After two wonderful weeks travelling independently in Costa Rica, we arrived in this lodge, where everything seems to be planned for you to spend a lot of money and feel completely stupid. Not the best way of ending our holidays!
Maybe we were unlucky, but our guide seemed to hate his job. He mocked previous tourists with the boatman (ok, the tour was in English, but some of us understand Spanish perfectly and that gives a horrible and unprofessional impression), ignored our questions and treated us as children that need to be repeated things a hundred times and being told off. Unfortunately, we had to stick to the same guide for 3 days if we wanted to explore the canals.
But the worst was yet to come. When trying to pay our drinks during checkout, we discovered that there were some bills that had wrongly been charged to our room. It took us quite a while to sort that out and had to leave in a rush, forgetting our passports in the safe. When we realized that we had left them behind we were already in the boat, and the only solution Mawamba could offer was to bring them to land if we paid 200USD on the spot. Friendly, aren't they? Despite knowing the difficulty of recovering your valuables after you've left (the only way to leave is in their boats), they do not ask if you have anything in the safe as a standard checkout procedure. A lucrative business, isn't it?. In any case, I would not recommend anyone to stay in a place where such abusive practices are the norm. Nice as the pool may be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure