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“Mr” 1 of 5 stars
Review of Blue Palm Hotel

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Blue Palm Hotel
3.0 of 5 Hotel   |   350 mts Este de la Pops Ice Cream Store, Jaco 75548, Costa Rica   |  
Hotel amenities
Ranked #39 of 43 Hotels in Jaco
wv
1 review
2 helpful votes 2 helpful votes
“Mr”
1 of 5 stars Reviewed March 11, 2015

No hot water,terrible beds,watch out for the man at night with flashlight,Paid for 2 people in room ,charged extra when you get their for second person. Can't put toilet paper in commode because septic can't handle it

Stayed March 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    24
    17
    14
    12
    13
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6
25
10
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Delray Beach, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

nice clean place, but small and older, great staff and maid service, clean room and towels everyday, again though beds/pillows where old and hard
very quit and off the main street
there is a nice new hotel next to this called OCEANIC?, great food and small bar

Room Tip: i believe they are all the same, does not matter
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  • Stayed February 2015, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 25, 2015

Terrible customer service. The 2 people at reception were very emphatic that if you lost something in the room or if we were causing any damage would be charged ... What kind of guests do they usually have? Specially at the $70+ a night range (which is paid upfront), it's a given guests are not there to damage and steal things.

The air conditioner was a very noisy giant, reckon from 1980's. I woke up with a headache, or chose cold and noise or heat and silence. The extremely harsh mattress and pillows with cheap old sheets and broken pillow covers.

The TV was also ancient.

There was no hot water.

Too expensive for what it is .. should be in the $20-40 range.

I feel cheated. Never staying there again.

  • Stayed January 2015, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 28, 2014

Awful hotel. Poor customer service as the guy in reception is rude. Old TV in the room, you cannot adjust the A/C. Wifi only works in the closer rooms to the reception.

We stayed 3 days and we didn't have hot water from the shower on the last day.

When we checked out, the guy was speaking on the phone.
He didn't even bother to pause to say thanks. He just accepted the keys and continued talking. They obviously do not care about customers.

It's not even that close to Jaco downtown. You have to walk for a while for the nice restaurants and bars.

Avoid!!! I don't even know how they got a 2012 TripAdvisor award they show in reception.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 13, 2013

Much more than expected. After staying in hotels from 5 stars to -1 this was an unexpectedly good stay. Ok there is construction next store, but a short walk to the "strip" and beach made it good. The Aircon works well and what do you do on a holiday in your room that needs the lights on? Yes this is a little rough (to US standards) but still good. And there is a secluded pool to relax in after a long day.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed December 3, 2013

First off, avoid Jaco at all costs. It is dirty, expensive, and unsafe (my backpack with my passport and phone in it were stolen out of our car there). That being said, Blue Palms is still not a nice hotel. The rooms are stale and have a horrible chemical smell, and the ground floor rooms have no windows, so you can't air the room out. The beds were uncomfortable, and with thin sheets and no comforter. Worst was the lighting: exposed flourescent bulbs. I said what you're saying: "Who cares about the decor as long as it is clean and cheap?" Then we spent a night here on an otherwise nice vacation, and it depressed the hell out of us. The hotel policies make you feel somewhat shady, how they have to inspect the room before you get your deposit slip back.

On the bright side the staff was friendly and helpful, and the electric heaters on the shower work. The room was only $49 with taxes. I don't think they are doing an awful job for being in Jaco, but until they can fix the smell and buy some light shades I can't rate them higher. Do yourself a favor and stay at one of the beaches a little further south, they are amazing and only 20 min from Jaco.

Room Tip: Do not take a downstairs room.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northvale, New Jersey
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 27, 2013

nothing really good to say.. the desk clerk was kinda rude.. no soap, shampoo and toilet paper. the clerks response was as I asked him for a pint of blood.. and then the girl who came to our room with soap and TP was just down right nasty.. like it was 'too much work: for her to give us these things.. AC will shut off in the middle of the night.. really bad sheets.. pool had drunk kids.. I will NEVER stay here again.. all the bad reviews are true.. that "good" one must have been written by the owner.

Room Tip: there are no good rooms.
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Palm Hotel

Address: 350 mts Este de la Pops Ice Cream Store, Jaco 75548, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #39 of 43 Hotels in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blue Palm Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Blue Palms Hotel offers comfortable lodging at a reasonable price. New and fully equipped rooms. Clean, safe and friendly. All of our rooms are equipped with cable TV, a/c, private bathroom with hot water, comfortable beds, telephone, mini fridge and safe box. The hotel has a private pool on the back, security guard, parking, Wi-Fi for free, laundry service, tour desk at the reception. ... more   less 
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Also Known As:
Blue Palm Hotel Costa Rica/Jaco

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