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“Terrible Hotel Service and Not a Nice Beach” 2 of 5 stars
Review of Morgan's Cove Resort & Casino

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Morgan's Cove Resort & Casino
3.0 of 5 Hotel   |   150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica   |  
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Hotel amenities
Ranked #26 of 43 Hotels in Jaco
Lake Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
“Terrible Hotel Service and Not a Nice Beach”
2 of 5 stars Reviewed August 20, 2013

The guest service was terrible. There were extra charges for every little thing - having a third person stay in the room $30/night, $4/night for lock box usage, there wasn't any type of continental breakfast. Service while getting food or drinks at the bar by the beach was not very good either, basically had to get up leave before they would realize that they needed to check on the table. The front desk worker was a jerk and the front desk closed at like 10:30pm. Only good part about staying at this place was the nice bartender in the casino.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Saint Louis, Missouri
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 20, 2013

Terrible service and rude people from the beginning! When we first checked in to our room the A.C would not work and the front desk refused to move us into another room, even though it seemed that they had PLENTY of open rooms! Then they would not give us another key and their was 3 in our party. Ended up adding a bunch of taxes and charging us for another guest even though we had already paid for the extra person. Kept finding roaches in the bathroom and then they said it was a whole other charge just to use the Safe. Food was not good and we had to beg for our check every time. Will not be returning here and would not recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
el onte, ca
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 19, 2013

At a $100 per night you would expect some comfort but not the case. Our bed was uncomfortable you could feel the springs and it was just covered with a sheet. I move around a lot at night and in the morning i was laying on the mattress without any covers on the bottom. Who knows whats on the mattress. The phone didn't work. We were told they have been trying to fix it for a few days. The bath towels were very small and thin. Sucks when you are sun burned. The only good thing is the location and the swimming pool. Other than that, not worth the fee. You're better off staying at a hostel.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 13, 2013

My first impression of Morgan Cove was that it was quiet, family-oriented resort. The hotel is located in Downtown Jaco so the area is perfect for night's out in the town and shopping. The staff at Morgan's Cove was very friendly. I immediately felt a bond with the girl's at the front desk who helped me plan excursions and enjoy the nightlife. I highly recommend surf lessons with Gustavo's "Jaco's Surf School", zip lining, and ATV tours through the rainforest. However, I purchased an all-inclusive voucher for this location and am glad I did not pay full price for the food. The meal options included were somewhat slim and at times they would run out of certain meals although they were displayed on the menu. From previous reviews I read about Morgan's Cove, I was expecting it to be fun-filled and packed with a younger crowd but it (unfortunately) wasn't, with the exception of one night. During our stay the resort hosted the after party for a surfing competition and was sponsored by the country's national beer so that livened up the place a bit. Besides the mediocre food, closet-sized Casino and the occasional bug in the room, I enjoyed my stay at Morgan's Cove Resort. There is so much to see in Costa Rica, who wants to stay indoors anyway?!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 8, 2013

I just returned home from an eight day stay at Morgan's Cove. I purchased the deal on Living Social and took full advantage of the 50% off surf lessons, surfing almost every day. We found the staff to be extremely helpful, enthusiastic, and accommodating. The resort was kept extremely clean and we really enjoyed it overall.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed August 7, 2013 via mobile

Found this place through Living Social and decided to come here and celebrate our 2nd year anniversary. Bottom line, the food was really good and different options were offered, drinks are great and the service is outstanding. (Jose was AWESOME!) We were able to enjoy some beautiful sunsets and capture a few awesome pictures. This location is within walking distance to town which was great! A very special moment and very nice touch was when the staff and the owner surprised us with a personalized cake wishing us a Happy Wedding Anniversary!! We got to share the cake with other visitors along with the staff. Morgan's Cove does not claim to be a 5 star resort however it did meet our expectations. We will definitely come back and share this experience. Thank you Morgan's Cove!! Pura Vida!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 30, 2013

While the staff was very friendly, the room itself had some issues. We asked to be put in a room with 1 bed instead of the 2 beds we'd reserved...they were happy to accomodate us. However, this room was wheelchair accessible...therefore, the shower flooded when we used it since there was no lip to keep the water in. We encountered 3 roaches (not small ones). The sheets on our bed were actually ripped!
The restaurant was a whole other dilemma. Since we were part of the "all-inclusive" plan, we were given a different menu than other guests. This menu offered less and less each day. We were only allowed 1 entree per meal with NO substitutions. I was offended when I could not get fresh fruit with my breakfast instead of toast and hashbrowns. They did appease me one morning, but after that the waiter made sure to say, "1 entree only".
They were low on help at the bar and restaurant...we even had to sit and eat dinner at the bar one night instead of a table since he was the only one working.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Morgan's Cove Resort & Casino

Address: 150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Morgan's Cove Resort & Casino 3*
Number of rooms: 80
Official Description (provided by the hotel):
Morgan’s Cove Resort & Casino located Beach Front in the quaint surf town of Jaco, Costa Rica. This bustling seaside village has restaurants, clubs, bars, casinos, and gift shops making it the most popular destination in all of Costa Rica. Adventures within minutes from the Resort include Sport Fishing, Zip Line Tours through rain forest Canopy, ATV tours, Horse Back Riding, Surfing, Golfing, River Rafting and Hiking the most popular Parks of Costa Rica, Carrera and Manuel Antonio National Parks. Relaxing around the two pools or sun tanning on the warm sand of the Pacific Ocean are a favorite past time. ... more   less 
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Also Known As:
Morgan`s Cove Resort And Casino
Morgan`s Cove Hotel Jaco
Morgan's Cove Resort & Casino Costa Rica/Jaco

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