I booked a cabin online for our family of 5. I had an online confirmation that a cabin with a kitchen would be reserved for us. To be fair, I didn't request the kitchen but that was what was available and I used that to compare prices etc with other establishments. When we arrived we were shown a cabin to sleep five with an adjoining bathroom but no kitchen. When asked about this, the owner stated that someone the day before had requested a kitchen and she had given them our cabin. When I mentionned that I had a confirmation for a kitchen, the owner mentionned that she was sure we could share the kitchen beside us. When I asked if she would reduce the price, she said that we were already getting a good deal. On two accounts, this is bad management. This is kind of a Jerry Seinfeld moment.....what is a reservation? Kind of odd. This is not a big deal and after our 2 confirmed days we transferred to a very relaxed place at punta uva that was more our style. The place was very clean, the deck was huge complete with fan and hammock and the garden was nice. We didn't stay for the breakfast but we did rent the bikes which was very handy. To avoid the above, stress exactly what you want and what you expect to have on your arrival.
