I thought I was going to love this place...I was wrong.

My husband and I traveled throughout Costa Rica for ten days for our honeymoon (August 14 to 24), and this was definitely our least favorite of all the places we stayed. Don't get me wrong, it's not THAT bad. The view is amazing. The rooms are great. We stayed in a Junior Suite Superior. The room was large and we had a huge terrace with an outdoor jacuzzi overlooking the ocean. But that's pretty much where the good ends.

The place is RIDICULOUSLY expensive. Every other hotel we stayed at in Costa Rica (they were all MUCH cheaper than this one) offered free breakfast. This place, on the other hand, charges you $10 for a plate of muffins and toast. A light beer in the restaurant costs like $6. I can go to the nearest restaurant and buy a beer for $2.

During our stay, we decided we wanted to have a few items washed in their laundry service. So I filled out the form, and it seemed to be pretty inexpensive. When they returned our clothing, the bill was $36! That was for a few pairs of underwear, socks and a pair of shorts! Apparently, the form I filled out was in dollars, not colones, like I thought. So what I thought was going to cost us $7 actually cost us $30.

One reason why we stayed at Villa Caletas was because they have a "private beach." We decided to go down to the beach our first day, and what we saw was a bunch of enormous rocks along the water. I'm pretty sure it's not even swimmable. I never saw a person go near the water. What's the point of having a private beach if it's nothing but a bunch of rocks? We had to drive an hour away to Manuel Antonio to go to a swimmable beach!

Seriously, if you're planning a trip to Costa Rica, and this is an area you're looking into...do yourself a favor and stay in Manuel Antonio instead. There are plenty of inexpensive options, and at least you'll be close to a nice beach.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 30, 2012
Dear Friends, thank you very much for your review. We are sad that you did not enjoy the hotel at 100%. I would like to answer your concerns:* regarding our prices, our restaurant and bar services are at the same level of most of the other equivalent places you will find in the country. Yes you can find cheaper but it will be in a "Soda" the equivalent of what you call a "shack" and that is not what Villa Caletas is. *The prices of our laundry are the same as any other hotel that gives this kind of service. They might seem high, but if you look over the internet you will find out that one of the general complain over "Laundry in hotels" is that it always too expensive. I believe that people are used to other prices they can find in a local laundry or dry cleaning service which specialize in cleaning and earn money from the volume they washed on a daily bases. *Yes we have a private pebble beach, it is very relaxing. Depending of the sea, many people swim to the floating platform we have installed just a few meters away. On a final note we are glad to know that you loved your room and it’s amazing view , our junior suite superior are really beautifully. Thank you very much.
Best regards. manager@villacaletas.com
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 24, 2012

We have stumbled into this unique hotel by chance; noticed vacancy sign while driving around, looking for a place to stay. After driving up winy road we found ourselves at the top of the mountain gasping at incredible view. Saying that hotel was nice is like saying nothing at all. It was not just luxurious but somehow filled with personalty, history and great character.

Every lovely architectural or garden detail was speaking to you as it wanted to tell you a story....Wonderful place to relax.

Service was great, personal was very attentive and nice.

Perfect place to spend a honeymoon

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 26, 2012
Dear friends, Thank you so much for your nice words. Villa Caletas is indeed a magical place full of wonderful stories ready to be uncovered by our Guests. Best regards. manager@villacaletas.com
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San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2012

we spent 2 nights at the Zapyhre Palace in Villa Caletas.
the room and hotel is beautiful, real 5 stars quality. the room theme of "years 1920" is second to none.
the issues started on the service side...it is really a shame the owners have invested so much $ in this property and the (local) staff are ruining what could have been a lifetime experience
1. "breakfast included" , a 5 stars hotel should not argue with his customer if black coffe or capuccino should be charged separately. Same for orange juice, if you don't order the "predefined breakfast options" the orange juice is not included. ridicoulous
2. we had a romantic dinner which was 150USD for two. in a 5 stars hotel and for 150USD you expect a really quality dinner. the food was only OK, not outstanding. we didnt touch the dessert as it was horrible ("rum bananas with icecream and cholocate genache") it was more like banana Gerber cup with a poor quality icecream on top. the waiter didnt offer us to order something instead nor removed it from the bill (only when we told this story to the hotel manager they agreed to remove the dessert from the final bill)
3. the shuttle that took us down to the beach is a 4X4 truck, but in parallel to taking 4 couples down to the private beach, the driver made 4 stops along the way, to distribute lunch dishes to different workers posted along the property.We felt like in a distribution truck and not like guests in a 5 stars hotel.
4. turn down service did not show up on the second night. we came back from dinner expecting to have a clean and ready for night sleep room, but we were dissapointed on this too.
5. The Zaphyre Palace is an amzing building with 8 different themes suites. when we left the room to go to dinner the whole building was abandoned, no recepcionits and no lights on the corridros, stairways and reception. 100% darkness in the middle of the jungle. they told us "we apologyze this shouldn't have happened"

when we put all this claims with the shift manager he told us to come back at check out time as he will investigate what happened.
then he offered us to take out the dessert from the bill. that's all the "responsibility" this 5 stars hotel took for a series of incidents in a 48 hours stay.

