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“Poor rooms, great service and food.” 4 of 5 stars
Review of Ilan-Ilan Caribbean Lodge

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Ilan-Ilan Caribbean Lodge
Tortuguero 1150, Costa Rica (Formerly Hotel Ilan-Ilan)   |  
Hotel amenities
Ranked #6 of 9 Hotels in Tortuguero
Boise, Idaho
1 review
1 helpful vote 1 helpful vote
“Poor rooms, great service and food.”
4 of 5 stars Reviewed May 21, 2013

Although the rooms were tiny, hot, and the bathroom had no toilet paper, the overall experience was pretty good. The people were great, and the food, especially the fruit cocktails, was some of the best we had on my trip. Their were two very well behaved and sweet dogs on the grounds, and the view of the canal was amazing. They had a spot for us to hang our hammocks on, which was very relaxing. If asked, one of the workers was willing to cut open coconuts that you found for you to eat. The canal tour was one of the highlights of the trip as we enjoyed looking for the fascinating wildlife. I would recommend this as it is rather like camping out, only with a lot better food.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    2
    8
    4
    3
    8
See reviews for
11
4
Solo
0
Business
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 10, 2010

Ilan Ilan is a no-frills, rustic resort with warmth, charm and great hospitality. If you're looking for an upscale pampered vacation, don't stay here. But if you enjoy peaceful, rustic surroundings and the beauty of nature, you're going to love this place!

Yes, you might find cockroach feces, but guess what? I found them in an ultra clean, upscale villa as well. It's Costa Rica - deal with it. You might also find stains on the sheets, but not because they weren't cleaned. The facilities were clean, and their grounds are well kept, but their infrastructure showed signs of age. The people were quiet, but warm and welcoming. They even took us on a free early-morning boat tour to look for wildlife. I can't say enough how much I enjoyed this stay.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2010

Ilan Ilan may not offer all the amenities everyone is looking for, but does offer a truly unique experience. Accessible only by boat and located in the middle of the Costa Rican forest made Ilan Ilan one of my favorite places to visit while in Costa Rica.

Sure the rooms are plain and simple and could be improved slightly, but if you are looking for pure relaxation and a one-of-a-kind experience, I would definitely recommend Ilan Ilan.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 9, 2010

If you are a person that is out for a unique experince go to Ilan Ilan. The scenery, vegetation,and wildlife (animals, birds, butterflies, insects, etc.) are abundant and amazing! The grounds of Ilan Ilan are beautiful! The people there were very nice and kind. The accomodations are very basic and in need of some repair. The negatives include; some toilets didn't work, some bedding was soiled, some of the walkways were broken and dangerous to walk on and the pool was dirty. So if you are looking for a five star hotel, I would avoid this place. However if you are looking for a unique experience it's a place to go...just think of it as camping in the rainforest! We had fun!

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we made the necessary changes to offer you a better service. We would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 7, 2010

I read bad reviews before staying at this place, so I didn't know what to expect, but our experience was really good. 21 of our family members stayed here over Christmas and we all loved the people, the location and the rooms. It is simple, yes, and for those who are used to the finer things, they may not want to stay here, but it was the perfect place for us to relax and have fun. I would recommend it for more adventurous and open-minded travelers.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 23, 2009

Ilan Ilan was by far the worst hotel experience I ever had. It included:
- rat dung in the bathroom
- a fan so dirty that stuff would fly off when you switched it on
- dirty light switches that stuck to your skin
- scorched sockets
- dirty sheets with vague stains and pubic hair, even the clean set I asked for had them
- stray dogs all over the grounds
- slippery pathways from all the algea
- swimming pool so dirty you couldn't see the second step of the ladder
- food so bad it gave a member of a travel group a parasite so bad that she needed to be treated in hospital for 4 months after returining
- a docking area so wobbly that it seemed to have been made by rotting wood..
-after 20.30 there is no staff anymore in that hellhole.. so if you have a medical emergency, there is no one to help!
----do I need to continue? (I have a list of 2 pages)

  • Stayed July 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we made the best effort to remodel the hotel taking care of the nature.

We would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gengenbach
1 review
4 of 5 stars Reviewed May 19, 2008

I spent one week-end in this little paradise in the middle of the rainforest, and I returned to the capital totally relaxed. The hotel rooms are simple, but clean, and the restaurant serves tasty Costa Rican food.
Transport is only possible by boat to reach the village of Tortuguero and other places, but this jungle atmosphere makes the stay so relaxing due to the absence of cars and other noises around. You sleep surrounded by rainforest sounds, and during the day you can discover monkeys, little frogs, sloths, lots of birds and sometimes even snakes and caimans on a boat trip or exploring the trails around the hotels and in the Tortuguero National Park.

  • Stayed May 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Vinicio M, Gerente at Ilan-Ilan Caribbean Lodge, responded to this review, December 13, 2012
Dear customer,

Thank you for your time and your advice.

We are the new administration of the hotel and we would like to know you in your next trip to Costa Rica.

Please,contact us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilan-Ilan Caribbean Lodge

Address: Tortuguero 1150, Costa Rica (Formerly Hotel Ilan-Ilan)
Location: Costa Rica > Province of Limon > Tortuguero
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Tortuguero
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
We hope you will enjoy it with us. We start our adventure from San Jose at the National Theater, built in 1897 and considered to be one of the most beautiful theaters in Latin America. On our way out from the Central Valley, we pass through the Braulio Carrillo National Park. Its landscape is entirely made of high mountains covered by thick forest and deep, fast flowing rivers forming deep canyons.After a technical stop at the cafeteria and a visit to the banana plantation, we'll start the best part of the trip: we will depart to TORTUGUERO aboard small tourist boats specifically designed to travel through the canals. During 70 km of rivers, canals rivers and and lagoons traveling by boat you will enjoy the diversity in flora & fauna in its natural environment. Tortuguero National Park is located on the Northern Caribbean slope of the country. A navigable network of lakes and canals running parallel to the coast crosses Tortuguero from southeast to northwest. This allows the great variety of flora & fauna of the region to be close at hand. Tortuguero is the most important nesting area for the green turtles Chelonia mydas which come every year to lay their eggs along this coast.Tortuguero has one of the heaviest rainfalls in the country (between 5000 to 6000 mm a year) and it is one of the wilderness areas with the greatest biological diversity. Today, 11 habitats have been identified in the Park, alone. The fauna is also rich and abundant, and easy to find: monkeys, sloths, crocodiles, iguanas, turtles (rivers and sea turtlessss), parrots, toucans,Blue-jeans Frog or Strawberry Poison-dart Frog (Dendrobates pumilio) Spanish name: Ranita roja, Gaspar Fish a living fosil, manaties and much more. ... more   less 
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Also Known As:
Ilan Hotel Tortuguero
Ilan-Ilan Caribbean Lodge Costa Rica/Tortuguero

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