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“a relaxing stay in a relaxed town” 4 of 5 stars
Review of Jacaranda Hotel and Jungle Garden

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Jacaranda Hotel and Jungle Garden
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Avenida 67 & Calle 215, Puerto Viejo de Talamanca, Costa Rica   |  
Hotel amenities
Hagerstown, Maryland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“a relaxing stay in a relaxed town”
4 of 5 stars Reviewed 2 weeks ago

I arrived here without a reservation and the staff went out of it's way to accommodate me and make my stay comfortable and pleasant. The room was nice and included a mosquito net. The hotel has a variety of activities including yoga and massage. The cabins surround a lovely garden. The hotel is located about a block or so from the main road and is a peaceful place to stay. This was a hard place to leave.

  • Stayed November 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    40
    36
    11
    8
    3
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6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 21, 2014

Great place to stay. Convenient location, walking distance to town. Wifi connection is fast and reliable. Clean rooms, fans but no a/c. It's a little noisy between rooms.
Great budget option for a single traveler on a budget unwilling to stay in shared backpacker accommodation, who is looking privacy and basic clean comfortable accommodation with good wifi.

Stayed October 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2014

We sent the following e-mail to the owner: The recepcionist was so rude and she did not want to understand that if no Airbnb confirmation was obtained we could not stay because we needed to use a coupon, there was no way to explain it and be understood, what a pity! No good service at all...
And she answered: The staff at Cabinas Jacaranda are sorry that you felt the receptionist was rude to you. We have discussed it amongst ourselves and feel that she was trying to work with it, confusion arose from a said coupon which you wanted to use as payment for your room..The receptionist did not feel comfortable with this as she was unfamliar with this form of payment and not being 100% sure if payment would be received in the end from this company. She truly feels she was being helpful in offering you a room for the night until things were hopefully clarified with the company the following day.
We understand your frustration at arriving at your destination tired and eager to rest, but please understand that negative comments made in moments of anger and frustration can be detrimental to a business and its employees.

It is unbelievable that she said "she was unfamliar with this form of payment and not being 100% sure if payment would be received in the end from this company", because she is the recepcionist, so if she does not known the different ways of payment, bad service could be offered... Our negative comments wee not being made in moments of anger and frustration, we want to prevent other tourist of bad experiences, and really sorry it they can be detrimental to her business but they were so inefficient and rude... :((

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

We took a trip to Puerto Vuejo, Costa Rica and had a blast staying at this mini resort near the jungle. Excellent price for very good accommodations. The recommendations on tours and food were spot on. My wife enjoyed the yoga area. What a great concept and what a massage at the spa. Highly recommend.

Stayed August 2014
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Quepos, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2014

I've stayed at Jacaranda several times and absolutely adore it. It is definitely the gem of the town. The vibe is extremely calm and welcoming, with their clean and cozy rooms surrounding a beautiful garden filled with flowers and trees. I would spend an hour lying in my hammock just taking in all of the beauty around me! The staff is also top notch - incredibly friendly and accommodating. Jacaranda is like a paradise home away from home. Highly recommend this quaint little spot!

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 21, 2014

The location is good , away from the main street but you can easily walk to the shops and beach. Our room was quite basic but clean. There was no air conditioner, just a fan which struggled with the heat. This also meant you had to leave your windows open and there were plenty of mosquitos (as you would expect in a tropical beach area). There was a mosquito net in the room. The lights in the room were very dull. The walls were quite thin and on a couple of occasions I had to ask different people to keep the noise down. Wifi is available and free..

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabinasJacaranda, Guest Relations Manager at Jacaranda Hotel and Jungle Garden, responded to this review, June 22, 2014
Dear Peter,


Thank you for taking the time to write a review, we appreciate your staying with us and would welcome your return. Please feel free to email us any other suggestions to help improve the customer experience here at Jacaranda. Thanks again!

Wishing You Great Success!
The Jacaranda Family Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 18, 2014

Have been here for over 2 weeks and it's time to go. Great place to stay - gated for added security. We have rented the apartment behind the hotel, comfortable, hot water, clean sheets and towels, plus cleaning and laundry service. Vera and her staff have been more than accommodating and I know my kids and granddaughter are in good hands during their extended stay here. The porch is very spacious with a hammock, table and chairs to relax and work. Wifi is great. All in all, a great place to stay by Puerto Vijeho standards. The beach is a 5 min walk, a great coffee shop is a hop, skip and jump away. Supermarket also very close by. Everything is within walking distance. A special thanks to Vera for taking care of us and watching out for us.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CabinasJacaranda, Guest Relations Manager at Jacaranda Hotel and Jungle Garden, responded to this review, June 22, 2014
Dear Fahnaj,

Thank you for taking the time to write a review with so much detail and praise, we appreciate you and your family staying with us and would welcome your return . The entire staff is grateful for the way you engaged with them, you will be missed. We look forword to your return. Thanks again!

Wishing You Great Success!
The Jacaranda Family Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacaranda Hotel and Jungle Garden

Address: Avenida 67 & Calle 215, Puerto Viejo de Talamanca, Costa Rica
Location: Costa Rica > Province of Limon > Puerto Viejo de Talamanca
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #34 of 67 Specialty Lodging in Puerto Viejo de Talamanca
Number of rooms: 11
Official Description (provided by the hotel):
We have 14 rooms and bungalows with private bath with hot water, ventilators, hammocks, mosquito nets, television, gift shop, mosaic tiled floors all nestled in a exotic and magical garden.Our services include shared service kitchen, massage bless SPA, private parking, laundry service, security box, baggage storage, mini bar.Wi-Fi and cable T.V. ... more   less 
Also Known As:
Cabinas Jacaranda Puerto Viejo
Jacaranda Hotel And Jungle Garden Costa Rica/Limon

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