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All 40 Jaco hotels

Blue Palm Hotel: Traveler Reviews

3.0 of 5
350 mts Este de la Pops Ice Cream Store, Jaco 75548, Costa Rica
Hotel amenities
Blue Palm Hotel
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65%
Ranked #27 of 40 hotels in Jaco
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60 reviews from our community

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New York City, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Very Misleading Web Site”
2 of 5 stars Reviewed February 15, 2013

I travel frequently in Costa Rica, and never have I stayed in a worse hotel. The website makes it look attractive and describes it as "near" the beach. It is, however, located on one of the noisiest and most unattractive streets in Jaco, right next to a construction site. The reception area is unkempt, small and unpleasant. One must pay in full before you are given a towel and shown to your room.Never was there a friendly smile from the desk clerk, and I had to ask for glasses for the sink.There were no chairs in the room, just two beds. The pool is small and over chlorinated.. True, the air-conditioner worked, but it goes off when you leave the room because the electricity is cut. There was water, albeit not very hot, and the shower could be the star attraction in an antiques museum. I would have left the hotel upon arrival had I not given my credit card number when making a reservation. Avoid this hotel at all costs!

Room Tip: As far as I am aware, there aren't any good rooms.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Peter O about Blue Palm Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ithaca, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Decent, just decent.”
3 of 5 stars Reviewed February 4, 2013

HypersonicStavanger is right about the lack of circulation within the rooms. When we arrived, it did seem rather dank for comfort. However, you eventually get used to it.

I appreciated the service at the front desk, if only it means that nice Costa Rican girl who could hold a conversation. She helped me with directions when I got an eye infection and needed to see the doctor and get my medication (speaking of which, just don't get sick in Jaco).

There is also a pool facility in the place, but don't expect anything too big. I'm not sure if the Jacuzzi was working, because we didn't know how to turn it on. We got a room on the second floor for most nights, and it had 2 double beds and 2 singles. It even had its own refrigerator and kitchen set-up, which was extremely handy for us. We had to extend an additional night, so they shifted us to another room on the corner of the 2nd floor, which had 2 windows and 2 double beds. Also adequate.

Nothing extremely exciting about this place, but I would consider this place if I return to Jaco! I would like to find something just a little closer though, it takes a good 10-15 minute walk from to beach to get to the hotel, which can be tiring. I did read that Blue Palm has a lowest-price guarantee for any offer from a hotel with a similar quality and location, you should check with them.

Great restaurants nearby, by the way.

Room Tip: The one on the corner was nice. Facing the main road.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JacksonFoo about Blue Palm Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger
1 review
“Worst ever !!”
1 of 5 stars Reviewed January 29, 2013

This should not be called a hotel, rather a humid, dark, and stinking potato-cellar.
The rooms really smell unhealthy fungus and the aircondition sounds like an airplane taking off.
No fresh air!
Since management mean that all rooms are allright, the faults will probably not be fixed in the nearest future.........
We have been to Costa Rica two times, been there in total 7 weeks, travelled across the entire country and stayed at at least 15 different hotels, This is definitely the worst !!
My advise; keep off !!

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask HypersonicStavanger about Blue Palm Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluepalm99, Owner at Blue Palm Hotel, responded to this review
January 31, 2013
Like your friend was told already and at the time, contact your booking agency, we do not give cash refunds when you pay by credit card!

1.) Costa Rica is a tropical location and very hot and humid, especially by the Ocean.
2.) Guests requested a different room but we were full and told them we would change them in a day or two to the second floor. Christmas and New Year’s period is peak season, booked solid months in advance. Jaco fills up on weekends and Holidays so please book in advance to not be disappointed for accommodation.
3.) We do not use chemicals as described, we have an electronic Ozonator ionizer to eliminate odors, smoke, and smells from the rooms, same type used to sterilize hospital surgical rooms. No chemicals.
4.) The guests were told to contact the booking agency about the situation; they refused to do so and demanded cash from us. They paid by credit card to the Agency and wanted us to give a cash refund, not possible sorry. All cancelations, refunds, and changes must be made though the Agency that made the booking.
5.) We have one of the cleanest Hotels around Jaco, well lit with good security, a nice pool, and an eight minute walk to beach side. Close enough to walk to the center of the action and far enough away not to be disturbed from it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Reviews in 2 cities Reviews in 2 cities
“horrible”
1 of 5 stars Reviewed January 22, 2013

