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“Nice situation, great beach, mediocre hotel” 3 of 5 stars
Review of Morgan's Cove Resort & Casino

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Morgan's Cove Resort & Casino
3.0 of 5 Hotel   |   150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica   |  
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Hotel amenities
Ranked #27 of 43 Hotels in Jaco
Devon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice situation, great beach, mediocre hotel”
3 of 5 stars Reviewed March 29, 2013

I spent three nights here, with a group of 25.. great centre for exploring the Jaco area, and to enjoy the Pacific coast. Jaco is a busy, lively little town within easy reach of the lovely parks and rivers.
Rooms are quite adequate and comfortable - one or two levels. Mine was ground floor, overlooking the larger pool. It was a bit dated, but some rooms are more updated. There are three pools, one with a bar pool, one smaller one too near to the kitchen, and a little kiddies pool. Plenty of sunloungers, but no cushions, and very few parasols - it was very hot, and shade was needed. The grounds are well maintained. The bars are not too bad, The restaurant tries, but is not very special. Breakfast choice is reasonable. Lunch and dinner a bit limited, and the service is variable.
The hotel opens out onto the beach, with some sunloungers available. It is open to the public, and there is no security on the beach side of the hotel. there is at the main entrance. It is a pet friendly hotel, which is Ok for locals.

Room Tip: Depends if you want to be near the pools, the bar, or beach.
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, April 1, 2013
Thanks for your visit with us and we think your cat picture is Fabulous! Hope you visit us again soon!
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345 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed March 24, 2013

My husband and I were traveling to Jaco for my birthday to buy a surfboard from the Osa Peninsula thinking it would be a quick day trip. We brought the dog and nothing else. After a rain storm and road work set backs, we didn't arrive until late and were forced to find lodging for the night. This place was the only place willing to take us all in. We have a beautiful show dog quality Aussie by the way who is trained to the max and is amazingly well. We were grateful to have a place at this point to have a room, which was adjacent to a bar. The walkways are slick. I fell and busted my knee and my ankle, the staff was unconcerned. The guy showing us to our room almost fell several times. Shook that one off and was ready to go the room. The food was good and drinks ( I was ready for one ) were delicious. They do turn the water off every night and will not turn it on if you are an early riser before 7 AM. It is not going to win awards for decor but it is decent and everyone was friendly, they are just really cheap and don't give you towels and soap, etc unless you ask. Not going again unless I have a dog.

Room Tip: Something away from the bar. Ocean side, Upstairs.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
We are Always glad to Except Mascots we love animals and are animal friendly here at Morgan´s Cove Resort. I have a dog, Pepper and 3 kittens. It is always very important to us if a guest is ill or injured in any way. Many guests will praise our staff for taking them to the clinic or hospital or even arranging doctors to come to the hotel for them when needed. I find it hard to believe if you busted your knee and ankle as stated that you would just get up and shake it off? If you needed any kind of medical attention at all only need to ask. All rooms are cleaned daily, Towels, soaps, shampoos, and conditioners are ALWAYS provided in all our rooms. Only excemption would be for human error of the cleaning girls( again a problem fixed fast with a call to reception) It is an error that we do not except and we would look in to immediately. We also never turn our water off every guest that stayed with us knows that the only issue might of been if the power went out or there was a repair being made to a broken water pipe somewhere. Thank you and doggy treats!
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Kamloops, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 23, 2013

