I have stayed at this complex four times and will be returning spring 2012. The complex has gone thru some growing pains and I will be the first to admit the 2009 visits were less than satisfactory while under the management of Ramada, who no longer manage the place. The complex has retained the name of Ramada only. I met several long term renters entering their second year of residence in the complex and they commented things greatly improved when RCI took over. Not all units are owned/operated by the on site management company referred to in many of the reviews. I found privately owned units (not the Phoenix owner) independently managed by BeachhomeCostaRica.com and they were Very Good. It is a SELF CATERING unit, not a hotel. Especially good for families or groups of 2-6 people.The units have been stocked and outfitted beyond basics by the owners. They were well maintained, very clean and exceptionally large. House keeping was provided at the end of every week. Daily maid service was available for an additional fee, however with a washer & dryer and all cleaning supplies included, we did not utilize.The complex is located in the north end of town which is quiet, and within easy walking distance of shops, restaurants and nightlife, and 2 blocks from beach.
Additional manual locks were added to the condo unit door, a metal key is provided to renters and controlled by the private management company. On site company does not have access to the units.
There is a safe in the master bedroom which you can program your own combination - USE IT !
Great large pool surrounded by oasis garden with shallow end for children. Also a playground for children. Patio chairs, lounge chairs, patio sun umbrellas and 3 seater patio swings with canopies available for your use.
Condo units have large balconies with this unit containing a large patio table, comfortable patio chairs, fold down table attached to railing, in addition to the bistro table & chairs.
Unit has a panoramic view of the mountains, town and ocean.
Other items in unit that are beyond the basic - Coleman cooler on wheels, beach sun umbrella, rain umbrellas, nightlight in kitchen that automatically turns on in the event of power failure and converts into a flashlight, battery backup to support computer equipment for WIFI, small DVD and book selection for you to enjoy, neoprene drink holders to keep your beverage cool.
Private management company is located off site, but still in Jaco and offers great support if you need it and contact them with your concerns. They also were able to arrange transportation to/from airport for a fee, and recommend/arrange tours.
NOT SO GOOD, BUT NOT SO BAD:
TV is not a flatscreen, but who goes to Costa Rica to watch TV ?
Despite posting instructions how to operate AC, still hard to figure out, ASK for assistance on how to. The country is hot and humid !
Pool area could use BBQ's for renters to use
Pantry kitchen doors continually jumped out of track.
Power Outages - EXPECT THEM. The outages are not caused by the condo complex as suggested by previous reviews, but happen locally. I have sat on the balcony and the portion of the grid for the town where the complex is located is dark, but other portion grids are lit up.
Yes, there are two building towers that are empty shells of buildings which are an eyesore, however they are not visible from the units I stayed in, only if you have a pool view unit or are sitting at the pool. The areas have been sectioned off by a high fence and shrubbery. Do not think these empty buildings are only happening at this complex. The country has many such buildings dotting the landscape, as the construction industry and property sales were hit extremely hard in these economic times.
Jaco has changed dramatically in the past years, from a sleepy fishing town to a popular tourist location. Drugs and "ladies of the evening" have been cleaned up, but not eliminated. Be smart, be aware,do not treat your safety and possessions any differently because you are on vacation. I personally have not had any issues with my safety, parking my rental car and I walk the streets in the evenings without any concern. The police have a strong presence in Jaco, and in fact, while driving in the town and surrounding area, have been stopped at roadchecks up to four times in one day/evening. Always carry your passport or a photocopy for ID.
I would not let any of the negative issues affect your decision to visit this beautiful country and a chance to interact with the wonderful locals, the Tico's.
Choose rooms with a mountain, town & ocean view and book through a private management company
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.