We found this company through a tour sales office in Jaco. I'd tried calling on the phone earlier but only got recordings. So we went to a tour office and ended up getting the company--maybe they only take reservation through an office nowadays. The tour office was very quick to accommodate our schedule (same day). We came back and were taxied to a place where the horses were waiting for us. Aaron and Andrew were our guides. Great guys--but not the best guides. The horses were good for the most part--Aaron, whose family owns the company knew the horses well and helped us from the back. A couple of them were a bit lazy and stubborn. But we had ridden before and it was fine. My main complaint is that we didn't take enough time to observe and enjoy the animals along the trail. We saw several--toucans, a monkey, an owl....tried to pause but the horses wouldn't listen.... Perhaps we didn't insist enough. Anyway, the trail is decent, views nice, and Aaron tried to have us go to diff. parts of the trail for the optimal views. We changed the trail direction at one point so we can see the sun setting over the ocean. The guys were very relaxed but I think it would help if they were a bit more engaging, esp. with kids--we have three. Granted, Andrew doesn't even work for the company (he's a friend) and Aaron speaks very little English, but has a sunny disposition. I think once Aaron learns more English, he'd do a good job. This could have been a more memorable experience--but for now, it's not too diff. from our experiences in the US. I really do hope they get better because we like them!
If you own or manage Hacienda las Agujas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.