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“Escape if you can, but forget a refund!!!!” 1 of 5 stars
Review of Ilan-Ilan Caribbean Lodge

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Ilan-Ilan Caribbean Lodge
Tortuguero 1150, Costa Rica (Formerly Hotel Ilan-Ilan)   |  
Hotel amenities
Ranked #5 of 9 Hotels in Tortuguero
Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Escape if you can, but forget a refund!!!!”
1 of 5 stars Reviewed March 18, 2007

Ilan Ilan is closer to Sing Sing than a hotel.....you arrive by van transfer to a boat.....and are dropped on a pier with rotting wood and concrete chips of a walkway to the hotel....bad sign.....

This is a package deal, with transportation, three meals a day and canal tour. We were greeted with an inedible meal, a cut of meat so tough, we couldn't cut it.....however beans and rice were still good.

There was one other "client" at this hotel, in high season. We are pointed to our room, with a ceiling fan that drooped downward, mattress pads 2" thick, and a bathroom whose only decoration was the painted red flooring on the concrete shower.....but the fixtures worked.

Now, you must pay in advance, and you can't just leave as transportation is included, you are on an island, surrounded by man eating mosquitos.....and crocodile infested waters.....

I don't suggest you give them the time of day........try Turtle Beach Lodge or the brother hotel Mawamba.......

We ended up leaving, thinking we were getting a refund, but it never happened. We ended up in Turtle Beach Lodge, a very pleasant hotel with exceptional food and excellent tour of the canal.......

  • Liked — nothing
  • Disliked — everything
  • Stayed August 2006, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we made all the necessary to give at our customers a good service and quality possibles in the jungle with the respect of the naure.

We would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed July 15, 2006

We recently returned from a visit to Costa Rica that included a weekend at this hotel, and it was absolutely horrible. The boat that the hotel used to transport guests around the canals spat fumes worse than a New York bus. The rooms are bare bones, and there are no amenities. After seeing other establishments we were very disappointed in the shabby rooms. Also the hotel was empty, even though its the busy season there now. The guide they assigned to us was terrible and knew nothing about the area we were in.

The weekend was supposed to include three tours of the canals, the national park, and other sights of the area. The owner completely exaggerated what the tours included, which ended up being one boat ride and a walk through the park by a guide who was useless. After the description of the "tours" on the phone we felt completely misled. I have been to Costa Rica three times, and so I had assumed that this would be of a better caliber from what we were told on the phone.

When we booked the reservation we told the agent the we were coordinating a trip with another tour and needed to be back in San Jose at 4:30, since the trip included round trip transportation. Because of the owner directly lying about our return arrangements to myself and the driver of our van we arrived at San Jose 2 hours later than we were promised. I tried to address the problem as it developed, reminding them of their time commitment to us. In the end we were literally held hostage by this company, while they took a 2 hour detour around the countryside, the whole time the driver apologizing because he was lied to about our destination. I hope no one else has to endure the treatment of this hotel!

  • Stayed June 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klonchi, Gerencia at Ilan-Ilan Caribbean Lodge, responded to this review, December 28, 2007
Google Translation
Es mision imposible con un programa pre establecido quedar bien con todos .
El hotel Ofrece el programa completo que incluye transporte terrestre ,Fluvial,alimentacion y un Tour cada medio dia acompañado de un guia bilingue
No tenemos cultura del licor somos naturalistas nuestros visitantes participan ademas en plantar un arbol por pais cada dia ,miles de ellos florecen en nuestra reserva forestal.
Higilio Tarno
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilan-Ilan Caribbean Lodge

Address: Tortuguero 1150, Costa Rica (Formerly Hotel Ilan-Ilan)
Location: Costa Rica > Province of Limon > Tortuguero
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Tortuguero
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
We hope you will enjoy it with us. We start our adventure from San Jose at the National Theater, built in 1897 and considered to be one of the most beautiful theaters in Latin America. On our way out from the Central Valley, we pass through the Braulio Carrillo National Park. Its landscape is entirely made of high mountains covered by thick forest and deep, fast flowing rivers forming deep canyons.After a technical stop at the cafeteria and a visit to the banana plantation, we'll start the best part of the trip: we will depart to TORTUGUERO aboard small tourist boats specifically designed to travel through the canals. During 70 km of rivers, canals rivers and and lagoons traveling by boat you will enjoy the diversity in flora & fauna in its natural environment. Tortuguero National Park is located on the Northern Caribbean slope of the country. A navigable network of lakes and canals running parallel to the coast crosses Tortuguero from southeast to northwest. This allows the great variety of flora & fauna of the region to be close at hand. Tortuguero is the most important nesting area for the green turtles Chelonia mydas which come every year to lay their eggs along this coast.Tortuguero has one of the heaviest rainfalls in the country (between 5000 to 6000 mm a year) and it is one of the wilderness areas with the greatest biological diversity. Today, 11 habitats have been identified in the Park, alone. The fauna is also rich and abundant, and easy to find: monkeys, sloths, crocodiles, iguanas, turtles (rivers and sea turtlessss), parrots, toucans,Blue-jeans Frog or Strawberry Poison-dart Frog (Dendrobates pumilio) Spanish name: Ranita roja, Gaspar Fish a living fosil, manaties and much more. ... more   less 
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Also Known As:
Ilan Hotel Tortuguero
Ilan-Ilan Caribbean Lodge Costa Rica/Tortuguero

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