It’s a shame the owners don’t have a hint of what Customer service means. I arrived very tired from my trip and far from feeling welcome I had to deal with the owner, a very rude lady. My friends arrived a day later and ran into the same luck I did.
I go to Puerto Viejo a lot, and I like to stay at different places, I had always had great experiences with customer service until this time. Definitely this was my first and last time on this place.