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“Comfortable but little details are missed” 3 of 5 stars
Review of Morgan's Cove Resort & Casino

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Morgan's Cove Resort & Casino
3.0 of 5 Hotel   |   150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica   |  
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Hotel amenities
Special Rate
Best Deal on Jaco Beach
Ranked #21 of 42 Hotels in Jaco
Vestavia Hills, Alabama
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Comfortable but little details are missed”
3 of 5 stars Reviewed April 15, 2013

We were at Morgan's Cove this week. The hotel is facility is nice and has many options, but little things are missing. The beds are ok, but not great. The bathrooms were clean, but in poor shape. The staff was friendly but it was obvious they could use a little extra training. The food however was GREAT. No meal was lacking anything.

A few of the unfortunate things were the bars didn't open until 11 am and many of them, such as the pool bar, inexplicably closed early.

The wifi worked, but was spotty.

In general a little bit here and there would make this hotel earn 5 stars, but the numerous little things did add up, however if given the opportunity I would stay there again. The beach was wonderful and the sunset was out of this world. Jaco as a whole is a great place. The people are welcoming and warm. We did talk to the owner (the man with the pony tail who camps out at the bar closest to the beach by the corner smoking a cigar) and he said they are working to improve some of the unfortunate items and i believe him. I look forward to seeing it in the future.

Room Tip: The lower numbered rooms have apparently been more recently updated. If you need wifi try to be as...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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270 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kitchener, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 11, 2013

The fact that we have been to Morgans cove Four times in the last year and a half...."again" speaks for itself....the booking went very smooth as we booked the hotel with Shannon on our own through email,and booking the flight seperate,as we did not have the option of booking with a tour co.but it worked out very well...we still had the option of all-inclusive,or just the room with daily breakfast.we payed the hotel for a driver (shuttle pickup) from the airport,and he was there as we got out of the airport waiting....this resort is making "many" improvements as in the choice of food on the menu,they have italian nite,bbq nite,seafood nite etc etc....which is very good...we could not understand why others would go off the resort to eat,the food even off the regular menu,can be ordered anytime and is awesome, and also at a discount if lodging there.Some of the rooms are going through renovations which is very nice the new beds are excellent....we should also mention we did visit the sister resort "morgans central" and were amazed how nice it was...nice cabinas with kitchens living area and most renovated there also....if you stay at the cove you can drop into the central for a few coctails free of charge as it is downtown and nice to take a break while shopping.We really cant say enough of the place...it definetly is a hidden gem in paradise...and of course we will be returning.thanks again to the owners,managers and whole staff.
Seee you all soon!!

Room Tip: for us the second floor rooms have balconys which are a little more private.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bournemouth
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2013

We arrived on a busy evening following a local 10 k race. The roads were at a standstill with the volume of traffic and in the distance we saw a man directing traffic! It turned out to be the hotel manager who then proceeded to run on front of the bus to assist our arrival !!! Lol
Contrary to many reviews we found staff very helpful, rooms clean and bright if a little tired. Solar powered hot water which was mostly plentiful in a decent shower.
Nice clean pools plenty of sun beds and most of the time there were very few people about.
The setting and grounds are very picturesque with lots of birds, lizards and we were lucky enough to see a crocodile on the river bank opposite the restaurant!
We were on a bed and breakfast basis and found the buffet very pleasant with lots of fresh fruit, eggs and hot buffet plus juice and hot beverages
On the whole it proved a very enjoyable relaxing stay

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Devon
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 29, 2013

I spent three nights here, with a group of 25.. great centre for exploring the Jaco area, and to enjoy the Pacific coast. Jaco is a busy, lively little town within easy reach of the lovely parks and rivers.
Rooms are quite adequate and comfortable - one or two levels. Mine was ground floor, overlooking the larger pool. It was a bit dated, but some rooms are more updated. There are three pools, one with a bar pool, one smaller one too near to the kitchen, and a little kiddies pool. Plenty of sunloungers, but no cushions, and very few parasols - it was very hot, and shade was needed. The grounds are well maintained. The bars are not too bad, The restaurant tries, but is not very special. Breakfast choice is reasonable. Lunch and dinner a bit limited, and the service is variable.
The hotel opens out onto the beach, with some sunloungers available. It is open to the public, and there is no security on the beach side of the hotel. there is at the main entrance. It is a pet friendly hotel, which is Ok for locals.

Room Tip: Depends if you want to be near the pools, the bar, or beach.
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, April 1, 2013
Thanks for your visit with us and we think your cat picture is Fabulous! Hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 24, 2013

My husband and I were traveling to Jaco for my birthday to buy a surfboard from the Osa Peninsula thinking it would be a quick day trip. We brought the dog and nothing else. After a rain storm and road work set backs, we didn't arrive until late and were forced to find lodging for the night. This place was the only place willing to take us all in. We have a beautiful show dog quality Aussie by the way who is trained to the max and is amazingly well. We were grateful to have a place at this point to have a room, which was adjacent to a bar. The walkways are slick. I fell and busted my knee and my ankle, the staff was unconcerned. The guy showing us to our room almost fell several times. Shook that one off and was ready to go the room. The food was good and drinks ( I was ready for one ) were delicious. They do turn the water off every night and will not turn it on if you are an early riser before 7 AM. It is not going to win awards for decor but it is decent and everyone was friendly, they are just really cheap and don't give you towels and soap, etc unless you ask. Not going again unless I have a dog.