My partner and I take a 2 week vacation every winter.
This is the first time that I wanted to leave before our first week was over....
From the lack of chairs and umbrellas at the beach and the pools, no activities for adults or children of any kind,ie: dance & Spanish lessons,water aerobics etc...everywhere that we've gone in the past there were non-motorized equipment available to use at no charge....At Morgan's Cove we had to pay to use the boogie boards and they were more then double the price as in Jaco...(figure that one out). no a la carte restaurant (what they had on Thursday evening did not qualify as an a la carte) the limited choice at the buffet (we've seen bigger dessert spreads in other places we've stayed at including Cuba and Honduras) and a lot of times the trays didn't get refilled. We couldn't get any after dinner drinks ie: cream liquors of any kind, (we had to pay for those) I tried to order a bloody mary but was told that the bloody mary mix was too expensive so I would have to pay for it. As for the afternoon snacks, well I won't even go there it was just too sad. And of course the privilege of buying bottled water starting the second week at our "All inclusive"resort. (first week it was free)
And last but not least,, the fact that restaurants and bars have a Non-Smoking law.....And guess what? The owner sat at the bar and smoked his big cigars all the time...So would I go back there ? ? ? ? NEVER......
On a happier note though, we met a lot of wonderful people from all over....And the beach was awesome to walk on.....
Take the time to read "joJO12345Noyan_Qc" She said it very well......

Room Tip: Don't go to this resort......choose another place to go to...Much better places in Jaco....
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
Thank you for your response, and we are happy for your constructive criticism. However, there are a few points to set straight Black Beard´s Restaurant in the Morgan´s Cove Resort Always offers an Ala Carte Menu from Breakfast till Dinner, Offering a Full International Menu. We are a 3 star Resort and do not offer activities that 4-5 Star resorts may offer that you stayed in the past. We would have to charge the Clients more for these services. It is true that there is a non-smoking law in Costa Rica but Clients as well as other people are allowed to smoke in open air areas. Which has very little discomfort to other guests. We have added a lot of beach lounges around our pool areas for our guests and have had very little complaints. We have put a few lounges for beach use but it is not a service offered nor is Beach umbrellas. And Yes thank you very much for bringing to our attention of issues of drinks in the Bar we are correcting some problems and mis-communication of the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecon, United Kingdom
Level Contributor
61 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed March 22, 2013

Stayed here in November 2012 and it was all okay. The location on the beach is pretty good and you can sit and watch macaws sitting in the trees around the resort. The drinks at the bar were very expensive. Breakfast was the only meal we ate here, and , unusually , was to order rather than from a buffet. My room was close to the pool and perfectly adequate and clean. This is quite a large resort with good facilities although just perhaps a little ordinary.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welland, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 22, 2013

I just spent two weeks there with my male friend, from Feb. 26 till March 12. There are so many things I would like to mention, I hope you have time to sit and read this.

First off I want to say we travel a lot and it takes a lot for us to complain about anything. We do realize that when you are visiting other countries you have to understand that you will not always get the same of anything that you're used to, and you have to make allowances for that.

That being said.....

Morgan's Cove is a small resort with 80 rooms. There is no souvenir shop, nor any kind of store that you can buy any kind of every day item. You have to go into the town of Jaco for that.
My friend and I are both smokers, the first night we were there we sat at the bar outside the restaurant. We saw no ashtrays, so we asked the bartender for one. At the end of the bar was a long haired guy smoking a huge cigar. He said to us, and I quote: "I had so many nice ashtrays all around the bar, and all you Canadians stole them." Turns out he's the owner of the resort. That was the start of our two week stay. Needless to say that left a very bad taste in our mouths.

The poolbar is closed every Tuesday, as that is the bartender's day off...??? (true)
It was a lot of fun when it was open, and the bartender is a blast!

The beach is awesome and great to walk on. You can walk right into the town of Jaco from the beach, or you can walk the streets (but they can really hot). The resort itself has a terrible shortage of beach chairs and absolutely no umbrellas, so we did not sit on the beach the whole time we were there.

Restaurant (only one)
==================

The food that they serve for all inclusive guests is in one word....horrible.
Let's start with breakfast.... Unless you're an early riser, you may as well try to sleep or enjoy the peacefulness of the birds, because NOTHING opens until 7:00am. Not even coffee! When it does open, the buffet offers nothing but rice and beans, boiled potatoes, a few other things which I couldn't figure out, and pieces of hot dogs (we grabbed a few to feed to the local doggies!) There are a couple of nice guys that will cook you eggs (with toppings of ham, cheese, onions, green peppers, or bacon) They were actually quite good.
The coffee that you have to serve yourself is not bad, and the other juice container differs from day to day. The day before we left was orange juice, (the only time I saw it) and that was pretty fresh. They had a small selection of fruit, but not cold. There was also a container of cheap cereal, and if you get there late, the milk is warm.

