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“Beautiful views and great rooms, but more geared toward groups.” 3 of 5 stars
Review of Zephyr Palace Luxury Rental Mansion

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Zephyr Palace Luxury Rental Mansion
4.0 of 5 Hotel   |   Garabito, Herradura de Jaco, Jaco 12358-1000, Costa Rica   |  
Hotel amenities
Ranked #5 of 42 hotels in Jaco
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Beautiful views and great rooms, but more geared toward groups.”
3 of 5 stars Reviewed March 22, 2013

The Zephyr Palace is absolutely beautiful. The rooms are very luxurious. We stayed in the Oriental Suite and it had a great balcony overlooking the ocean, a huge master bathroom complete with walk-in shower and hot tub with an ocean view, and a second small bedroom and bathroom with a walk-in shower. If you are just looking for a great room with a view, you will get it here. If you are looking for a totally wonderful customer service experience, perhaps elsewhere close by, like the Marriott, would be better.

This place is geared toward large group bookings like wedding parties and other parties renting out the whole 7 room mansion for special events. We were there when another large party had rented out the rest of the rooms and many others in the Villas complex. We were apparently the "odd couple out". After paying a huge amount of money to get a room there, we were made to feel like intruders on the other big party's good time. When we tried to swim in the beautiful infinity pool overlooking the ocean, we were constantly questioned about who we were and if we were staying there (really???), and then we were ineptly escorted out of the pool as we were told it was reserved for a private party, and whisked off to another pool on the property. Totally not cool and very embarrassing.

I did complain about our treatment when we were checking out and had to ask for compensation for our treatment as they offered none upon checkout. I will have to say that they finally did comp our night's dinner and drinks after they saw how unhappy we were so I'll give them credit for that but we shouldn't have had to ask for that courtesy.

Room Tip: The Oriental Room is apparently right below the kitchen, so expect a lot of noise late at night whil...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 14, 2013

We attended the wedding at Zephyr Palace, which was nice (except over done steak and lousy wedding cake).
But all that beauty was wasted by lousy (actually non) sleep we got due to the rock hard beds in our room. When we mentioned it at the morning while checking out, no apology or any good will attempt came.
We spend one week before in Doubletree by Hilton in Puntarenas, where the beds were comfortable and therefor we know it is not standard to have hard as rock beds in Costa Rica.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 11, 2013

Would like to thank everyone at Zephyr palace and villa caletas for making my wedding unbelievable! We had about 50 people and could not have asked for more. Our guest were amazed and the food and view was divine. This was our second time there and definitely would come back. Coming from Bermuda, we had high expectations and all was met. The sunsets are amazing, and the pool at the zephyr made them so much more private and special

Thank you!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 2, 2013

Overall I had a wonderful stay at the Zephyr Palace, part of Villa Caletas. The Palace has about 8 suites and a small infinity pool overlooking the jungle and ocean. Our suite has it's own outdoor jacuzzi (I think most do in that building) and a separate spare bedroom fit for traveling with your personal assistant. We were one of 2-3 couples there during our stay so we had a semi-private experience.

The property also boasts a private beach outfitted for lounging and relaxation, accessible by a long walk or a convenient shuttle service. The beach, however, is not suitable for swimming (rocks). And if you need a change of food or scenery, it's about a US$30 cab ride into the town of Jaco.

Service at the Palace seemed a little slow though. Being on the far side of the property you need a pick/drop off just to go to the main restaurant. On one occasion the cart did not show up and on another took over 30 minutes. When we ate or drank at the pool at the Palace, our order took ages. It seemed our waiter was the only person working in that building and was perhaps running back and forth to attend to other duties. It's not any fault of his but just seemed understaffed, perhaps due to the small number of guests in the Palace at that time.

The Zephyr Palace also appears to be a wedding venue and on a few occasions there was a flow of visitors and sightseers coming through as we sunbathed and ate our breakfast pool side.

All of this is still only a small blemish on an overall wonderful experience. I would definitely recommend the Zephyr Palace to others and may even return sometime myself.

Room Tip: Try to get the room all the way at the bottom of the property. It is the only room where the jacuzzi...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

My husband and I were VERY impressed with everything at Zephyr Palace. We were on our honeymoon and spent a full week enjoying the blissful beauty of Zephyr. We were pleasantly surprised when we arrived and informed by the very kind man at the front desk that we had been upgraded to the Imperial Suite, the most luxurious suite on the property. And it certainly lived up to its description! It had the most amazing views, we were able to lay in bed and watch the sun set through floor to ceiling windows, watch macaws fly above the trees right off our balcony, relax in our private hot tub and then work off the delicious food we ate at the hotel restaurant in our very own private gym right in the comfort of our suite. It was by far the most beautiful place we had ever stayed.

The staff was kind and helpful. The concierge helped us book our day trips and recommended local sights and restaurants to try that were all very good. The bell hops were always very helpful and friendly as well as the restaurant staff. We were always treated well. The woman who cleaned our room every day was so sweet, she would always leave fresh flowers in our room. We were treated like VIP's in every part of the hotel.

We highly recommend staying at Zephyr Palace for a truly blissful vacation in paradise!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012

We actually were scheduled to stay at the Zephyr Palace but upon arrival were upgraded to a master suite. Let me say...this was an amazing villa with a view that cannot be described! We had our own private pool...our own little oasis. I will most definitely go back to Villa Caletas and Zephyr Palace if I get the opportunity to go to Costa Rica again. Wonderful 4 days of paradise!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2012

This place was absolutely wonderful, the staff was none like I've ever seen. They constantly had a genuine smile on their faces and were readily available. The hotel itself is strikingly beautiful with some of the best views in the world. The food is top notch whether you eat breakfast, lunch or dinner. The only con for me was the location in the middle of the rainforest which limits your activities if you don't feel like leaving the grounds. Other than that, the place is worth every penny.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zephyr Palace Luxury Rental Mansion

Address: Garabito, Herradura de Jaco, Jaco 12358-1000, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Jaco
#4 Romantic Hotel in Jaco
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Zephyr Palace Luxury Rental Mansion 4*
Official Description (provided by the hotel):
in the central pacific coast of costa rica with an impressive view to nicoya gulf and located in the top of the hill, is the zephyr palace, a stunning mansion with breathtaking sunset views, bordered by a tropical forest and touched by a gentle breeze.its name and design was inspired in the mythological greek god of the west wind. zephyr in the original greek zephyros, was considered the gentlest wind. the warm west wind brought the spring season, even today the name of the god means a warm and light breeze. ... more   less 
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Also Known As:
Zephyr Palace Luxury Rental Mansion Hotel Jaco
Zephyr Palace Luxury Rental Mansion Costa Rica/Jaco

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