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“Terrible...stay far away” 1 of 5 stars
Review of Hotel & Club Punta Leona

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Hotel & Club Punta Leona
3.0 of 5 Hotel   |   Playa Blanca | Punta Leona, Jaco 1000, Costa Rica   |  
Hotel amenities
Ranked #16 of 42 hotels in Jaco
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Terrible...stay far away”
1 of 5 stars Reviewed February 26, 2013 via mobile

We arrived at 1 ...were sent to beach for 3 hours...finally got our room...iit had two single beds...we took a quick shower...no hot water...then it got really hot for a second then freezing cold....the room is very dated and kind of resembles a closet...the light it the bathroom blinks on and off...theres air..but the windows dontclose....when we asked for one big bed...not usually an issue...they showed us a bigger room but insisted we pay an additional 25 a night....you are kind of stuck in the resort as it takes 15 minutes to get in here...the beach is far...need a car...shuttles are not dependable...cant find tthe towel shack....the internet inly works in the lobby and restaurant....does not work in Selvamar rooms...dumpy...the beach chairs are chained together and in shade....the front desk was helpful but management wouldnt budge ....they supposedly came to fix our room...they moved our beds together making it a queen size lol...and the light and shower were supposedly fixrd....not We will not Ever return to this resort...Go to Byblos or Arenal Lodge...much much nicer....

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, June 2, 2013
Google Translation
Estimada Huesped, muchas gracias por sus comentarios tan positivos y acertados al describir de lo que se trata Hotel & Club Punta Leona. Efectivamente somos un hotel enfocado a las familias y nuestro objetivo es que todos los que nos visiten disfruten su estadia en un ambiente seguro, limpio y rodeado de naturaleza. Nos complace saber que aprecio nuestros servicios y sera un placer atenderla nuevamente.
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427 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Montreal
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 26, 2013

Two things that struck me when I used TripAdvisor to see the reviews for this hotel: 1. The hotel management only responded to positive comments, not those that outline specific problems. 2. The less than positive comments made by visitors mentioned the size and difficulty in getting around...it seemed to be the common theme. As I was committed to this place (long story), I hoped for the best. Cleanliness was never an issue, but the rooms are basically motel rooms (Think Motel 6)....a hard concrete bench outside the front door looking at your neighbour's front door. Last comment concerns the idea of gated resorts...I never liked them and the necessity of obtaining a pass to exit and then re-enter the property reinforces my feeling of being captive....especially in a non-inviting (service-wise) atmosphere.

Room Tip: Unless you like being captive in a particular area, look for an independent beach front hotel
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, March 2, 2013
We regret your comments about the perception that you have about our hotel. We want to start by clarifying that all the comments that we receive on Trip Advisor, including yours always get answered, no matter if they are positive or negative, as it is important for us to know what our guests think and how can we improve. We are a 3 star family-friendly hotel dedicated to the protection of nature and the environment. Most of the customers who visit us enjoy very much their stay and especially our beautiful beaches. We are proud of the security that we provide to our customers since we can ensure that our guests will enjoy and relax in a safe environment.
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Indianapolis, Indiana
2 reviews
3 of 5 stars Reviewed February 25, 2013

I first stayed here five years ago and remembered I wasn't impressed with the lodging. Although I was reluctant to return this visit, I did since we didn't want to waste time driving to the northern coast. The beach is incredible although I wish there were more guest lounge chairs. Again we stayed in the condos and again I was not impressed. It seems like the little touches are neglected (shower head needed replaced, bathroom door wouldn't close, no blankets even for the wall bed, only a set of sheets). It felt more like a Motel 6 with a Hilton price tag. The staff are friendly, but they could take advantage of technology and upgrade their processes and systems. Food was ok. We stayed only a few days mid-week and left on Friday when all the locals were arriving which filled the place quickly.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, March 2, 2013
Thank you for visiting us again, we are glad that you like our beautiful Beach Playa Blanca and our friendly staff. We are constantly working on site to perform all necessary improvements in both infrastructure and services and your suggestions help us to identify which areas we still need to improve. We just received the new lounge chairs that we purchase so our clients don’t ever have to complain about no being enough so they can just relax and enjoy the beauty of the surroundings. Remember also that we have se different types of accommodation so if one is not of your liking we can recommend which type will suit you according to your taste.
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Jaco, Costa Rica
2 reviews
1 of 5 stars Reviewed February 21, 2013 via mobile