The buffet is so small, and there are no choices. The quality of the food is not good. We ate out in town or let's just say "away" from the resort most of the time, which kind of defeats the purpose of an all-inclusive. One night a week, instead of having the buffet, they have an a la carte menu, which is just as bad. And if you like dessert, don't go too late as they will have none left. Oh by the way, there is only one choice for dessert, either a small piece of cake, or pie.

OUR ROOM
==========
Our room itself was very pretty when you walk in, but upon opening the drawers of the dresser to put away my clothes, all I smelled was a terrible musty smell. The rooms have no refrigerators. The coffee maker makes only two small cups of coffee, and they don't give you extra coffee to make more. Also, a small bottle of water is $1.00 + tax, and a large bottle (1 litre) is $2.00 + tax.
It is not free....

There is no ceiling fan as advertised, and the wi-fi works only when it wants, and that's not often.
There is no bathtub, just a stand up shower with door. I have absolutely no problem with that, however, when either one of us took a shower, the water would leak out and go all over the bathroom and into our room. We were mopping up the floor with our room towels and our beach towels every day. We spoke to quite a few guests and they all had the same problem. Not fun....
Our air conditioner also leaked, which we had to mop up every day also. Needless to say the room had mold in it. I am allergic and had to take my antihistamines every day.

We enjoyed ourselves other than the above, we made a lot of friends and really had a blast on our excursions. Next time I go back to Costa Rica I will NOT be going back to Morgan's Cove Resort and Casino.

Room Tip: There are really no ocean view rooms, so don't pay extra for that.
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
Were Glad you enjoyed your stay with us here at Morgan's Cove Resort, As you stated there are coffee makers in every room for the early riser with 1 pack per day of coffee. And yes Coffee was served at 7am that we are changing to an earlier time and will also be adding a coffee station in the Lobby. Thank you very much for your comment of a gift shop, which was duly noted and we are currently adding a gift shop to our office for the clients convenience. There are always problems with guests taking things from where they belong, back to there rooms some times, wine glasses is one of the most common, that creates a hugh problem for other guests and when they want to use that item such as ashtrays. All we can do is ask that guests respect other guests needs. Its an on going challange. We would love to offer bigger buffets and more services but honestly your tour provider will no give us a larger amount to make these kind of adjustments.
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Brockville, Canada
2 reviews
3 of 5 stars Reviewed March 21, 2013

My fiancee and I just arrived back from Morgan's Cove Resort one week ago. Mass confusion as we were dropped off at Morgan Cove CENTRAL to check in (yikes, similar to an older hunting camp,, no oceanfront). I was in tears and my fiancee was "What did you get us into?". Our travel agent was informed through the phone travel rep for Nolitours that the two resorts were under one umbrella and connected. Totally untrue! Beware of this when booking.

We immediately took a taxi to Morgan Cove Central, The General Manager, Shannon was a lifesaver and totally rescued us! She went above and beyond to ensure we were accomodated to. She mentioned that this is a common mistake and somehow has to be eliminated. The two hotels are not connected whatsoever. However, that being said, it was the last room and sold out for the remainder of the week. Being a small resort, we gained many wonderful friendships with four other couples and were able to spend time together at the resort and offsite.

I have never written a review during my 25 years of travelling and am apprehensive doing so as I don't know great this will sound. Others we travelled with felt the same. We will not return to this hotel as it requires capital improvements.

The rooms were renovated to some extent two years ago. The showers drained very slowly and overflowed and there were very few rooms with queen beds. Most were two doubles. Breakfast was by far the best meal of the day (homemade omelets were the best). Early risers beware - no coffee prior to seven which totally made my fiancee a very grumpy bear!!! No pop prior to 11:00 am or bar, requesting cubed ice was a huge feat!! Water machine broken alot and empty which was of prime importance with the temperatures. An improvement would be a small giftshop to purchase lotions, sunhats, advil etc.