the hotel is beautiful, but pricy, food was only OK and service below average.
i dont think we will be coming back

Room Tip: "years 20" is the smallest but by far the most bautiful suite in the Zapyhre Palace.
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 26, 2012
Dear friends. Thank you for your comments. We are sad to see that we were not able to give you the service you deserved. I have checked the differents points that you have mentioned and i can assure you that some solutions have been taken. We realy hope that you will change your mind and visit us again. I will be happy to receive you personaly at Villa Caletas. best regards.
manager@villacaletas.com
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Tampa, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 20, 2012

My wife and I spent two nights at this beautiful paradise boutique hotel July 20 - 22nd.
The view of the Pacific is breathtaking. The hotel grounds are maintained to perfection, complimenting the surrounding rain forest. Nothing in the hotel's brochure or website is an exaggeration, the fusion of Neo Classical architecture with tropical Victorian design, places this hotel in a unique category. We ate outdoor at the Mirador restaurant ,the food was very good and well presented. We stayed in a nicely appointed Junior Suite with more than enough room for two. We took the trail from the top of the hotel to calitas beach, a little tricky after the evening rain, use the walking sticks provided. Calitas beach is private, well maintaind,a bit rocky but you can find clear spots to swim. Very freindly staff. We will return:)

Room Tip: While we thoroughly enjoyed the Jr Suite, I wouldn't hesitate to book a Standard or Standard Del...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 26, 2012
Dear Friends, thank you very much for your review. We are gald to know that you enjoyed every part of the hotel and had such a great time with us. We hope to see you back soon. best regards manager@villacaletas.com
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boise
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2012

This Hotel is not just a place to stay, it is a place to live. This is an experience like no other. We were treated first class from the moment we stepped on the property until the moment we left. The Hotel is moderate in it's price for the experience. This is the second time that I have stayed at this hotel and the next time I want to go for an extended period. It sits high atop a ridge with a western view of the Bay of Nicoya in Costa Rica. The view is incredible, the infinity pool has one of the best views anywhere in the world and the staff is AMAZING. I beleive her name was Anjelica and she was truly an Angel. The view from the office made me want to stay and talk and we were served peach iced tea while we filled out paperwork that was to die for. This is a $500 a night Hotel for $180 a night and occasionally I see it for less. Go here, take your wife, girlfriend, significant other. Go by yourself or with a friend. If you are in Costa Rica and don't visit this hotel, you have missed one of the great experiences on earth.

Room Tip: You could ask for a room with a view but it's not needed for as soon as you step out of your roo...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 22, 2012
Dear Friend, thank you very much for your review. We are glad to know that you had in your own words "one of the great experiences on earth" !! We know the hotel is very special and we try hard every day to share that uniqueness with all our guests.
Best regards. manager@villacaletas.com
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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 10, 2012

This is an absolutely amazing place. We had some food and drinks while we watched the sunset, and it was the most beautiful sunset I have ever seen! Beautiful view, Great service, and great food! Very romantic place.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Caletas, General Manager at Villa Caletas, responded to this review, August 22, 2012
Dear Friend, thank you very much for your comments. As you said we are lucky enough to have one of kind spot to enjoy sunsets over Nicoys's golf and the Pacific ocean.
Best regards. manager@villacaletas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Villa Caletas

Address: 2 km after Punta Leona | Herradura, Jaco 12358-1000, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Jaco
#3 Business Hotel in Jaco
#3 Spa Hotel in Jaco
#3 Romantic Hotel in Jaco
#4 Family Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa Caletas 4*
Official Description (provided by the hotel):
Villa Caletas, a luxury boutique hotel inspired by tropical Victorian architecture with a touch of neo-classical influence shining like a jewel among resorts, prized not only for its location, design and décor, but also for its outstanding facilities and first class service. Villa Caletas expresses a truly unique combination of mountain and seaside resort. Nestled 1150 feet above the Pacific Ocean, this unique hotel overlooks the Nicoya Gulf to the crescent beaches of Jaco, Herradura offering spectacular 360-degree panoramic views. ... more   less 
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Also Known As:
Villa Caletas Hotel Jaco
Caletas Hotel Herradura
Villa Caletas Costa Rica/Jaco

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