This place was absolutely wonderful, the staff was none like I've ever seen. They constantly had a genuine smile on their faces and were readily available. The hotel itself is strikingly beautiful with some of the best views in the world. The food is top notch whether you eat breakfast, lunch or dinner. The only con for me was the location in the middle of the rainforest which limits your activities if you don't feel like leaving the grounds. Other than that, the place is worth every penny.