Room Tip: Something away from the bar. Ocean side, Upstairs.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
We are Always glad to Except Mascots we love animals and are animal friendly here at Morgan´s Cove Resort. I have a dog, Pepper and 3 kittens. It is always very important to us if a guest is ill or injured in any way. Many guests will praise our staff for taking them to the clinic or hospital or even arranging doctors to come to the hotel for them when needed. I find it hard to believe if you busted your knee and ankle as stated that you would just get up and shake it off? If you needed any kind of medical attention at all only need to ask. All rooms are cleaned daily, Towels, soaps, shampoos, and conditioners are ALWAYS provided in all our rooms. Only excemption would be for human error of the cleaning girls( again a problem fixed fast with a call to reception) It is an error that we do not except and we would look in to immediately. We also never turn our water off every guest that stayed with us knows that the only issue might of been if the power went out or there was a repair being made to a broken water pipe somewhere. Thank you and doggy treats!
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Kamloops, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2013

My partner and I take a 2 week vacation every winter.
This is the first time that I wanted to leave before our first week was over....
From the lack of chairs and umbrellas at the beach and the pools, no activities for adults or children of any kind,ie: dance & Spanish lessons,water aerobics etc...everywhere that we've gone in the past there were non-motorized equipment available to use at no charge....At Morgan's Cove we had to pay to use the boogie boards and they were more then double the price as in Jaco...(figure that one out). no a la carte restaurant (what they had on Thursday evening did not qualify as an a la carte) the limited choice at the buffet (we've seen bigger dessert spreads in other places we've stayed at including Cuba and Honduras) and a lot of times the trays didn't get refilled. We couldn't get any after dinner drinks ie: cream liquors of any kind, (we had to pay for those) I tried to order a bloody mary but was told that the bloody mary mix was too expensive so I would have to pay for it. As for the afternoon snacks, well I won't even go there it was just too sad. And of course the privilege of buying bottled water starting the second week at our "All inclusive"resort. (first week it was free)
And last but not least,, the fact that restaurants and bars have a Non-Smoking law.....And guess what? The owner sat at the bar and smoked his big cigars all the time...So would I go back there ? ? ? ? NEVER......
On a happier note though, we met a lot of wonderful people from all over....And the beach was awesome to walk on.....
Take the time to read "joJO12345Noyan_Qc" She said it very well......

Room Tip: Don't go to this resort......choose another place to go to...Much better places in Jaco....
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
Thank you for your response, and we are happy for your constructive criticism. However, there are a few points to set straight Black Beard´s Restaurant in the Morgan´s Cove Resort Always offers an Ala Carte Menu from Breakfast till Dinner, Offering a Full International Menu. We are a 3 star Resort and do not offer activities that 4-5 Star resorts may offer that you stayed in the past. We would have to charge the Clients more for these services. It is true that there is a non-smoking law in Costa Rica but Clients as well as other people are allowed to smoke in open air areas. Which has very little discomfort to other guests. We have added a lot of beach lounges around our pool areas for our guests and have had very little complaints. We have put a few lounges for beach use but it is not a service offered nor is Beach umbrellas. And Yes thank you very much for bringing to our attention of issues of drinks in the Bar we are correcting some problems and mis-communication of the staff.
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Brecon, United Kingdom
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 22, 2013

Stayed here in November 2012 and it was all okay. The location on the beach is pretty good and you can sit and watch macaws sitting in the trees around the resort. The drinks at the bar were very expensive. Breakfast was the only meal we ate here, and , unusually , was to order rather than from a buffet. My room was close to the pool and perfectly adequate and clean. This is quite a large resort with good facilities although just perhaps a little ordinary.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Morgan's Cove Resort & Casino

Address: 150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Morgan's Cove Resort & Casino 3*
Official Description (provided by the hotel):
Morgan’s Cove Resort & Casino located Beach Front in the quaint surf town of Jaco, Costa Rica. This bustling seaside village has restaurants, clubs, bars, casinos, and gift shops making it the most popular destination in all of Costa Rica. Adventures within minutes from the Resort include Sport Fishing, Zip Line Tours through rain forest Canopy, ATV tours, Horse Back Riding, Surfing, Golfing, River Rafting and Hiking the most popular Parks of Costa Rica, Carrera and Manuel Antonio National Parks. Relaxing around the two pools or sun tanning on the warm sand of the Pacific Ocean are a favorite past time. ... more   less 
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Also Known As:
Morgan`s Cove Resort And Casino
Morgan`s Cove Hotel Jaco
Morgan's Cove Resort & Casino Costa Rica/Jaco

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