It is 100% true, the owners of this hotel are EXTREMELY rude!! They got wrong our reservation dates, room type and rate. When we checked in and asked for the proper room we were told we never booked that room and everything was "our" mistake. The woman's attitude was aggressive, abrasive and just plain mean. She refused to listen to any common sense or even offer us any other options, other rooms, discount, money back...nothing. She point blank said, "I own this place and I don't make mistakes"! The only reason we didn't go elsewhere was because it was a busy weekend. I won't go back. The owner is not from Costa Rica, she is from Spain, and has no manners. No real restaurant or bar and very small pool.