worst hotel i have ever seen and ive stayed in some real dumps! this hotel is nothing like the pictures on the website and is nowhere even close to the beach... Dont be fooled by the pictures! we checked in, got to the room and checked back out immediately and we were still charged for one night. the room smelled bad, the matresses were almost non-existant, the bathrooms were disgusting, and the front desk staff made us bring our own towels and tv remotes down to the lobby before they would refund our money. we were booked for three nights and only were refunded for 2. avoid this hotel at all costs!!!

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Verley M about Blue Palm Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluepalm99, Manager at Blue Palm Hotel, responded to this review
February 16, 2013
Please read our website for our cancelation policy, floor plans of the rooms with pictures, and a map indicating our location in the town of Jaco Beach. A reservation must be cancelled before the deadline as indicated on the website. We will charge for the room after that period.

We do not allow unregistered guests, escorts, or noise after 9:00 PM. All visitors must register at the front desk for the security of all Hotel guests. Any visitors after 9:00 PM will incur the additional person charge of $15 to the room during the visitor registration process. We discourage late night noise and visitors and strive for a peaceful stay for all Hotel guests.

If this Hotel policy does not suit your needs, please seek more suitable accommodation for your entertainment, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kopervik, Rogaland, Norway
1 review
“Don't even consider ......”
1 of 5 stars Reviewed January 20, 2013

Been to a lot of hotels during my lifetime, this one is the worse ever. First time I change hotel without getting any form of compensation from the hotel. We just decided to forget this after one night and ordered a new hotel for the next five days.
REASON: We got two rooms on the ground floor without any natural ventilation. When we entered the room you could smell a very humid air with contents of fungus. We was in fact voried about how healthy it was to breed in this humid air. The owner offered a disinfection of the room but that made the air even worse, now also full of chemicals mixed with the fungus.When we decided to leave we asked the owner for some sort of compensation but that was not excepted at all. Good advice-->don't even consider to stay at this hotel.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Toralf B about Blue Palm Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluepalm99, Owner at Blue Palm Hotel, responded to this review
January 23, 2013
Costa Rica is a tropical location and very hot and humid, especially by the Ocean.

Guests requested a different room but we were full and told them we would change them in a day or two to the second floor. Christmas and New Year’s period is peak season, booked solid months in advance. Jaco fills up on weekends and Holidays so please book in advance to not be disappointed for accommodation.

We do not use chemicals as described, we have an electronic Ozonator ionizer to eliminate odors, smoke, and smells from the rooms, same type used to sterilize hospital surgical rooms. No chemicals.

The guests were told to contact the booking agency about the situation; they refused to do so and demanded cash from us. They paid by credit card to the Agency and wanted us to give a cash refund, not possible sorry. All cancelations, refunds, and changes must be made though the Agency that made the booking.

We have one of the cleanest Hotels around Jaco, well lit with good security, a nice pool, and an eight minute walk to beach side. Close enough to walk to the center of the action and far enough away not to be disturbed from it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Blue Palm Hotel

Also Known As:
Blue Palm Hotel Costa Rica/Jaco
Address: 350 mts Este de la Pops Ice Cream Store, Jaco 75548, Costa Rica
Region: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Free High-Speed Internet Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #27 of 40 hotels in Jaco
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Blue Palms Hotel offers comfortable lodging at a reasonable price. New and fully equipped rooms. Clean, safe and friendly. All of our rooms are equipped with cable TV, a/c, private bathroom with hot water, comfortable beds, telephone, mini fridge and safe box. The hotel has a private pool on the back, security guard, parking, Wi-Fi for free, laundry service, tour desk at the reception. ... more   less 
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