Our most recent stay here was magnificent. The staff are attentive to your needs without being overbearing. They are a phone call away when you need anything at all, but allow guests tremendous privacy otherwise. We stayed in the 20 year suite. The only complaint is a faint mildew smell from the cover over the large private in-room jacuzzi. Other than that the accommodations were beyond expectations. With only 7 suites total we only saw other guests once or twice in a week at the Zephyr Palace. More frequently over at the Villas Calletas facilities. It was like having the entire grand palace to ourselves. Our large private balcony overlooked the lush valley below, the hotel's private beach and the blue Pacific beyond. Fantastic. The staff are extremely friendly and take great pride in serving your needs and making you feel special. From our room we could watch toucans, macaws, white faced monkeys, and numerous smaller creatures. If you have a 4WD vehicle you can drive to the private beach, otherwise take the hotel's shuttle because the road down is treacherous.
I can highly recommend this place and we will stay again the next time we are in the area.