Very rocky beach and black sand (not well kept or raked). One a la carte which was only two choices (salisbury steak or seafood rice). Italian night and bbq nite were fabulous. You can order off the menu at 1/2 price and the bacon wrapped filet mignon $16 US was amazing and the soulaki type luncheon item. Quantities of all buffet items were limited and gone quickly. There was a lack of kitchen staff replenishing items and cutlery. Alot of beans, rice and fish items. Only one desert choice per meal (most often gone as tourists grabbed at the start of their meals). Did not get desert once. Pool chairs were 90% broken (ripped at the backrest area) and there were no activities poolside. For smokers, good luck finding an ashtray. A few at the bar area and otherwise none which causes litter and extra work for the staff. Dogs galore - a dog was sitting ON THE bar counter at lunch one day and I was just apalled!!! Beach chairs were lacking (30 quantity) and always taken. Hard white plastic with no umbrellas for the peak of the day (80-98 every day). Towels were very old and crappy/stained. Need to be replaced.

Overall, this resort was definitely an eye opener. My fiancee and I are 48 & 50 and are too old for this!! I have travelled extensively and never again would I recommend a 3 or 3.5 star. For the money difference we spent it on going off site for dinners in Jaco and travel excursions to get us away for the day. Very few people stayed at the resort during the day. The most memorable excursion from the hotel was "Tortuga Island". It included snorkeling, lunch and bus/speedboat to the island of white sand and fabulous swimming. We did not want to go back.... Apparently they rent hammocks on the island for $15 a nite and you can stay if you can arrange transportation back to mainland!!

Room Tip: Don't forget your drain opener!!
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

My brother and I booked this trip last minute. We went there just looking for a break from the cold Canadian winters and for some fun. It meet our expectations and we had a blast!!! The hotel is located on a unreal beach and has easy access to everything. We did alot of day trips (fishing, Zip Lining Croc Tours ect.) If you want to surf or buggie board it's only 30 feet away with some of the best waves along the whole beach. Shannon from the Resort is very very acomidating and provides outstanding service. We got a disk with pictures of our Zip Lining trip and when we got home the disk was corrupt. I emailed her a month later and she totally went out of her way and got us a new disk from the Zip lining company. She is a great asset to the resort and just a really nice person to deal with. This is even before the disk issue. Great Value for the money for SURE!!! This is a great place to stay

Room Tip: Ask for a room closest to the beach. Bartender at the back pool is outstanding (believe his name is...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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jeffsalamone, Manager at Morgan's Cove Resort & Casino, responded to this review, March 29, 2013
We are pleased that you and your brother enjoyed our Resort! we are glad to report we are making improvements for next year so we hope to see you both again! Its a blast when people come to have a great vacation and not look to complain about everything and anything!
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Additional Information about Morgan's Cove Resort & Casino

Address: 150mts de la municipalidad de Jaco, Jaco 61101, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Morgan's Cove Resort & Casino 3*
Number of rooms: 80
Official Description (provided by the hotel):
Morgan’s Cove Resort & Casino located Beach Front in the quaint surf town of Jaco, Costa Rica. This bustling seaside village has restaurants, clubs, bars, casinos, and gift shops making it the most popular destination in all of Costa Rica. Adventures within minutes from the Resort include Sport Fishing, Zip Line Tours through rain forest Canopy, ATV tours, Horse Back Riding, Surfing, Golfing, River Rafting and Hiking the most popular Parks of Costa Rica, Carrera and Manuel Antonio National Parks. Relaxing around the two pools or sun tanning on the warm sand of the Pacific Ocean are a favorite past time. ... more   less 
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Also Known As:
Morgan`s Cove Hotel Jaco
Morgan`s Cove Resort And Casino
Morgan's Cove Resort & Casino Costa Rica/Jaco

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