I took some out of country friends to Restaurant Leona Mar for dinner. One of my friends ordered a club sandwich that had 4 pieces of dry toast (no mayonaise) no lettuce, one tiny piece of bacon. It looked like they had run out of food and this was the remaining table scraps made into a sandwich. The other plates that we ordered were very dry and overcooked. I will never eat at this dump again, this was very embarrasing for me since I invited my friends out for dinner. Not only was the food horrible but they tried to charge $9.00 for the sandwich.

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, February 28, 2013
We apologize for the inconveniences that you are mentioning, we assure you that this is not our standard, we would like to extend you a complementary visit to our hotel for dinner in your next trip to CR , and allow us to serve you according to the standards set by the Hotel.
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Boston, Massachusetts
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 20, 2013

Much as I liked all the wildlife we saw here, especially the scarlet macaws and the motmot, as well as the monkeys and coatimundis who made their rounds at mealtimes, this place was just too big and condo-ized for it to feel like a true eco-lodge. Swimming at Playa Blanco in the warm and buoyant Pacific water was my favorite experience, but the shuttle arrived so late to pick us up at the hotel that we only had a short time to enjoy the beach before the end of the shuttle service at 5 pm. The food also wasn't as good as what we experienced elsewhere in Costa Rica.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, February 25, 2013
Thank you very much for sharing your experience with us. We are pleased that you enjoyed the numerous species of animals that we have and the beauty of our Playa Blanca. Indeed our complex is quite large but that's part of our appeal as you can find within one place trails for bird watching, two beaches for relaxing, three pools for swimming, located in different areas of the complex, stunning views of both the forest and the Pacific Ocean and a canopy tour in case our guest want to have some adventure, all without leaving the place. The Shuttle service can sometimes be slow, that depends on the demand and the extension itself. It usually runs every 15 minutes but may be delayed, so it is advisable to request the transport at least half an hour before you need it. We appreciate your feedback as it helps us to try to better our service.
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Phila
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2013

This is a fantastic beach resort on many acres. The grounds are beautifully landscaped
and include a butterfly garden. It is a great location to visit Carrara and Manuel
Antonio Parks. The front desk was helpful in arranging guided tours.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, February 20, 2013
Thanks for taking the time to put your comments abut our property. We are glad to hear that you enjoyed your stay with us and that our staff provided the service that you and all our guests deserve. Indeed the location of our property is very convenient not only for its proximity to the Juan Santamaria International Airport but also is close to major attractions such as the Reserve of Carara, Manuel Antonio National Park and the Tarcoles River. We look forward to serving you again.
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Kitchener, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 15, 2013

While this resort was recommended by friends, it exceeded expectation. While the property was large, it allows for hiking on many trails. The shuttle service was great. Meals always had a new feature and the fruit was exceptionally great. Service of waiters was spotty. They need some training.
The bar was located near the ocean and pools which were crowded with Ticos. The resort should locate a bar near the main restaurant so that one might have a civilized libation before dinner.
There were at least 7 mammals on the property and probably 150 species of birds.
Alex, the resident guide was fantastic and used a good spotting scope to assist seeing birds at a distance.
We shall return next year.

Room Tip: Choose the Selvamar area.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernarda L, Guest Relations Manager at Hotel & Club Punta Leona, responded to this review, February 19, 2013
Thank you very much for your excellent comments. We are pleased that we exceeded your expectations and that you enjoyed the bird watching tour with Alex. We will consider your recommendations as to the location of the bar, since our goal is always to please our guests. It will be a pleasure to serve you again next year.
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Additional Information about Hotel & Club Punta Leona

Address: Playa Blanca | Punta Leona, Jaco 1000, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Jaco
#9 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel & Club Punta Leona 3*
Reservation Options:
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Also Known As:
Hotel And Club Punta Leona
Punta Leona Costa Rica
Punta Leona Jaco
Punta Leona Hotel Costa Rica
Hotel & Club Punta Leona Costa Rica/Jaco

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